November 2023 by CG Fitness Annacloy
Purchased a phone, immediately after the battery would not hold charge. They told me to contact insurance team, insurance team said they don't cover batteries and put me on to warranty team. Warranty team said I need to post my phone and go 1 week without a phone. Terrible service from all involved avoid at all cost. 1 star would be generous.
April 2023 by Erin Doyle
Ridiculous. I had a minor scratch on my phone an the guy flat out said no to my switch up. Went to ards 02 an they were more than helpful he said it shouldn't be a problem an done the switch for me. However I wasn't really over joyed with the phone so went back into Downpatrick an they told me no. The lady said my last phone was cracked an it wasn't there's a difference between a crack and a tiny scratch. They told me they couldn't find my new phone on the system an said just go back to ards. Won't be coming here again the service is wild. 0/10
December 2022 by Victor Baxter
Very helpful with old codgers like me.
November 2022 by Ashley Mc Kinley
Thanks to all of the team at O2 Shop Downpatrick today for helping upgrade our mobile phones, delighted with the Black Friday deal on the iphone 13 (unlimited data) and the two new sim card upgrades for my boys . Well done, especially Conor who took the time and patience to explain everything and transfer all data across to the new phones. Five star service and a great team. Highly recommended.
November 2022 by Damian Casement
Went in this evening about a query and only thing they say is ring customer servicesI called to shop for yous to help. If your not buying they don't want to know
July 2022 by Annette Watters
Staff always friendly and helpful..They explain everything and always get the best deal for you..
September 2021 by Dylan Russell
Went in yesterday 7th aug 2021 just for a quick check on prices as my phone was needing updated.. Nicola couldn?t have been more helpful! Explained everything and the craic was 90! Nicola gave me a really good deal! :) 10/10
August 2021 by Diane
Disgusted with the staffs attitude towards the elderly. My aunt with whom they sold a used phone to as new and then charged her with all other useless add ons. They didn't have the decency to explain the phone or include any instructions. She is not the only one of "the older generation", to be treated discourteously and without respect! Another elderly lady was told, "we don't sell cheap phones like that", as she was looking for a phonecase, when she had bought it from them last year!?
August 2021 by Joanne McTeer
Stood in rain for 15 minutes to get in. Me and my partner wanted to look to see what phone he wanted to buy and to see what phone I wanted to upgrade to. To be told as we werent buying we could not come in. As we werent allowed to browse! No sign in window to say this. Extremely u helpful n unprofessional
August 2021 by compendious succient
You can go into the shop but not touch any phones. Thats not even based on scientific advice Who would buy a phone that they can?t touch. The brown haired woman just lurks waiting to pounce on people, very strange
August 2021 by Scott Sloan
English male staff member was disinterested, unempathetic and mechanical - strange tactic for a customer service job.
June 2019 by Mary Gibney
Service was excellent 10 out of 10
June 2019 by Michael Goodman
Pleasant and helpful staff
January 2019 by kirsty Wallington
Never been a fan of this store but was in Iast week as my father needed a new phone and the young lady that served us was great very helpful and set this phone up for him in store. I was in today and she served me. She resolved my problem. Not sure of her name. Blonde hair and glasses. Pity there's not more staff in store like her and keep them. May be other staff can follow in the same foot steps. Just what this store needs more of
October 2018 by Elizabeth Byrne
This has got to be the worst 02 store I've ever been in. Staff are extremely arrogant and rude. Left my fone with no pics,emails and wiped all my contacts. The girl hadn't a clue what she was doing and didn't even apologise after giving me the runaround . Will never be back in here ever!!!!!
