August 2023 by finbar doran
Soo frustrating that no matter how many times I tell them to leave my post that's too big for letterbox at my door, yet they can't do thar and I keep having to loose my post are wait until I get a time free to go collect it at there office. Just do as amazon does. Leave at door are behind bin, it's not rocket science. ?
April 2023 by Vaidas Skanas
It says open but it's closed like always. Drove for nothing.
November 2022 by Mitch Hendren
Staff on collection counter always great. Very helpful and will help if they can .Don't bother with the centralised phone service its a call centre in England Doubt they could find Craigavon on a map ! . Just go up to sorting office yourself..
July 2022 by Damian Poplawski
Opening times is not correctly
August 2021 by Stuart Castles
A couple of months ago, I had to collect a parcel from the Collection Office in Craigavon and discovered on arrival that the opening hours had changed and were now 0700-0900, where the normal hours were shown on their website. I went back the following morning. Having missed a delivery yesterday, I checked the hours on the website and was encouraged to see that it was at least showing the 0700-0900 hours. On arriving this morning at 0700, I found a number of people reading a handwritten sign on the gate, saying that 'new' temporary hours are in placefrom 0800-1000! I'm going into work late, because the new timings are of no use to me, and I suspect many others. Get real Royal Mail - give simple information it's not a lot to ask!!!
August 2021 by Knox Gaming
Poor they delivery guys need sacking. They are so incompetent. Been expecting delivery and they are a joke. I was at the house and all and no wrap no nothing no bell ring nothing they don?t care and couldn?t be bothered to even deliver your parcels they are a joke of a service wish Royal Mail would go and disband they are worst!! Avoid at all costs!!
August 2021 by Crimson Butterfly
I was at home at home all day and its said i missed my parcel at 7am on my royal mail tracking number but I didnt hear a knock on the door from the post man and he didnt leave me a card to rearrange a delivery!This is happened few time this week and I didnt get my parcel at all!!!
August 2021 by teresa o'neill
Sitting outside the depo it says on line it opens from 7am to 9am which is short enough but its now 7.35 and it still hasn't opened how are people meant to get their parcels if it doesn't even open up on tome its ridiculous
August 2021 by bill dickey
Customer service is a complete joke" not the service in my local depot "but that unfit for purpose phoneline Customer service is Customer Avoidance try to ask if an email is genuine do I send my card details nothing back from Royal mail waiting on the phone for 45 minutes only to be cut off at 6pm as everyone in a Multinational company had to go home
August 2021 by Andrea Jennett
Need an urgent parcel - been on phone waiting 20 mins. Contact number displayed on door unobtainable - no staff in sight. Service really bad.
September 2020 by Carol McKee
During lockdown I've experienced letters arriving late but the ones posted here all arrived on time in England and Wales.
February 2019 by Brianna Ritchie
My husband and I have had to come here several times now to retrieve parcels we weren't home to sign for, and each visit has been efficient. The postal workers are very clearly spread a bit thin and so there can be a wait, but they do their best to make sure everything is in order for all their patrons. They also have very handy and accessible hours, however the parking can be a bit hit or miss during peak times (as in there is none).
February 2019 by Rhoda Forsythe
Always helpful and very pleasant staff! I have never experienced any problem picking up parcels at this depo.
December 2018 by Shane Mc Conville
Terrible. Waited 20min on phone still didn't get through.
October 2018 by jackie Adamson
Be helpful if they answenswered the phones, also be helpful if they left a card for failed delivery
