December 2023 by Dorothy Morrow
A big thank you to the staff in Coleraine for helping my disabled husband on Wednesday x well done
October 2023 by Simon Stewart
Good selection of items , but on a few occasions they've overcharged me at the till compared to the price on the tag
August 2023 by ruth johnston
Customer service is nonexistent. Staff not interested in customers at all.Went home and ordered online from another company.
July 2023 by Robert Feeney
Customer service non existent
June 2023 by Mark Neill
Customer service was appalling, went to the till and the lady was so busy shouting across the shop to a male colleague she didn?t as much as make eye contact with me, through the items I had purchased on the counter without even asking me if I needed a bag etc only for another member of staff to near barge me out of her way to reach over the till.
November 2022 by Louise
Neither Coleraine nor Ballymena answer their phones.
October 2022 by Sandra Thompson
Poor service!! Waited for ages to be seen. Such a big store and not one staff on the floor!!! Not very satisfactory
June 2022 by Janice Morby-Smith
Service was great, just a pity food wasn't served in the pods
April 2022 by No Name
Customer service atrocious, woefully lacking basic skills. Staff have to refer faulty item exchanges to management, then I realised why the skill level was so low - the rot starts from the top and works down. The manager appeared to take it as a personal affront that an item proved faulty after 2 weeks and we dared return it. She refused to listen let alone engage in a constructive conversation, preferring to constantly interrupt and talk over us with her incessant screechy yap and at one point called us liars. Refused to check the receipt or inspect the item properly, repeatably citing a ?shop policy? that anyone with half a brain knows breaches consumer law. Constantly repeating a made up policy over the top of people with a valid point does not make anyone right, just a bit dumb to everyone else witnessing their immature behaviour, I thought RyanAir were bad. Refused to give us her name or the complaints procedure. Contacted Sports Direct HQ and, unsurprisingly, discovered said policy does not exist ? ie manager makes stuff up as she goes along in order to ?win?. We are talking about an item costing £15. Yep, a whole £15 which we wanted to exchange with a better quality item costing over 3 times that. Petty behaviour that no manager worth their salt would lower themselves to, but then no manager worth their salt would be working in Sports Direct.
April 2022 by Stephen Mcilwrath
Slow service. Skeleton staff who work hard to make sure customers are happy. Value for money..
April 2022 by Sam N
Ok store but definitely not the best Sports Direct.
January 2022 by Charlotte Dickson
Staff very helpful and pleasant and got us sorted out in no time, even know they were busy and maybe a bit under staffed
January 2022 by Yvonne Simpson
Brilliant service today. Chap helped me with baseball boots. Couldn't ask for more. Great young lad ?
January 2022 by A Scott
A shop I would love to hate, but it is good value for most sportswear, and usually has a good selection.
January 2022 by Norman Brewster
Well laid out store with a good range of products at very attractive prices.
