February 2024 by Helena Mehaffey
This pharmacy and staff have been a wonderful support so helpful in every way possible. I would like to thank each and everyone for the kindness and consideration shown.k
April 2023 by Annie Lauren
I get my mum?s prescription from Victoria and despite what other reviews have mentioned I had no issues. People need to understand that it?s the busiest pharmacy in carrick with being beside three different homes and beside popular shops- it?s bound to be really busy. The pharmacist served me at the till and was really friendly and helpful. Thanks for the hard work Victoria!
January 2023 by Jonathan H
Opening hours are wrong.
November 2022 by Linda Miscandlon
Great staff when they are super busy just be patient they work as fast as they can with a heavier workload from Covid the GPS have given them lovely staff ??
October 2022 by Janice Robinson
Staff are always pleasant and helpful except last week (Saturday 17th September),a certain staff member wasn't up to date on information which mis-led me and could have been detrimental to my family. Have since changed pharmacies!
August 2022 by The Cull
Some of the rudest staff I have experienced. These people need to realise they work with the public. They wouldn?t get away with it in retail etc.
March 2022 by Anne Armstrong
Service is abysmal. I only go because I need special pills. Any other prescriptions I go to High Street or Practice surgery.
January 2022 by Chris Dowey
This pharmacy is an absolute disaster and has been for years. There's an awful lot of people working behind the counter but yet nobody is being served. Plenty of casual chat between the staff and while I don't want them to be stressed out, they certainly don't look like they are trying too hard to clear the backlog of irate people queued up.Today I called in the morning for my prescription which would have arrived there a few days before - they hadn't made it up yet and said it would be half an hour, so I left to come back later. Why does it take half an hour to make up a single prescription for common tablets? I guess they are making up big orders for care homes or something, it couldn't be for the two other waiting customers. When I called later there was a queue all the way round the shop, I stood for 5 minutes and the entire time the same person was being served. Gave up again as I've to get back to work.This shop needs a drastic staff overhaul and new management.
January 2022 by Ian Campbell
Was told today I could not buy products for my Wife as I was a Man. But was able to walk two shops down and buy the products off the shelf
January 2022 by Robert long
Great place and staff
December 2021 by Karen McMeekan
Changing back to original med dispensing chemist after being ignored at Victoria.there are 2 counters, one for asking about prescription and the other for collecting from. I stood like a numpty and was ignored at the prescription ?out? counter before realising the procedure was to go the ?request? counter6 behind the counter all glancing over and not one asked if I was being attended too.Won?t use again.
December 2021 by KazM-23
Will move my prescriptions to another chemist. Poor customer service. You might as well be invisible when you enter this place. Especially when you are not familiar with processes, ie, different tills for different purchases
September 2021 by Lady Liadan
I wish my GP would allow me to use the pharmacy at the health Centre, where everything is ultra organised and queues go quickly. Victoria pharmacy is a disaster.They will literally ignore people standing in the queue waiting to be seen. That's if you even make it into the queue, as it is hard to know who is waiting to be seen and who is still waiting for their script. Once I watched a man get so upset by not knowing what was even going on that he yelled at everyone in the shop and stormed out.They didn't even reassure us or apologise when that happened. I could understand this man,the level of frustration and anxiety you feel in there mounts and mounts. Prepare to be on there for an hour sometimes.You are lucky if they answer the phone when you call to see if your script is definitely there or ask them to make it up before you head down there. When there in person you can witness them ignoring the phone even when laughing and joking around behind the counter at busy times. With a whole unorganised mountain of baskets behind them. Sometimes my script has been made up but they can't locate it.I suffer from auditory and visual hallucinations and I stand in there for ages with my symptoms getting worse and worse. Very tellingly, at one point, I heard voices telling me I had turned invisible and that's why they were not getting my script for ages. My voices told me that I needed to scream or I would become permanently invisible. I phoned my friend to help me through it.Surely they understand that they are counting out anyipsychotics and other strong medications to sick and struggling people. Now my mother tries to go for my script when I'm feeling particularly unwell. But people come to a pharmacy because they aren't well, right? You wouldn't think the staff members actually understand that when you are in there.
August 2021 by Fake Name
At first, the pharmacy seemed to work as it should - my prescription is sent from the Dr, they'd text me when it's ready, sometimes the same day, always within three days.More recently, a week after ordering I haven't got a text - they had issues getting one of my medications because 'they reached their quota with the supplier' (fair enough, I guess, but tell me as soon as possible so I can go elsewhere, not wait a week for me to go down there on the day I need it) or like today, a half hour wait when collecting, with no warning, apology or explanation.Even a heads up that my script would take a while would have been preferable to standing there seeing people come in after me and leave before me. I was starting to think they'd forgotten about it!It's a real shame - I don't know if they have trouble getting staff as you rarely seem the same person twice, but something has gone very wrong in recent months.
August 2021 by Irene Millar
Well they are always busy and it's quite chiotic but they do their best. Having to wait 25 minutes for a prescription is rather long and needs to be reassessed
