August 2023 by Stephen Arnold
First time using Hayes. Very helpful and informative. Anything unsure of they fi d out and return call. Shannon, Kelsy, and Callum a asset to the Company. We have already book a cruise again for next year with the same cruise company.
August 2023 by Robert Boyle
All the staff are very helpful and nothing is too much trouble
June 2023 by Richard Whiteford
Staff r great
March 2023 by Betty McNally
Very helpful, pleasant staff.
February 2023 by Roisin White
Received email advertising Rhodes holiday from certain price for 9 days. Called into office to book it. They could only offer me 7 days and it was a third more expensive. Misleading promotion at best. Very disappointed.
February 2023 by Anne McKay
My 1st stop when I am looking to book a holiday or short hotel break. Staff always welcoming, polite and more than happy to help. Wouldn?t go anywhere else for holidays and foreign currency.
February 2023 by Marie Wilson
Helpful for what I wanted to know.
November 2022 by Janice Robinson
Staff couldn't be more helpful.always willing to help in any way.Recommend them to all my friends.
November 2022 by Benjamin Karim
Great professional staff and very we?ll mannered, they always go above and beyond for there customers
November 2022 by Eileen Gibson
Very friendly staff
November 2021 by Chris Kelly
Booked the Kiev & Chernobyl tour almost a year in advance and when I arrived in Kiev had to wait 1hr with soldiers at a border checkpoint because I had not been informed to download there Vdoma covid tracking app, the app would not work because at the time I was filling it in Hayes travel rang me to tell me an hour after arrival my hotel was closed so long story short I waited 2 hours and paid my way into the country. They then offered me a hotel but further out of the city but I took it, my transfer from the airport they organised was long gone so I paid out of my pocket a taxi and mid journey another phone call that I would be in a different hotel but now a shared bathroom which I refused as originally I had paid for a high standard apartment. I then reached my destination in the taxi and nobody rang me for 30 minutes so I walked around Kiev with my suitcase for 30 minutes lost, they then put me up in another hotel 40 minutes away and I had to walk getting directions of locals as my sim on my phone was not supported in Ukraine. ( Also now have a £70 phone bill from this journey and I only was on the phone with this company). The last thing the company failed on again after I emailed to confirm it was coming was my transfer to the airport which never came and again I paid for myself. Really poor travel agent just go elsewhere.
November 2021 by Jim Shields
Very helpful ,excellent service staff were very kind would go back to them next year.
November 2021 by Tracey Hughes
Great service so helpful and friendly well done to you all expecially during these trying times
November 2021 by Stephen Mairs
Helpful member of staff gave me the information I asked for and was prepared to answer any other questions I had
November 2021 by M B
Watch out when booking with this companyOnce they get a grip your money and "legally covered" all core values go out the window.Choose TUI ??
