September 2025 by Darren Milllar
Avoid Garth Mills if you value your time, money, or sanity.
I trusted them to sell my home ? the same property they sold to me 5 years ago ? and was met with nearly a year of delays, silence, and failure.
They listed the property using outdated photos and left out key upgrades I?d made.
After zero viewings, they advised a price drop ? despite valuing it themselves.
Two buyers pulled out: one after months of delay, another after a verbal survey I was never shown.
Surveys were done without my knowledge. I was constantly left chasing updates.
Now they?ve demanded £180+VAT to remove the listing ? after they failed to sell it three times.
Their mismanagement left me financially stuck on a variable-rate mortgage, paying inflated bills with no support.
Unprofessional, unaccountable, and not to be trusted ? even if you?ve worked with them before.
Reply
To clarify and correct your response:
There were only a handful of viewings at the start. When I rang for advice, your office told me to drop the price ? despite your own valuation being higher. I followed that advice in good faith, but I was the one left carrying the consequences.
I was contacted directly by surveyors to arrange access, yet your office repeatedly didn?t seem to know why they were coming, or even when they were coming. I accept that survey outcomes belong to the buyer, but as the selling agent, it was your role to at least chase updates and clarify issues so the sale could progress smoothly. Instead, I was left with dismissive responses that gave the impression it wasn?t your concern.
On the last survey, I was told verbally that asbestos was flagged. I immediately emailed your office to clarify that the surveyor had since informed me it was mica, not asbestos. At that stage you were still representing me ? the property was on the market, your sign was still up, and your outlay fee hadn?t yet been paid ? but you chose to ignore that email and the follow-up. That dismissal meant no attempt was made to resolve the situation or protect the sale.
You point to ?30 emails? as proof of communication, but volume is not the same as clarity. The reality is I was constantly chasing updates, receiving vague answers, or silence. This is exactly the lack of communication I have highlighted.
Regarding the £180 outlay fee: I was always aware there would be some form of admin charge. What I find unacceptable is that, despite the catalogue of problems, ignored emails, failed sales, and stress caused, you still pursued that fee and issued me an invoice. That shows no accountability or goodwill whatsoever.
Most importantly, in your final email to me directly you stated I should not contact you again, and that any further communication should go through my solicitor. That left me with no choice but to leave a public review. For you to now claim I never raised concerns with you directly is disingenuous.
Throughout this entire process there has been no accountability, no apology, and no sign of professionalism. Every stage has been marked by blame-shifting, ignored emails, and dismissive responses. Even your reply here shows no willingness to take responsibility ? only to deflect. That is exactly why I stand by my review.
August 2025 by joshua johnston
Gareth has been extremely helpful throughout the entire rental process from the start. Without him we would not have our property rented out.
August 2025 by Philip Adair
Competent, action oriented and friendly staff. Would highly recommend
July 2025 by chloe white
Couldn?t recommend these guys enough. They helped me take down a greenhouse and move it to my allotment?absolutely no hassle at all. They were efficient, careful, and kind, with some great banter thrown in too! Huge thanks to the team. Hopefully I won?t need a greenhouse removed again anytime soon (lol), but if I do need help with anything else, I know exactly who to call.
July 2025 by Kim Richmond
I have dealt with Gareth and his team
for a number of years both as a landlord, selling houses and more recently buying a house through them. They are always professional and will go that extra mile to support you. I cannot recommend them enough.
June 2025 by maxine mcmurtry
I would recommend Gareth Mills and his team 100%. Very professional and kept me posted throughout the whole process of selling my apartment which went very smoothly and quickly. Fee charged is also excellent value. Thank you all very much ??
May 2025 by Vimbainashe Matongo
Very professional and friendly
March 2025 by Mark Falconer
My daughter?s house sale was finalised today after a few setbacks beyond our control. I would highly recommend Gareth Mills Estate Agents who took us through to completion in a totally professional manner. Karen Robinson in particular was extremely supportive and encouraging with no problem insurmountable. She really inspired confidence and we were reassured that every situation was under control, so comforting. Thank you so much!!
February 2025 by Darren Neill
Unfortunately had the misfortune to pay for the privilege to have this company mis-manage a property on my behalf. Took monthly management fee by deception and did nothing for the fee. One inspection in 12 months and I had to prompt them to do it. Plenty of other more reputable agents in Carrickfergus which I advise anyone to use before this lot.
Unprofessional would be an understatement.
Avoid at all costs
February 2025 by Linas Mikailionis
Thank you very much for selling our house so well and so efficiently. We were very impressed by your knowledge of your client list and the best way to sell our house. We also liked the fact that we always spoke to you in person and so were able to have an immediate answer to any questions.
Will defenetly recommend Gareth Mills estate agents
February 2025 by Gareth Hamilton
We bought a property in January 2025 through Gareth Mills and the experience from me initially approaching the company through to completion was outstanding. Gareth himself was excellent at the initial stage of discussing what we were looking for through to negotiating between the sellers and ourselves to agree a price and other details.
Karen who is in charge of after sales kept me sane as there were complications not helped by the seller?s solicitor. Karen was fabulous at reassuring us, knowing our individual circumstances in a friendly reassuring way. I highly recommend Gareth Mills Estate agents and would go to them first every time.
February 2025 by Sophia Taylor (Sapphire)
The last 5 years have been a breeze working with Gareth & his wonderful team! Best estate agency in Northern Ireland! ?????
February 2025 by Leeanne Strain
I have had many positive outcomes whilst dealing with GMEA. Gareth and team have sold a few houses for me throughout the years and never disappoints! (They are very professional, although the craic is 90! ) great wee team Gareth! Keep up the great work!
They are also excellent at property management? give them a go, they won?t disappoint ?
February 2025 by Nomad #1
Met Gareth and his team when I moved into the local area. I went into the office and everyone made to feel very welcome. With realtors and estate agents you can sometimes feel that you?re just a sale or a transaction but not with these guys. I had a hard budget that I couldn?t go over, and some pretty demanding needs; Not only did they find me a house, they helped me with all of the other stuff that can be stressful and kept me constantly updated with any changes or information.
It?s very easy to give them a 5star rating and a recommendation for buyers, sellers, renters or information seekers.
Top notch service from a friendly and professional team, you won?t be disappointed.
February 2025 by Lynda Glass
I have used this estate agent for selling, buying and renting and they are the best. They go the extra mile, always answer queries promptly in a professional yet friendly manner. They now manage my rentals and they are dependable and get things done. I have never had any concerns and am impressed by all of the staff team. I wish all estate agents were as good. See for yourself
