April 2023 by Rex Zhang
Not a great way to start a morning. Person at the front desk was quite rude, we?re just trying to get a simple solution to an urgent matter, but she had to make it convoluted. The person was not helpful to us trying to arrive to a solution through reasonable discussion, did not provide any other helpful potential solutions or alternative paths, she started to throw down her pen on the table aggressively and storming off without informing us why. Fortunately the manager stepped in when we requested his presence. He was calm and reasonable, and provided us with a satisfactory response.
February 2023 by Orla Roberts
Hello. I had been all around the houses trying to locate details re a dormant First Active investment account. Eventually I spoke to a Joseph in the Donegal East branch (Friday, 13th) and he was so professional, helpful and patient. He solved the problem. Wonderful experience speaking to someone so customer friendly.
February 2023 by Jake McMillan
Staff have a 'can't be bothered' attitude.
October 2022 by weedeano12345678
Always massive wait times to speak to a teller. Never enough staff to cover demand. Most often there is one teller to deal with a que of 15+ customers.
April 2022 by Paul Murphy
Ulster bank in general are a horrific bank to deal with. I tried moving money to bid on on a house auction and they blocked my money being transferred for no reason and no contact about why. I end up missing buying the house. 4 days later and I still have not got my funds back! Worst bank either side of the boarder!
July 2021 by Madrid Fan
Company is a disgrace. They froze MY money and they had no interest of my collapsing symptoms.I haven't eaten in 24 hours and I will be expecting compensation.
July 2021 by Cameron Montgomery
Very helpful, walked in and got seen basically right away and they were very helpful. Great service overall.
September 2020 by Les Kennewell
Having written to Antrim branch Manager over 2 weeks ago and not receiving the courtesy of a reply, tried to call to be told they do not accept incoming calls. In a matter of ones financial confidentiality, being unable to contact your branch Manager is surely a very large 'Two Fingers' to the customer. TIME FOR A CHANGE I think ?
September 2020 by Ursula Mcaleer
Everyone was very helpful at my time of need good service thank you
March 2019 by i bench ur garden
gr8 place found a tener on the floor wos sick
September 2018 by TrespassersGuide
Very friendly place, staff are great :)
September 2018 by Colin O'Reilly
Very helpful staff. Once forgot £10 worth of 20ps for my till but corrected it immediately when mentioned.
August 2018 by GeorgeP-138
absoulte jokes they have there reviwe set for basically good reviews etc steal from disabled people etc what kind of a bank does that
May 2018 by Bill Elwood
Wife was doing some banking business, staff were very helpful, Claudia stood out as she helped my wife with her online banking app. Security man was helpful as well.
March 2018 by Colin O'Reilly
Very helpful staff. Once forgot £10 worth of 20ps for my till but corrected it immediately when mentioned.
