January 2023 by Ellen Crawford
useless
December 2022 by mike gaston
Sadly I can?t use 0 as the number of stars. I?ve been with this bank since I was a student. In that time it has gone from one of the best to the absolute worst. I used to be able to talk to a manager with whom I had a relationship. Now I?m lucky to get past the automated messages to be put back on hold.What we need is a banking service that works for the customer. What we?ve got is a system that only works for the shareholder??. Maybe we need to go back to a pure cash economy!!
August 2022 by Christopher Adam (rupertwinston)
Don't use the ATMs at this branch of Ulster Bank. When they malfunction and incorrectly debit your account, you are likely to wait for weeks or months to be returned your funds -- if they are returned to you at all. Upon visiting Belfast from Canada, I used the ATM in the entrance of this branch to withdraw cash. The ATM failed to dispense the funds, but debited my Canadian bank account anyway. When I returned to the branch, after discovering the incorrect debit, I was told that I had to get my Canadian bank to request that Ulster balance the ATM and refund my money. I did exactly that as soon as I returned to Canada. More than six weeks have now passed, and my Canadian bank has received absolutely no response. I've filed a complaint with Ulster Bank, but to no avail. Getting back my own money should be a simple and quick correction on the part of any fair and ethical business. I am now forced to file a complaint with Britain's Financial Ombudsman Service to recover the funds I am owed. If it happened to me, it will happen to others too -- and many people probably can't afford to be without their funds for weeks and months because of Ulster's error and the lack of proper customer service to rectify their own mistake.
June 2022 by Hayder Ibrahim
The staff here are great - Ryan Irwin and Glenn Murphy are excellent and provide professional support and assistance when needed, I would give them 5 starsUlster Bank itself is awful - a transfer that is supposed to arrive on Friday the 19th into my account still hasnt arrived by the 22nd because they dont process transfers from Friday morning until the following Monday. Literally no other bank suspends electronic transfers over the weekend as if a physical teller is required to make the transaction. The bank on the other end said that the money is marked as recieved and days later i still havent received it. They are only supposed to take £6 when receiving a transfer into your account but they often take £16 and then claim it was because the transfer fees on the other end had to be paid, but this is false because I have proof that I've paid the fee on the other end. They can't find out which intermediary bank is used and I've had to go and insist on having £10 credit returned to me, which they oblige, but having to always double check is an unnecessary hassle.
January 2022 by Lloyd Crawford
Dismal. I've been an Ulster Bank customer personally for more than 40 years and a business customer for nearly 25 years and I use the University Branch almost weekly. It is appallingly poorly run; six teller positions but never more than one teller; while the long queue slowly shuffles slowly along, at least two staff are usually twiddling their thumbs at information desks. And that's assuming you're lucky enough to get there when it's open- there's a fashion for everything retro at the moment, and Ulster Bank seem to have adopted 1970's style opening hours- closing at lunchtime might be convenient for their staff, but not for customers who can perhaps only get out to the bank at lunchtime.Trying to get a car loan recently, I foolishly assumed that as a long term customer I might get a better rate if I spoke to a member of staff so I went to one of the 'information' desks, only to be asked whether I'd tried the app as the staff couldn't offer me anything better. So much for customer loyalty. I went to my car and (using Ulster Bank's wifi) got a loan at a much better rate from one of their competitors.It just doesn't matter to Ulster Bank how long you've been with them, or even how long you've been in the queue. Clearly the Bank is being run by people who see customers as a nuisance.
September 2020 by Dorin Bickerstaff
So bad. Haven't received such poor service and misguided incorrect advice in my life.
January 2019 by Elizabeth Craig
Very good
June 2016 by Richard Rea
Awkward to get to.
