February 2023 by Danielle Ross
Sakiena Is wonderful, so knowledgeable and helpful. Great selection of beautiful tiles and delivery was speedy too. Over ordered and returns were easy. Fab team all around.
January 2023 by Google user
One of the best customer service experiences I have ever had. The staff are exceptional, especially Julia. I now drive past five or so tile companies just to shop there. They are knowledgeable about the products, are extremely patient helping me to translate what the tiler says i need, carry my purchases to the car and all round cheer me up. Well done folks!
January 2023 by Rachel Sherrard
One of the best customer service experiences I have ever had. The staff are exceptional, especially Julia. I now drive past five or so tile companies just to shop there. They are knowledgeable about the products, are extremely patient helping me to translate what the tiler says i need, carry my purchases to the car and all round cheer me up. Well done folks!
August 2021 by Ian Robinson
A really good selection of tiles. We were looking for a specific shade and we found it here, after trudging unsuccessfully around the other tile shops on Boucher Road.Julia helped serve us with some samples and additional tile ideas and she was a great help. In other tile stores nobody even offered help or to check in with us but she was just brilliant and it was very much appreciated. We are definitely going to place an order with her. Thanks Julia!
July 2021 by Lorraine Mc Aleer
I had looked online but was so glad that I called in. They have such a wide range and the staff were very knowledgeable and helpful. I ended up going for something totally different to what I thought I was going to get! It was obvious that the manager and assistant had a lot of experience and helped guide me in my choices! They came across like they genuinely cared. Would highly recommend this great showroom and team!
March 2021 by A Thomson
Great customer service from the manager
May 2020 by JayneB-239
On reading the last review I felt strongly I had to write one as I?ve had the completely opposite experience to this and couldn?t fault the staff. I found Peter and Julia extremely helpful and knowledgeable, so much in fact it made me return to their store again for further purchases. I don?t know them personally so I?m just a normal customer to them. Peter gives exceptional advice and guidance. I worked in retail management myself and notice how customers are treated by staff and in my experience they are just lovely.
October 2019 by StevenR-307
Bought some tiles and the junior member of staff stated we could return unused full boxes, without stipulating a time frame. Came back with my wife to return a single box and the manager Julia flatly refused stating a 60 day limit - non-negotiable. The junior member of staff even rudely pointed out it was clear on the receipt. There was no sympathy or understanding to this predicament. I rang Topps Tiles costumer services and they kindly said that would be no problem. I returned to the store and Julia called me a bully in front of her staff and even a costumer. I was dumbfounded to say the least. I have never experienced anything like this before. I recontacted costumer services and again they apologized profusely and were shocked at this treatment. They said the area manager would be having words with Julia in relation to her poor conduct. The final cherry on top was the junior staff member stating, "nothing will come of it" - with a wry smile.
