August 2025 by Terence Martin
Offers everything I expect from a food superstore.
July 2025 by caoimhe cunningham
Today me and my mother experienced a lack of humility from the staff of Shankhill Tesco. My mother had arrived to collect her husband?s bank card which had been left behind the night before , we brought my fathers ID with us as we where told to bring the previous day we where allowed to collect the card if we brought identification . However , when we had arrived and spoke with a middle aged lady with blonde hair at the desk , we were told we could not collect it . The issue does not lay with us being refused the card but the appalling treatment we received from the staff . They had gave us no formal explanation to why we were not allowed to collect it but given smug and cold responses instead . My mother was incredibly embarrassed as someone who has difficulty with social interactions. We had then been told that the duty manager would arrive to greet us and give an explanation. We were left standing for an hour waiting on the duty manager .My father had to leave work early to collect the card ,this is information we told the Tesco staff and they could only shrug . While waiting an entire hour on the duty manager to arrive , a young security man stood behind me and my mother as thought we where criminals , even though we had shown no threatening or confrontational behaviour. It was as though we had been something to mock to make their shifts quicker as they appeared to have been patronising together towards us . My father had then arrived and miraculously the duty manager who had left me and my mother waiting for an hour had arrived and gave us the card , on another note had been locked in a different area of the store from where the rest of the bank cards are kept which I found strange . The duty manager I believe to be called Jennifer , did not have the grace and sense of urgency I expect them to have as she did not arrive for me and my mother at all during the hour that we where left standing , and as someone who has worked in retail before this , I believe it was a disgrace. I?m not too sure if we where mistreated due to sectarian reasons from the names on the Id cards we presented or if the staff working at that desk in Tescos had bad training and lacked common curtesy .
July 2025 by Ryan Fox
Helpful staff. Great choice.
May 2025 by mitchell hamilton
Google says they close on Saturday at 11pm when they really close at 10pm, they should really update their hours.
April 2025 by rohullah raha
I'm really disappointed with my shopping today. Scanned my shopping four times it gives four different prices. After around 2 hours, I left the store while I was not still sure I paid the right price.
April 2025 by Elvis is the king
I think alot of the staff need retrained on the tills....I've never seen someone scan as slow in my life .
Pick up the pace phiylis..
April 2025 by olivia gow
I have no negative comments about the store itself but the security guards on the other hand? The security guards in this particular Tescos need to kick people out for valid reasons. I understand that lots of teens mess about in this store but learn not to stereotype the rest of the teens. Me and my 3 friends were in this store at 9:30pm, we came in because one of my friends needed to buy her cousin a congratulations card and also to buy herself sweets. One of my friends were laughing really loudly which I understand is annoying but it only went on for 5 minutes. 2 of my friends had to leave to get the bus home so there was only 2 of us left. as our other 2 friends were walking away, a security guard and a tesco worker came up to me and my friend beside the sweet aisle and accused my 2 friends of stealing, saying something was in their coat and then proceeded to accuse me and my friend beside the sweet aisle stealing. The security guard was trying to say he has us on CCTV when if he really did, he would see we didn?t do a thing, we had just got to the sweet aisle. He also started saying he was gonna show our parents the CCTV footage which he can if he wants, there wouldn?t be anything there. He then walked us out of the store without letting us buy what we needed to buy. My friend said she was gonna get her dad up to the store because it was ridiculous, he then walked off when she said that, probably was scared because he knew we didn?t do anything. Of course the beepers did not go off when we exited because again, we didn?t steal. Me and my friend stood outside waiting on our lifts and he was being a petty freak and started to baracade the doors as if we were going to enter again after being kicked out? for nothing! This is the 2nd time this has happened so you may think that since it?s happened more than once, we aren?t innocent, but trust me, if the CCTV footage was put up on facebook, everyone would see we did nothing. Please hire security guards that have a true witness instead of accusing 4 girls of stealing.
March 2025 by Harry Adams
Omg was super good great choices and really cheep get out of there u will not regret
November 2024 by Zoe Wildon
How loud the music is is atrocious, I used to go in the morning for a quieter time now we?ve to endure the music being so loud it?s hard to even concentrate, I can?t even bring my toddler with me anymore when I need to go for shopping we they are autistic and they have a meltdown. The staff have also complained about it when I?ve said to them too and they?ve said they?ve also asked for it to be turned down nearly everyday and are met with snarkiness from the older woman at the customer service desk and she keeps it the same volume. Some people are really jobsworths about the stupidest of things.
November 2024 by karen richardson
Why have the trollys with a high bottom been taking away the large trollys are no good for elderly or people with bad backs having to bend into them not a happy customer.
October 2024 by Karen Kat
As much as I find most of the staff friendly and helpful the number of times I have been served at the cigarette and lotto counter by an extremely sulky member of staff is unbelievable.she never smiles and also has yet to say thank you.she gives the impression you are an inconvenience to her..the other staff when they are there are lovely and helpful too.maybe if this member of staff doesn't like the public maybe she should get a job where she doesn't have too..it's always an unpleasant shopping experience when she is there
March 2024 by ryan martin
Worst tescos iv ever step foot in, not to mention now reducing the opening hours ? What's that about
December 2023 by R burns
Fewer STAFF, higher prices, male management kicking rubbish under the shelving units in front of customers and a ongoing store refurbishment is leaving many once faithful customers to wonder why they are still going to tesco ballygomartin. with the opening of mc donalds the car park is even more disgusting, rubbish from it just dropped out of cars onto the car park, with live rats walking around in broad daylight. There's less management now to deal with problems on the shop floor, once there were 12 or so department managers, 2 assistintment managers and a store manager. but now nov 2023 I believe there's perhaps 5-7 in total. staff on the sick a pressured to return to work. my experience and advice is if your not happy email head office as I've seen staff rip up a written complaint form a customer. Head office is your go to place to complain about anything. without the alcohol sales tesco ballygomartin would close.
December 2023 by Ella mcmillan
Reasonably priced stuff, good meal deals but i don't like the new arrangement of the shelves/fridges
October 2023 by Gavin Taylor
If you are a regular to this store, you will notice management or the God's from above have decided to upgrade and move every single product in this store.Pathetic, that's all I can say and I'm not the only one. Tesco your customers are running round your store trying to find products which they once were able to find, not now. Whoever redesigned your store has not got a clue.You would think biscuits and bread would be in one isle, oh no, these products are placed all over the store. Get your act together Tesco and get these products in there rightful place, until then you have lost a customer.
