August 2023 by Michael Hickland
Great place get your sports needs well recommended
July 2022 by Google user
Can't use fitting rooms anywhere due to covid,\\nthat's fine.\\n\\nI got a pair of shorts thinking that's okay I know my size.\\nThe particular company seems to have changed their sizing.\\n\\nThey didn't fit when I tried them at home on so they have remained unused.\\n\\nI brought them back clean, in perfect condition and with a receipt to exchange for the next size up.\\n\\nCashier refused to do it saying they're used.\\nVery unimpressed and I will not return here for any future sportswear purchases, otherwise I probably would have continued to for many years.
March 2022 by thomas mcguigan
Have travelled in on 2 occasions to find the store closed. On both these occasions opening times on here indicated they would be open.
February 2022 by Kevin Ford
The last of the good sports shops
November 2021 by Alexander Ferentinos
Can't use fitting rooms anywhere due to covid,that's fine.I got a pair of shorts thinking that's okay I know my size.The particular company seems to have changed their sizing.They didn't fit when I tried them at home on so they have remained unused.I brought them back clean, in perfect condition and with a receipt to exchange for the next size up.Cashier refused to do it saying they're used.Very unimpressed and I will not return here for any future sportswear purchases, otherwise I probably would have continued to for many years.
October 2021 by Grace-Margaret McGowan
Just rang the shop to enquire if they stocked a brand of sports bra. A man answered the phone and promptly answered no and hung up on me. I was going to ask did they carry any other running bras but he hung up mid question. Ignorant customer service. Website no better, target market is clearly rugby playing males and their supporters.
September 2021 by Richard Grahame
AVOID. Terrible customer service. I bought an Ulster training top start of July while back over in NI visiting family. Washed the top when I got back home and the Ulster logo washed off after first wash. Phoned to explain what had happened. Was asked by Monica If I had proof of purchase. Told her I only had credit card statement but she found from till records proof of my purchase. Was advised to post back with cover letter and replacement top was set aside for exchange. all this was done with in return policy time frame.Last week I received a Whatsapp message from Monica out of the blue with a pseudo aggressive tone. Claimed an exchange was never agreed, they would not replace as Kukri rep (I don't believe for a second a Kukri rep was involved) had inspected the top and it was because of damage done due to high temperature wash. It simply wasn't. They then wanted me to send them more money to post the damaged top back.The message was then deleted before I could even send my reply though I got a screen shot of it. I asked for name of Kukri rep so I could speak directly to them and if sending random WhatsApp messages was the normal course of action in dealing with customer returns/ complaints. Never answered my WhatsApp message and was told to speak to manger. The WhatsApp message was so unprofessional.Used to always pop in here to buy things and often bought my nephews in England local sports tops from here for birthdays and Christmas. Will never do so again. I hope the £35 top was worth it to them.
August 2021 by Richard Grahame
AVOID. Terrible customer service. I bought an Ulster training top start of July while back over in NI visiting family. Washed the top when I got back home and the Ulster logo washed off after first wash. Phoned to explain what had happened. Was asked by Monica If I had proof of purchase. Told her I only had credit card statement but she found from till records proof of my purchase. Was advised to post back with cover letter and replacement top was set aside for exchang
August 2021 by RICHARD JONES
Today we had to call the Police to the store as i was physically and verbally assaulted by the store manager who strong armed me out the store and pushed me onto the street. Absolute disgrace of a company and should be embarrassed.Condescending , Arrogant , Difficult beyond words when trying to exchange a Kukri jacket which was twice faulty.Absolutely disgusted by the behaviour & attitude of your staff and the issue with the jacket remains unresolved. We just want to get the jacket exchanged.
May 2021 by Richard Jones
AVOID ! Keep trying to pull my review down. We had to call the police to the store. They lied and said the CCTV wasn?t working. After an hour of trying to get an exchange on a faulty jacket for the second time the manger lost his cool and assaulted me and pushed me out the shop. We called the police and are currently contacting Ulster Rugby and Kukri. Disgusting! Rude beyond words can?t deal with problems.
May 2021 by Mark Duell
Superb friendly service. Support local companies like this.
March 2019 by Eamon Mc D
Friendly and helpful, good selection/variety.
December 2018 by Phillip Pettitt
Was sent on a seemingly simple mission to purchase a rugby ball... The staff were great, delt with my complete ignorance in regards to the sport and the typs of balls available with ease. Hopefully I didn't come across as too much of a mess.
October 2018 by Matt Stewart
Great experience buying some running shoes from here. The sales assistant, Victor, really knew his stuff, pulled down several different shows for me and found me the perfect number in terms of support, comfort, size and look!
October 2018 by the terminator
In the store while visiting from Canada a few weeks ago. I always stop by when I'm back home to pick up Ulster rugby gear but remembered seeing Belfast Giants hockey jerseys on a prior visit a few years ago. I didn't see any so inquired if they had any stock. Their stock was pending with the rep scheduled to attend the store shortly. Given the short time frame of my visit, Johnny was kind enough to call the rep while i waited, confirmed they had the jersey i wanted and went beyond by going to pick it up for me. Couldn't be happier with the jersey and the exceptional customer service! Cheers.
