September 2025 by Monika Duddy
The absolute worst people to deal with when renting. They tried to scam us out of our deposit. Basically had to go above their heads and get TDS to give us our rightful money back.
The agent in charge in writing told us we will be getting a full deposit back, we started the moving out process with TDS ourselves as they were terrible to communicate with and we didn?t trust the agency to do it right. Boy were we right. Legally via TDS they most make claims to the deposit within a month of the process starting. Suddenly a month later instead of returning the deposit the agent in charge looked through a report saying they will have to make claims off deposit. It was too late, new tenant was already living there too. TDS warned them of the time expiring and they should be returning in it full. They didn?t. Took almost 3 months to get our deposit back as TDS had to force them to. Thank go tenancy deposit scheme exists. Be warned if you rent with them make sure your deposit is with TDS and when you move out on that day begin the process with TDS yourself. As they will delay for months before they will start the process they should themselves.
Nvm the fact that the agency and landlord didn?t do anything about massive cracks in walls in the houses on the street, some were literally structurally unsafe to live in as you could fit a pound coin in the wall. But hey as long as you fill their pockets with £1k a month rent who cares if the building falls on top of you huh?
Nightmare people, terrible communication, and half the agents don?t know anything about the property you are renting. When people were viewing the house I had to tell them of amenities cause a wee young fella had no clue if the house even had a washing machine. Just over all a horrible experience.
June 2025 by Cathy Mclean
I dealt with Simon Brien on a house I didn?t end up purchasing but they were lovely to deal with (Susie in the North Belfast Office) so I used them to sell my own house. Susie put me in touch with Ben Wilkinson (South Belfast Office), who was in touch straight away, out to visit the next day and my house was on the market within one week. Ben was excellent - professional, efficient, solid advice and super responsive. I couldn?t have asked for a better result. Highly recommend
February 2025 by Fiona Browne
When we initially approached SB, Sam told us to do nothing to the house. The house was empty. Fast forward a few months with no interest, we were then told to paint, get new carpets etc. We then spent 6-8 weeks renovating and SB readvertised the house with our photos (that we paid for). The girls in the office responded to our emails that were forwarded to them by Sam. Finally we had an offer that we accepted within 24 hours but SB 'forgot' to send the sales advice to our solicitor. This put the sale back about a month. The day of completion was one week after Storm Eowyn. SB phoned on the completion day to point out the damage that was done 5 days beforehand. We ended up having to reduce the sale price to ensure completion on the date was possible. After the invoice was received by the solicitor, there was an extra charge for being a featured property, not our request. Selling an empty property through SB took 11 months and cost us c£23,000 in mortgage payments, rates, refurbishment, SB fees etc. If I were doing it again, I wouldn't use Sam Dickey or Simon Brien again.
January 2025 by John Gillen
We had the pleasure of mainly dealing with Ieuan for the purchase of our home and I could not recommend him highly enough. He was always very professional and helpful and could not have made the whole process for us any easier. Thank you for everything!
December 2024 by Jack Parte
I didn?t hear from them once after purchase. I?m not sure they would even be aware that we have moved in other than receiving the commission.
November 2024 by Eunan Coleman
Easier to get in contact with than other estate agents. House was staged in a way to hide a variety of damage. Didn't even remove their sign after the sale of the house.
September 2024 by Christopher Armstrong
Ciara was so helpful during the whole process of selling and buying our home. Thank you very much for your support and guidance.
September 2024 by Moira Casey
Thank you Kitty (Leahy) for your attention to detail, your efficient manner and your prompt and respectful communication throughout the rental process . At all times I could rely on your professional attitude. I would have no hesitation in recommending you and the SimonBrien Agency.
September 2024 by Alan Wardlow
Since moving to Simon Brien two years ago, we've found the service excellent value for money. Our Dedicated Property Manager, Kitty Leahy is very attentive / informed and has been a great asset. Karen Turner has also offered great assistance.
August 2024 by Wizard PipPip
To anyone considering using Simon Brien to sell your house, be aware that they will not engage with all bidders.
My partner and I viewed a house where the bid was at £235k. We increased our bid to £242k because we really wanted the house. It has been two days, and we haven?t received a call back. We were curious about what happened because we bid £7k over the second highest offer. To avoid seeming too eager, we had a friend call, and it turns out the highest bid is now £245k. That?s fine; I expected we would get a call soon to outbid them (we are prepared to go to £250k).
It has now been six days since our bid, and we?ve had no correspondence. I believe the highest bid is still at £245k. So, just know that if you?re selling your house, Simon Brien isn?t calling back people who increase bids by £7k and are willing to go even higher.
For more context, because I know people might think there must be a reason?no estate agent would be this poor at communication?we have the Decision in Principle ready, up to £480k. We have the deposit and can afford the house. We spoke to the sellers, who confirmed that our situation (our house going on the market this week) is okay with them and wouldn?t put them off accepting our offer.
So, my only conclusion is that Simon Brien is either:
1) Unable to communicate with bidders and maintain a bidding war.
2) Simply shrugged us off because we weren't sale agreed yet, even though the seller of the property expressed that it was not an issue at all. They were currently sale agreed on another house before they put their property up.
I am giving 2 stars, because at least they send an email to confirm our viewing.
July 2024 by Carol O'Shea
As first time landlords we chose Simon Brien to let out our property. They were very knowledgeable of the market and found us an excellent tenant. Martin in particular was extremely helpful and I would highly recommend them.
July 2024 by Amy M
We bought our first home in 2022 through this agent, a new build property, and while the constant delays in completion dates were in no way the agents fault, there was practically zero communication from them throughout the year and 2 months we were sale agreed. The only time they got in touch was the say that the developer was going to put our house back on the market because our mortgage offer was due to expire, which was no issue, we just extended the offer. But I did not appreciate being threatened with the disagreement of our house when a bit of communication from the agent would have solved this.
On completion day, we were told the site manager would meet us at the house to give us the keys. He was over an hour late. And there were no well wishes, a card, or anything from this agent - which is very disappointing given we waiting over a year for this house and it was our first time buying a home. Big agent that clearly doesn?t have time to ensure the little things are done well.
June 2024 by Paddy McGaharan
I've had a fantastic experience dealing with Simon Brien. Everyone has been super helpful and their feedback and responsiveness has been second to none. Jonathan Killen was exceptional in providing us with information and had a very empathetic and knowledgeable approach. Mark Leinster valued our property and was extremely professional and helpful. Susie McSperrin was also a great help showing us around the new builds in South Belfast. Thank you to all the team for creating such a positive experience.
February 2024 by Kshitij Malkan
I'm currently amidst purchasing and selling our family home with Simon Brien (Lisburn Road).As with any such stressful time, I have been less than ideal as a client, and at times, I have certainly o tested their patience.But I can not speak any more highly of their services.A huge special shout out to Chloe, Ieuan and Robin, who have borne the main brunt and have made this potentially the smoothest move ever.
November 2023 by Donal O'kane
Professional, effective.
