August 2025 by BC F
We chose Shu for my daughter?s wedding meal and booked a private dining room for 15 people. The food and service throughout the evening were very good, and I have no complaints in that regard.
However, I was left very disappointed by the way the corkage policy was handled. I fully understand that restaurants charge for corkage when guests bring their own alcohol, but the lack of empathy and professionalism shown by the staff member in charge that evening ? and later by the general manager I spoke with ? was disheartening.
My husband had bought a special bottle of champagne the year my daughter was born, and since he sadly passed away during COVID, I thought it would be a meaningful gesture to open it at her wedding meal. I was unaware that prior notice was required and asked what difference it would make ? the staff member admitted ?not a lot,? yet still insisted on the full £60 corkage fee.
I explained the sentimental value of the bottle and mentioned that we were spending significantly on the evening (our final bill, including drinks purchased from the restaurant, was £1,567). Despite this, I was met with a dismissive attitude and no flexibility. While I would have happily paid a reasonable corkage fee, such as £20, I felt the situation was handled in an unprofessional and insensitive manner.
This lack of understanding on what was such a personal and important occasion left a sour note on what should have been a wonderful celebration. While the food was excellent, I expected more compassion and professionalism from a restaurant of this standard..
I would advise the owner to perhaps send the manager and acting manger on a refresher course in customer service and use their discretion in certain situations. Whilst I enjoyed the food I unfortunately wouldn't return or suggest this place
July 2025 by Sylwia ?ó?kiewska
Amazing food cooked by amazing chef Steve ???
July 2025 by John Waugh
A very enjoyable evening, staff welcoming , efficient, friendly. Seemed very noisy on entering the restaurant but settled down and did not impede our conversation. Menu slightly limited. But food was excellent , and all four of us enjoyed our starters and mains. Highly recommend
July 2025 by Martin Hunter
Food was very good, all freshly prepared
July 2025 by peter Arrowsmith
Beautiful venue food service and staff
June 2025 by Maureen O'Connor
Very poor Food not good and service atrocious Waited almost two hours for main meal Only one of 7 people enjoyed their dinner Will not be back No apology re delay Staff very abrupt and said kids meal should have been ordered as soon as we arrive I want this posted Maureen O Connor
June 2025 by Melanie Tell
Great food and great service!
May 2025 by Miranda W
Food is nice. Place is very very clean. Would def come back.
May 2025 by Cathryn Harkness
I arranged a retirement party for my friend and colleague on the 16/05/25. There were 21 attended. The food, staff and musician were all amazing. I can thoroughly recommend this as a venue for any type of night out.
May 2025 by Kerry
Dined as part of a wedding. Salt and chilli squid was devine !
April 2025 by jaz mooney
Fantastic function for mums 90th birthday
Really good food
Really good service
Highly recommend
April 2025 by Joanne Doherty
We had our wedding reception at Shu on 17 April 2025 and it was the best experience we could have ever imagined. The drinks reception and canapés (in Jul's), the wedding meal (in main restaurant), the service, the bar staff were all outstanding. We partied on afterwards in Jul's with both a live musician and a DJ and had the time of our lives. The food was above and beyond anything that would be expected at weddings and we were treated like VIPs the whole day and night. The staff couldn't do enough for us, special mention to Adam, Johnny and Cara. Lots of our guests described it as the best wedding they had ever been to. All of this and unbelievable value for money. Thanks Shu for making our big day so perfect.
March 2025 by Rachel Nixon
Gorgeous Sunday roast
March 2025 by Ann Cobbe
Have a delicious roast Sunday lunch here last week. The restaurant was busy and had a nice buzz about it, but not too noisy. There were 2 children at a table near us but they were well behaved, although I don?t think it?s the place for younger children. The food was delicious and good value for money but you need to be hungry as portions are large. My significant other had smoked salmon as a starter, then we both had the Roast Chicken Sunday dinner. It was absolutely delicious, roast potatoes and parsnips with half a chicken and lashings of gravy. Puddings were also delicious and we couldn?t resist them despite being quite full. My other half had the pavlova which was nice but meringue rather than pavlova which should be soft and chewy in the middle. Nevertheless he managed to clear his plate. I had the sticky toffee sundae which was fabulous. The little squares of sticky toffee pudding hidden under the ice cream and toffee sauce were absolutely perfect and full of toffee flavour.
I recommend this to everyone and can?t wait to go back again.
February 2025 by Mark McDowell
Thanks to all at Shu, but particularly for the service upstairs in the Clubroom today. We had a big family birthday celebration. The service was attentive, they were helpful with all the arrangements with cakes etc. and the food was lovely. I?m sure we?ll all be back again!
