October 2023 by Marina Jamison
Staff are very friendly, welcoming and knowledgeable.
June 2023 by Jenny Sloan
Sadly 1 star is the minimum I can give otherwise it would be a 0 from me. Cancelled a holiday last year, had booked for this June however since I cancelled I have received numerous texts and emails requesting payment. I called them 2 months ago and advised them to stop sending me communication for payment and to ensure the holiday was cancelled. They said they had received the invoice back from the tour operator 2 weeks previously and they couldn't cancelled until that had come through. So my question was, why has it taken you 2 weeks to cancel something that should gave been done straight away? And why did I receive another email this morning as a final reminder for payment? Sort yourselves out Hays, shocking customer service, clearly a lack of communication between staff and rank you for the anxiety of thinking I owe money for something that should have been cancelled months ago when I first communicated this via phone and in writing. Would not recommend, absolute shambles and should refund deposit just for time wasted trying to get my point across only for it to fall on deaf ears numerous times.
September 2022 by Roy
Was well looked after
July 2022 by Alison Mcquillan
A total mess, hard to get someone to answer the phone
July 2022 by Alison McGookin
Have used Hays quite a few times staff are always plesant and extremely helpful, will continue to book with them in future.
July 2022 by naomi shearer
Staff an unhelpful, not properly trained, not interested in fixing their mistakes and ignorant when it comes to customer reviews and their requests.This branch needs new staff and new manager
April 2022 by jackie ramsay
The staff in Coneswater were all very knowledgeable and helping with me booking. They gave me piece of mind to know I was protected.
April 2022 by Charles Wilson
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[email protected] Facebook page ?
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April 2022 by Giwa Serahfin Grema
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April 2022 by Ann Cooke
Phoned up and and got a call back from jade in an hour or so with everything I was hoping for. Holiday booked no fuss no hassle
April 2022 by Norwood Michelle Copeland
I have used hays formerly of Thomas Cook and they are great very attentive and will complete the full holiday from start to finish Danielle's is brilliant and I would most cert recommend her as someone who will assist you and sort you for the best holiday thanku Danielle ??
May 2021 by Samsung Worldwide
Girl on phone tried her best for me to get me best deal on hotel i wanted. She came pretty close to the main players prices. So 10 outa 10 yes.
April 2021 by Danny Carlin
Very heplful
September 2020 by Desmond Crowe
All very helpful with my travel problem