November 2023 by Luke
Dreadful sales representativesUpon walking into this establishment, I was met by the ireful and disgusted look of two members of staff, one male, one female. This brought incredible discomfort, and, convinced me to take my patronage elsewhere.
June 2023 by Darran C
Spoke online a few times with a sales representative called Luke, who had came highly recommended. On arrival at the shop to collect my time piece, I was met by Luke who from the outset was very professional and very knowledgable. I was made to feel very welcome and would highly recommend Goldsmiths and Luke. Thanks Darran.
June 2023 by Michael Henry
Very helpful staff and a great selection of watches.
May 2023 by Ryan McClean
Purchased a Cartier Santos watch while browsing the store recently. The Assistant Manager Santa greeted me warmly, asked how she could help, and later that day I left with my beautiful Cartier watch. Professional, helpful and friendly, knowledgeable service. Highly recommended.
April 2023 by MrMaztec96
I wish i could give no stars!!!Worst experience I've ever had in goldsmiths store belfast victoria square!!! Went in today to get my omega speedmaster watch cleaned to have two members of staff look at me disapprovingly and with little to none respect! I was advised when I bought the watch I could get as many complimentary cleans as I wanted. First of all they said they don't clean watches when I've had it done 4/5 times now. Secondly one member of staff said 'just take a brush and fairy liquid to it' to the other memeber of staff. Thirdly one of the members of staff had to ask me if it could be submerged under water as he didn't know that it was waterproof when he should know being a jeweller fourthly when the watch was brought out it was carried out as if it was a piece of coustume jewellery and fifly when I got my watch back they said they gave it a professional clean which I expected as I've had it done multiple times in this store and it was in no better state than when I handed it in! This is not the service and professionalism I expected from purchasing a £6.5k watch and my pride a joy. I have purchased not only this omega but my fiancé's engagement ring and will be shortly shopping for wedding bands but will make me question if I want to purchase from goldsmiths Victoria Square again. VERY VERRY disappointed of the service that was given to me today!.
April 2023 by Rachel Keating
Beautiful store with friendly staff and wonderful service. I look forward to future purchases from Goldsmiths
March 2023 by Marina Hoey
We visited Forestside store on Saturday 25 March. Explained that we wanted to buy our son a watch for his 21st birthday, could we bring him in on Sunday and would they ensure he was given attentive service? Jonathan was fantastic. We advised our budget and son was treated like a VIP. Watches were adjusted to fit his wrist so that he could make right decision. Excellent service .
March 2023 by Natasha Bickerstaff
My partner and I had went into Goldsmiths V Square yesterday to have a look at some wedding rings . We were initially approached by Andrew who is a one of the watch specialists . From the start he was absolutely amazing offering us drinksand also cleaned my engagement ring , after alot of trying on we made our decision and finally chose our rings and we love them . The ring that I picked would never have been a ring I would have wanted to see on but with the knowledge and advice from Andrew I went with it and it's perfect . I would also like to add a mention to Karen who came over and spoke to us . She was also amazing and spent time looking at the chosen rings .Overall we were very happy with our whole experience, Andrew may be a watch specialist but his knowledge on the rings was amazing and he made our decision very easy.Thanks very much Guys !!!Natasha & PhilipXx
January 2023 by Emily Semple
I had a great experience, Chris looked after my daughter and I brilliantly. I was really impressed with his knowledge of watches and he took the time to explain certain aspects of the different watches for sale. Super experience! Dean
January 2023 by Fiona Hunter
my husband and I recently visited Victoria Square store and both times we were treated extremely well. the staff were beyond helpful and very approachable. it wouldn't matter if purchasing items from the cheaper end of the market or a £6000 item. we were offered tea and coffee and the staff were happy to spend as much time with you as needed. would definitely recommend this store and all the staff with special mention for Chris for his patience.
December 2022 by Niamh McConville
I visited the Belfast store today to see about getting my granny?s wedding ring resized. I was greeted by a young man who was very welcoming and he passed us over to another older man. I?m so sorry I didn?t catch his name. I think he was from Scotland? He first of all asked if we wanted anything to drink. He then went out of his way to resize the ring for me so that it didn?t have to be sent away and it?s the first time I?ve been able to wear the ring comfortably. he also went and polished it for me and I was over the moon! It looked like brand new & I got a little emotional because my granny died 4 years ago and it means so much being able to wear the ring now. Best of all this service was free- and they wouldn?t take anything for it! I have to buy a wedding band for myself because I?m getting married next year and I will definitely be returning to the store because of the amazing friendly service I received. I would like to say thank you so much to this man, You?ve made my day!
October 2022 by Adam O'Donoghue
The customer service at this location is phenomenal. I went in looking for a bracelet I saw online, and though they did not have it in stock the gentleman who was looking after me went out of his way to find a close location that did which is something I don?t see very often. Unfortunately I did not get his name but he was great. In addition I was offered a drink which was a nice addition. Overall a great establishment.
September 2022 by James Smyth
Called in Tuesday with a general inquiryJust rude !!! Treated like something on his shoe ,,judging by appearance doesn't work .So we went next door to lunes ? an got sorted ! Thank-you very much
September 2022 by Maureen Scott
The friendliest people who made our experience enjoyable no pressure to buy just good advice would highly recommend a visit
July 2022 by Lesley Magee
Had a lovely day in Goldsmiths Victoria Sq where my children treated me to my beautiful Cartier watch. It was a wonderful experience and Jim the salesman made it even better ! In all honesty, every salesperson that we met greeted us, smiled and interacted . An absolute dream of a day and top class experience.