March 2024 by Nigel Graham
I felt compelled to post this review as a result of the fantastic service provided by Joanne Kirkpatrick from this branch. My father is 95, in a wheelchair and resides in a nursing home but we had to travel to the University Road branch from Bangor as we were getting nowhere using the phone service. We were initially fobbed off but when I said that my father would be closing his account we were passed over to Joanne. Without going into the details Joanne raised another case for a missing ATM payment and gave us regular updates by phone. The case was resolved today and the money has been credited to my father's account. Joanne has demonstrated what good old fashioned customer service should be!
January 2024 by Herbie McClenaghan
The lady who helped me I today this branch this afternoon think she greets customers ' she was extremely helpful thanks
July 2023 by Nacho Marquez
Had to close my bank account to return to Spain. Went in and the lady in the front desk took my details and got all sorted for me even though it took her a few questions with her colleagues and a few forms to fill up. I was a bit embarrassed because there were a couple of customers waiting but she stayed with me while filling up the forms to make sure I made no mistakes. I'm sure I would have made some.I got the transfer in my Spanish bank account the same evening and the account was closed.Really really helpful notwithstanding I was quitting the bank.
June 2023 by Philip Brannigan
This bank returned direct debits on my account justifyable but also waited 24 hours before returning them to intentionally leave my account overdrawn and then charged me £90 for being overdrawn. If the DD had have been returned immediately my account would not have been overdrawn and the bank would not be able to charge £ 90How could I possibly be overdrawn if the bank did not pay the DD on my behalf ?Find another bank is my advice.They did eventually refund me after I contacted the financial ombudsman. It's good to see this review has had almost 4000 hits.
January 2023 by Brazilian Nails A C
Terrible service takes a long time and the attendants who work at the place look at the customers' faces in a bad mood and lack of education and never solve your problem by making light of it and sending you back next week or next month
January 2023 by David Taylor
Brilliant first time experience in AIB University Road.Joanne Kirkpatrick was very helpful and informative.A pleasure to deal with.
December 2022 by Heather Matchett
The staff have always been really friendly and helpful at the university branch. More so than others at bigger branches.
November 2022 by Paul Neill
Disaster from start to finish. Dont think it?s the staff. It?s there whole system.
November 2022 by Barbara Bettes
Delt with quickly and efficiently by Daniel. Thank you.
November 2022 by Darren Jennings
The staff are always very helpful.
November 2022 by Conor Boy
Mental queue. No indication of where to go or how the system works. They've tried to do some weird apple shop system and it does not work for a bank. Over 15 minutes wait for a literal 1 minute question. Not enough staff on.
November 2022 by Aci dcobra
Hardly any staff and old lady was made wait over an hour while staff picked who they wanted to deal with and most people with problems was sent to phones has there was only 2 girls working the floor.They need more staff here and need to be willing to be more hands on with customers has most like my father tried the phone service before coming in and was forced onto phone again to be made wait nearly 2 hours after to speak to person has the phone person couldn't fix the problem has they couldn't understand over the phone.
November 2022 by Jonathan Duffy
Very very poor.We transferred part of our life savings to complete a mortgage.As we are unfortunately living in a world of e mailsI did ask could confirmation of the funds being sent to the appropriate ac be acknowledged and was told nobut I would be given a ph call.As if the Cashier person was doing me a favour.I knew by the atmosphere in the bank that the left hand did not Know what the right hand was doing.Obviously no ph call or txt was recieved on my ph.Just 17 500 pounds that im still not sure has landed correctly.Then my wife and i called down to do do another transfer for the same house to pay the gov and solicitor.She is a teacher and her hrs of work dictate aprox a half hr at lunch.So i collect her to drop her off as in the newly designed branch net work there is no car parking./and the entire branch is shut for an hr.I did telephone ths am to try and make an appointment but the que and rubbish talked on the call waiting system whilst being elequent was irrelevant to me, time consuming./ frustrating.Given the complete and utter disaster the senior management have made of the entire b network, interior design, staff level,staff training.I really think you should hang your head in shame.As a family we transacted many 100 s of thousands of pounds with yourselves in the last 50 yrsBUT U AINT GETTIN MY ACCOUNT WHICH IS NOW UP FOR REVIEW.Your unprofessionalism in ths matter has caused unnecessary worry and hassle in a difficult situation, and I expect no apology.As I know it carries no genuiness in its response,merely a tick box reply.jpd
November 2022 by Cillian Burns
Absolute JOKE of a bank. Its chronically understaffed which is the last thing thing someone wants especially travelling from as far as Bangor, Ards and further afield just to use a bank that is understaffed, you will wait at least 30 minutes to get talking to someone in the booths about accounts, mortgages etc. And not only that they also turn away people who bring all the stuff they need to open a bank account. Do yourself a favour and bank elsewhere the place is a joke of a 'bank' and the staff couldn't give two shiney shites about the state of it either. Their ranking against other banks says it all, completely atrocious.
November 2021 by Wenjie Gu
I really want to give it zero star, bad service, terrible experience, rude staff! I don?t know why such bank can exist in the current world!! Will in my blacklist forever!
