May 2025 by lynn barker
Excellent service from Kayden in Bloomfield store today. My daughter?s new phone had a problem with SIM card activation. Kayden very kindly sorted the issue so promptly and efficiently. Fantastic customer service Kayden, thank you. We will be coming to you for renewal of our future contracts.
May 2025 by HMMM
I recently upgraded my phone and ordered the new one online. So, of course there were issues, especially about the esim.
As we were in Bangor I called into their Bloomfield store and lovely guy called Mathew sorted everything out.
I usually find the people in these stores can be a bit condescending and intimidating but Mathew was friendly, knowledgeable and professional.
Next time I upgrade I will definitely be calling into this branch.
February 2025 by BDA Volunteers
Thank you to Lauren from Bloomfield Centre, 02 Shop, for being fantastic with one of our volunteers. One of your customers struggled to access our volunteer plattform on Google Chat on her phone. Lauren showed endless amount of patience and helped Helen to access all that was needed. Thank you very much to Lauren and O2's support for our charity. Customer service above and beyond the normal.
February 2025 by Kerry
I always hate the experience of changing my phone but Leah was patient, professional and very helpful. Thank you ?
January 2025 by david conn
Just bought new iPhone in ards. They said they couldn?t transfer anything as their wi fi was bad. Went in today . Myah saw to us . She couldn?t have been more helpful. Tried to sort phone out for abt 20 minutes. She was very patient and polite. Couldn?t recommend her enough. Sorted everything out. Thank u . David conn
January 2025 by Paul Fields
Fantastic service today from Lauren
What at a great asset to the 02 shop
She was fantastic today on sorting out my issues. Paul
Highly recommend
October 2024 by Lorraine Patterson
Had to go to 02 bloomfields and have to say Lauren was brilliant. Phone playing up and she showed patience and care, worked with my phone for ages and tried everything and I'm happy to say she sorted the problem out.. she was amazing... thank you..
October 2024 by Postus Codus
Very helpful young lady who dealt with me. Couldn?t have been more helpful.
September 2024 by Urbire Exploration
Rude staff, manager refused to serve me as I wouldn't apologise for speaking bluntly about crappy services.
June 2024 by Peter Mcmullin
Shocking customer experience. Went in to look at some new phones, with the intention of buying one. I was met with absloute arrogance, the ruddest, worst experience I've ever had from a sales person. Have bought every phone over the last 20 year from this shop. Will never be back in that shop again.
February 2024 by Trevor Skillen
Yeah was beyond fantastic and nothing was to much trouble. As a deaf pensioner Ards shopping staff just didn't want to help and turned away a £600 sale rather than help. SHOCKING
December 2023 by Diane Crothers
Lauren outstanding customer service. Thanking her so much for sorting out and ongoing problem. No one seems to take ownership on the phones when you ring. Foreigners not understanding what you are talking about. Lauren took on a problem outside her shop remit. Excellent.
December 2023 by Steve Hamilton
Visited today to upgrade and ended up getting up and leaving due to the aggressive, ignorant, impatient idiot with the vile butterfly tattoo on his neck. He didn't have a clue what I was talking about. An absolute horror of a human being. AVOID THIS STORE!!!
November 2023 by Beth Coulthard
Leah solved my Apple Watch connectivity problems quickly and efficiently - she was very knowledgeable and helpful. This followed six calls to o2 tech support & two to apple, with no one able to fix or understand the problem. Great customer service!
August 2023 by Luke and Claire Richards
Lauren at the Bloomfields O2 store was amazing. Her customer service was second to none. Thanks for being so attentive and kind. Claire. (Visiting from Tasmania, Australia)
