February 2024 by Toni McKee
No. I have spent a lot of money purchasing both bathroom and kitchen from Homebase. Their range is great and they were a great support helping us design our layout, giving we were very particular about the standard we wanted.
However since booking in delivery for all the items, it?s all went wrong. I feel like my husband should now be employed by Homebase for the amount of time he has spent chasing and trying to resolve all the issues. Which I would like to add are still not resolved. Our bathroom arrived damaged and we had to delay our plumber until the new part was delivered, on installing the bathroom 2 weeks later it was then noticed that our shower tray was also cracked and to prevent further delays the plumber went out and purchased another one. We are still waiting to be refunded for this!
Our kitchen arrived with many missing items and our kitchen doors arrived not to quality. After a couple of weeks going back and forth with Homebase last week we got good news that it would all be arriving with us on Monday and eventually I could see my kitchen complete.
Here we are a day later missing parts arrived but doors well the standard of them are worse than the first batch delivered. I was informed a manager would call us today and we have received no phone call. I am annoyed, angry and disappointed at the time and effort we have had to put into all of this surely it should not be this difficult. To get it wrong once ok errors happen but twice please explain? I would like to hope that this is rectified quickly without us having to spend more of our time chasing this matter and we get the respect we deserve to be updated on a kitchen that should be up to quality and to standard first time around.
December 2023 by margaret colquhoun
Looking lovely well stocked for everything and Christmas
November 2023 by Donna Smith
toilets locked and when I asked worker they said they had no cleaner during the day so when he unlocked them they were not clean and this was the disabled toilet disgraceful
November 2023 by Karen Smyth
I was in today 1/11/23 at the customer service desk with a issue I had with tiles I purchased. I have to say the two members of staff that helped me (one morning, one afternoon) were understanding, kind and so very helpful. I had a fantastic customer service experience. Honestly I was having a nightmare day and when I left the store I felt so much better and reassured. Super skills and a very happy customer. This is not the first time I?ve had this brilliant experience I?d also a chair problem last year and that staff member went over and above.
Thank you all so much Homebase! What a fabulous bunch of staff you have.
October 2023 by Grace Ledlow
The lady on the till is so helpful lovely
October 2023 by Nan Reid
Girl behind till was very helpful sorry didn't get name
October 2023 by Bungle B
I like it here for plant selection and outdoor stuff
August 2023 by Karen Mason
Disappointed they didn't have wallpaper that was on their webpage, sales assistant very helpful in seeing if another store had any, but none, couldn't order to come in store ?? Ended up having to order online from different company, paying extra per roll. Got what I wanted after all
August 2023 by Willa M
Great range of products & superb staff.
July 2023 by Rhona McBride
Got 2 outdoor mirrors at a good price. Shop not very busy and staff helpful.
July 2023 by Peter thompson
Good value garden products
July 2023 by Matt Will
Friendly staff and good range of home based goods
July 2023 by James Lorimer
Took advantage if the paint offers click and collect worked well.
July 2023 by RUTH BROWNE
Always not busy. Love looking around the plants and buying the reduced ones and take them home to thrive
July 2023 by John Chambers
Not bad - most hardware and gardening stuff available - never too busy.
