September 2021 by Roger moore
I have used sports direct for many years. Tho today I was put in a position where I won?t be using them again. £105 for a t shirt and sports direct won?t follow through with there advertised free labelling! If you are going to place stipulations on the premium T-shirt?s that are meant to be free, your staff shouldn?t sell them on false pretence! Disgusting
August 2021 by Philip Dripps
Sell rubbish at knock off prices. The majority of their rubbish is over priced and out dated.\\nVery difficult to get a refund and never have a varied choice of sizes.\\nAVOID BUYING FROM THIS RUDDISH STORE.
June 2021 by Has Dan
Called for an item - a FJ glove - they had the item - marked at £7.99 - they said it's supposed to be £8.99 !!!!! The would not honour the marked price even though I said they should - I won't be back @!!!!!!!! Maybe you shouldn't ????
May 2021 by slysteven09
I really enjoy this shop got alot of good deals on nice shoes
May 2021 by Ryan Woodward
One of the better outlets...
May 2021 by David
Never answer the phone
December 2020 by Kevin Odoyle
Absolute disgrace of a shop the employee's are the rudest people I have ever came across in retail!!! Went in to buy outfits for kids in a time where shops are encouraging people to spend money due to pandemic got treated like a criminal couldn't even do my shopping approached the manager and told her how rude and unwelcoming her staff were being to be told that's thier job what a disgrace!! Avoid at all cost spend your money in shops that appreciate your custom..
November 2020 by Linda McAleese
BEWARE!!!!!!! Bought pair of trainers in 20% off in the sale at the weekend! Informed they could be changed to a different size at same price if didnt suit! They still don't have different size! Told today that if they don't come in during the 20% sale I have to pay the full price!!!! Then I was advised today that I could get a credit note and use it online and they could be delivered to the shop free! Wrong advice again - £4.99 fee! Customer Service shocking! Sports Direct it's time to train your staff properly and to stand by advice given! Very disappointed customer!!!
August 2019 by Stephanie Palmer
Ballymena Branch! Customer service is literally no existence. Stood in a queue with several others waiting to be served and no one was around. When I finally spied someone he seen the queue and totally ignored us and walked into the back room. Finally someone came to the tills with a man wanting to purchase something and he set the till up served the man ignoring the queue then went to walk away. When I got served I was told refunds upstairs no sign saying this. So up I went met by two staff members who continued their conversation first before any acknowledgement of myself. Then I was told I couldnâ??t get a refund only a credit note I explained when I was in the guy told me I could return them as was unsure of size she says it says on your receipt to which I responded well thatâ??s a little too late as you only get this after making a purchase then she pointed to a tiny sign on the back of the till saying in small writing exchanges, only refunds given if affect your statutory rights. Excuse me for trusting the staff members word that a refund was ok. I didnâ??t know this was the policy and certainly wonâ??t be back especially as online site offers refunds.
August 2019 by G M
Phoned 12 times during the day...no answer.
October 2018 by Tracey O'NEILL
never have trainers in any size you're looking apart from a dearer pair. Never any staff about either. And whenever you make it clear to them you say you'll buy a different pair but you're not sure they will suit and pay for them and ask if they'll be able to refund if not suitable they say no just a cover note or exchange. If that's the policy they should tell you that before purchase because whats the point of exchange or credit note when they don't have the sizes. Disappointed and won't be back
September 2018 by captain chaos
Like most sports direct stores they have a good range of sports and casual shoes and clothing. However it is a little bit of a jumble sale with many of the items over stacked on shelves and rails. There is a lift but disabled access is terrible due to the piles of stuff and display baskets on the corners and middle of the ailse many of which make them impassable for a wheelchair. The upstairs is worse with clothing rails so close together they cannot be accessed at all. Staff are about as helpful as the flu.
July 2018 by Angela Mcclements
Tried to ring today at 1:50m the telephone rang and the person hang up on me twice :-(
Think a course on Customer Care is needed .. very disappointing
July 2018 by trevor mcclean
Ballymena store!! Feel like Iâ??ve just be conned out of £75 of my hard earned money was in the store late on Tuesday evening tried on a pair off boots size 11 to big tried on a 10 but to small the shop assistant suggested insouls for the size 11 the shop was closing I asked could I take the boots home and try them on and if they didnâ??t do could I bring them back on Friday and he said yes when I took them back on Friday they told me I couldnâ??t be refunded because they do credit note only when I approached the man in the shop he told me he had told me about the no refund policy.. but he did not heâ??s a LIAR il never darken their door again
May 2018 by Susan
Very unhelpful store whose customer services policy is unacceptable. When children spend their hard earned pocket money on sports equipment that only lasts a matter of weeks, and are told it canâ??t be replaced, it leaves an extremely disappointed feeling all round.
