September 2023 by Santhosh Antony
Don?t expect to return item without hassle.. today I went to return baby booster seat but they didn?t accept to return the item as It was opened. Be aware of this shop.
August 2023 by Martina Mcerlean
My little lad lost a bit of his dron. Avril in customer services replaced it with a voucher. Brillant
June 2022 by Moey Hannon
I've visited this place three times in two weeks buying squishmallows (and on my way to buy another) and I love this place alot. So many squishmallows to choose from
November 2021 by Giriraj n
Great collection's...with normal prices.
February 2021 by Raluca Mancas
I tried to call, nobody is answering.I ordered for Christmas, Toot-Toot Drivers Twist & Race Tower for my son, I opened now, and saw it?s missing a piece, the Y track. A toy without a piece can?t work!!!!!!
December 2020 by Alastair Chambers
I understand the pressures at this time of the year and added with COVID-19 put into the mix things can be difficult. This is no excuse for the deceitful way I was treated. The store manager just attempt a untrustworthy explanation to palm me off. I would have rather him be respectful and truthful than be completely deceptive. I definitely would recommend to avoid this Ballymena store as it is not fit for purpose.All Pressure is very real in business at the moment and difficult to navigate but treating your customers with contempt is a way to go out of business very fast. Some Good advice take your hard earned money and spent it with business or stores who appreciate your support.
November 2020 by iMoTioNzLadd
Purchased a baby walker for click and collect. It turned out the wheels on it and height was not suitable for my wee boy, on collection day we asked if they had a different one in stock they didn?t. So was told to order it online and get it delivered to the house which was fine. Problem was we where told could bring the baby walker back which wasn?t any good to us unused! Once the receipt comes through on email. On return the manager said could not return it for hygiene reasons. I understand the situation with the virus as I work in retail myself. But the item was unused so I don?t understand what the problem is. We travelled far to this store to be told this when originally it wouldn?t of been a problem. As working in retail I strive to deliver good customer service and this is not!! Wasted journey fuel etc, I am now stuck with something that?s no good! As seen on other reviews they do not answer their phone
November 2020 by Anne Crawford
I had the occasion to visit Smyth's Toys superstore in Ballymena today for collection only. I had placed an online order yesterday evening and received confirmation by email that my order was ready for collection. Having arrived at the store my phone ran out of charge hence I had no notification to hand. Staff member Lorraine went beyond the call of duty and traced my goods. I was afforded first class service by a first class staff member. Well done!
November 2020 by Niall O'Connor
this shop is awesome the staff is help full and there is a lot of toys
October 2020 by Lynn Hutchinson
Just paid a visit to smyths in ballymena around the store the girl who we were dealing with was more than helpful until we got to the till we were served by a guy who was not very pleasant with us at all . With the amount of money we spent I had realised forgotten to ask for bags when went in he asked for the 10p I realised had no change had to use my card to bank card to pay for and he never spoke a word . Thought would shop in store rather than online will think again next year am sorry to say .
November 2019 by Siobhán McCambridge
I will never deal with smyths again. purchased a pram travel system and was informed that the car seat would fit a isofix fitment. I purchased it long 5 months b4 my due date, and only purchased it that early as they adviced me that any issues nearer the time to contact them with no hesitation. my baby us due very soon, so I opened up the pram set , to which my father built. tried to resource a isofix fitment base for the car seat, to come across there wasn't one for it. con
August 2019 by Charlene McCombe
Great store, staff brill although can?t understand why no one answers the phone.
June 2018 by William Stirling
Very helpful and friendly staff plenty of toys they sell child seats as well everything under one roof.
April 2018 by Rainbow dash Lilith Games and toys
It was fun when you go there u love there
December 2017 by Layla James Bonnar
Ordered for collection, only to told after Iâ??d paid for the item that it needed to be collected within 2 days. Contacted customer service to ask for an extension due to snow. Not at all helpful. Customer service is nonexistent.
