October 2023 by J Mitchell
Thank you to Ethan and all the staff at Ballymena and Coleraine shops for their patience and help while i chose a new phone. Thx for sourcing and configuring said device. Always friendly with good advice and excellent working knowledge. I have never left an O2 store without feeling I've achieved what I had hoped to, or on occasion, achieved even more than that.Thank you again, Jeremy M
September 2023 by Lucas O'kane
Worst customer service I?ve ever had issue still not resolved
August 2023 by Pablo McNeill
I bought some of my very first smartphones here. Always been a great store. Staff are always on hand to help, staff always friendly and helpful.
August 2023 by Debbie Crawford
This is the least helpful shop I have ever been in. The service is unbelievable poor and can do absolutely nothing for the customer. Would not recommend this shop to anyone
June 2023 by Colleen Coleman
Aiden told me to travel 60 miles to belfast to get a replacement Samsung phone within an hour. My issue isn't with Samsung I bought the phone through 02. Samsung belfast said they also don't offer that service and never have. The customer service in tower centre is shocking. Aiden needs to be retrained clearly. Couldn't wait to get me out of his store
June 2023 by Dominique Dinnen
Up graded my phone over another ago still waiting on my my buds and watch as part of my bundle .... When I ring them I told same lies over and over again ....
March 2023 by Martin
Ballymena shop was very helpful, The employee i dealt with was Conor. Thank you
January 2023 by Safety 1st forklift Training
Not very helpful and shouldn't help at all. Your better asking another provider
January 2023 by Dennis Cheevers
Abrupt And Horrible Customer Service, Was Told To Go To Uberfone ,When The Guy Had Agreed To Look At My Phone.
December 2022 by Angela McKeown
I attended 02 shop in Ballymena this morning at approximately 10.00am. I was met by a member of staff (unfortunately I didn't get his name.). I explained I couldn't get my phone to come on. Could someone help me. I was told there was no point it would need to be sent away to be fixed and that would cost over £100. So instead I would need a new one. I said I don't want a new one only want to know if they could get it on for me. Only to be told no one could help me a nd the best thing to do was buy a new one.He was very dismissive. Only interested in getting money out of customers. No personality. I got the impression he couldn't care less, it was I buy a phone or nothing else mattered. No customer skills at all.Avoid at all costs.
December 2022 by Brian Ford
Not very helpful and shouldn't help at all. Your better asking another provider
October 2022 by Maxine Martin
Great 02 store.James is so helpful.Make sure you get fully sorted and friendly about all your questions..get you the best deal and phone for your needs.
September 2022 by Jessica Courtney
Recently just purchased a phone and also took my autistic brother in today to upgrade and both times David has been absolutely amazing. Always go straight to him! He is a fountain of knowledge and makes the switch/buy soo effortless. Straight home and using new phone it?s that simple. Even stayed after his working hours. Honestly thee best 02 worker there is! Thank you!
May 2022 by weizenenator
Liverpool Dave is the best, had all sorts of trouble getting a broadband SIM card to work, Dave would t give up till he solved our problem. Highly recommended, thanks Dave.
April 2022 by Margaret M
Don't bother! 2 visits and promise of call back re renewal of contract - still waiting. Drove the 10 miles to The Junction O2 shop and was dealt in an efficient, professional manner. Wouldn't recommend Ballymena
