March 2024 by Rodney Kernohan
An established restaurant Ver. a reliable pizza delivery service? pick one?Milano has a good and long established reputation for making premium, quality pizza in Ballymena. I don?t normally order takeaway pizza as I?m usually underwhelmed by the quality of made-to-order, delivered pizza but with a recent recommendation I thought I?d try their restaurant this evening.I called by phone and ordered two large pizzas for delivery this evening where the restaurant?s waitress informed me that they were unable to take online card payments and required ?cash on delivery?. Already suspicious as most online delivery services take payment by debit card, I agreed to pay with cash upon delivery.The waitress took my order, told me the cost and stated my order would be delivered in 45 - 60 mins. After 110 minutes I called the restaurant to check the status of my order where I was casually informed that my order was just going into the oven now!!!I hung up and briefly considered my options, I called the restaurant back 30 seconds later to be told ?I had lost my appetite? due to the late delivery and requested for my order to be cancelled. The waitress then informed me that my order was now ?baked, boxed and on-route? !?!?Knowing the time it takes to bake an authentic, premium pizza, I wasn?t sure what to believe. I reconfirmed the definite cancellation of my order.Restaurants who offer a delivery service need to decide what type of customer service they can offer; a customer-focused, sit-in restaurant or a premium delivery service. If they have the experience, scope and staff to deliver both options, great? if not then hard decisions need to be considered.If I were sitting in Milano?s restaurant this evening and I waited 20 minutes to be told my order we being put into the oven then told by the same person 30 seconds later that my meal was on a tray and being prepared for serving, what would go through your mind? confusion, frustration, where is my food order, what value is my business to this restaurant and can they genuinely serve in-house as well as deliver?The night-time hospitality economy in Ballymena is on its knees, it?s time for established and reputable businesses like Milano to-step, re-consider and re-evaluate their business model and decide what customer facing services can they genuinely offer?
March 2024 by Ryan Campbell
Great food, great
March 2024 by Nichola Mitchell
Absolutely fantastic
March 2024 by Michael McDonald
Celebrated Mother's day here with family. It was very nice ?
March 2024 by Davyj81
Food was excellent as always great customer service and food was brought to our table
March 2024 by Shania Wallace
Amazing as always, so well priced, food amazing and staff always friendly and attentive ?
March 2024 by Alexandra DA2
The food was delicious and Chelsea was very friendly and helpful, one of the best waiters ever.Highly recomend!
March 2024 by pastelle art
Very good place it's me and my bestie's fav restaurant.
March 2024 by stuart mccartney
First class as alwaysVegetarian options: On the menu
February 2024 by Lisa Boyd
Staff always so friendly and food always lovely. Ideal for a spot off
February 2024 by Charlotte McLaughlin
Waitress was brilliant, very attentive and food was first
February 2024 by Patricia O'hara
I was in today 28th February 2pm, the waitress was fantastic her customer service was amazing, just a lovely lovely girl I?m just sorry I forgot to ask her nameDietary restrictions: I have nothing negative to say about this restaurant at all
February 2024 by Symeon Mike Chrysanthopoulos
What a gem, the food was lovely and the service fantastic.Reasonable prices for quality food and plenty to choose from the menu.
February 2024 by sebastian Piorkowski
good fish ???
January 2024 by Edna
May still be OK for pizza but was disappointed with pulled pork and lasagne. Portion size and how food was presented was poor. Definitely would no longer recommend it to anyone.
