December 2023 by Bryan
Very helpful sales assistants and a great range of winter coats.
November 2023 by john McIlroy
Was suit shopping in wallaces today Rodney was fantastic not pushing me on anything told him I didn't want a waistcoat he never mentioned it again delighted with my purchase actually enjoyed shopping for a change
November 2023 by Stephen Brown
Zero customer service, order not packaged properly and communications not replied to... spend your money elsewhere!
October 2023 by Nigel Shaw
Great store and staff. Recently bought suits for a wedding. Rodney was great to deal with. Nice atmosphere in store with even staff who weren't involved in my sale taking time for a smile and chat. Good choice in all departments. Footwear in particular impressive.
July 2023 by Jacquie McAlister
Great shop, the staff are so lovely, helpful and patient. Brillant place for men's suits, casual wear, shoes. The ladies department has gorgeous clothes for all occasions
February 2023 by RJ W
Outstanding customer service, this is why I buy local. There was an issue with a pair of trousers and they completely went out of there way to rectify the issue. I can?t thank you enough for this.
January 2023 by Aidan Carey
Great quality products at good prices
November 2022 by Paul G
Great mens clothes shop, not cheap but good quality
November 2022 by Roy McClean
Seemed. to be bargain day or a closing down sale today (3/11/22).
November 2022 by Keith McKay
Bought a suit a few months ago and was very pleased with the level of service I received. The assistant took the time to pick out a few suits based on the description of what I was looking for and even recommend the sizes I should be wearing.Unfortunately about 2½ months later the trousers started to come apart at a seem and then, a tear developed on the main fabric at the back pocket which I don't even use. I took them back, they sent them away to be reviewed, and within three days they rang to tell me there was a new pair waiting for me. Cannot ask for better service!
November 2022 by The Horsey Sisters
Poor customer service by Mrs Wallace herself!I bought a pair of size 7 school shoes for my daughter and was given a size 6 having been handed these by the assistant on the date of purchase.When this was picked up on by me at the start of the school term, I immediately contacted Wallace?s. I was told twice by Mrs Wallace that she didn?t believe me and that this ?could never happen?. The fact that it did happen seemingly not being enough proof for her.After being treated like a liar in the shop, Mrs Wallace eventually swapped the shoes for me. At no point would Mrs Wallace make eye contact with me and treated me like appallingly during our interaction.Really disappointed as the staff are normally lovely, Mrs Wallace could do with acquiring some customer service skills though.
November 2022 by Jackie Paskin
Had issues with delivery but Davina was very helpful and I eventually received items ordered. Excellent customer service. Would definitely recommend store to others.
November 2022 by Noel Clarke
Bought a pair of boots today at 16:00. I tried them on and they felt ok. Kids messing about so I thought I?d buy them and take them home and try them on with everyday socks.Bought the boots and paid. Headed home and put them on again. I decided they were too tight so I headed back to exchange or return them before 17:00 so less than an hour later.I bought a size 8 that were too tight. I tried a nine and there were very big.I asked for a refund to be told ?shop policy is no refunds on everything?I try to buy local where I can but let?s be honest this policy isn?t looking after the ?local? or any customer for that. I can buy the same boots with no quibble returns online.TRY BEFORE YOU BUY!!!Definitely will not grace the door of Wallace?s again.Outdated non customer orientated policies which is embarrassing for staff and customers.
November 2022 by Natasha Sillitoe
My special needs uncle Eddie and i had amazing service today in Wallaces. All staff are lovely and attentive but Eddie's new best friend is Leonard. Leonard could not do enough for Eddie. Eddie was so comfortable with Leonard he even tried on clothes we had picked (that is a huge deal). Leonard took his time with Eddie and made sure he had all he wanted, even opening up packaged items so that Eddie could see if that was the fit he wanted. Eddie hasn't stopped talking about Leonard since we left, he was made to feel like a Prince. I would like to thank leonard for being so patient and helpful with my uncle, keeping his clothes for him so he could finish his other shopping in the town and brought all the items to the car once we returned, i am very impressed with how we where treated today. We will be back for definite, Wallaces will have a life long customer from us.
November 2022 by Richard Gregg
I went in looking for a shirt and Rodney assisted me. Rodney's product knowledge was exceptional and he made the experience very easy.
