March 2024 by Flora Redmond
My partner and I bought a gold necklace for myself before Christmas last year. It cost over £500.00, it was a nice necklace and the lady who served us, I believe to be the wife of the owner seems very friendly and chatty. Last week my partner and I went back there, because the Sieko watch which I bought for my partner 3 years ago in the same jeweller shop had stop! There were two salesladies in the shop, the one who served us was the same one I bought my necklace from before Christmas. After checking my partner's watch, they decided to put a new battery in. While waiting, my partner and I tried to make a conversation with the two ladies, but the two ladies hardly spoke to us! Not friendly at all! I find this very rude and ignorant! What's wrong with these people?! They're only nice if they think they can get sales from the customers!!! And by the way, the watch had stopped working again! But we rather take it to the other jeweller shop than bringing it back to CALDWELLS jeweller! We won't be back!!! And I'll be telling my friends not to come near that jeweller shop! ever!
March 2024 by Tj MCKEOWN
Bought a seiko watch here about 3 years ago,it stopped working shortly after I purchased it, I had lost the receipt,they said it needed a battery so they replaced it,still not working and the back was put on wrong after they replaced the battery at a cost of 9 pounds,total discrace. Rude and unhelpful staff,stay clear.
December 2023 by Anne Mayes
Fantastic service, nothing is a bother, after care Fantastic also highly recommended ?
November 2023 by Karen Thomas
As a family we have bought many pieces of jewellery from Caldwell's over the years. I wanted a bespoke piece of jewellery designed using sentiment rings which didn't fit me anymore. Richard Caldwell and I came up with the design and he carried out every request I asked him for. There isn't another jewellers I would have considered taking my rings to. Thank you so much Richard. I'll never take my necklace off.
August 2023 by nina mcilwrath
Left an opal ring in to replace a diamond. Great service, friendly staff and quick turn around. Very happy with this service
November 2021 by Geoff Stewart
Fantastic shop repaired my gold chain while i waited staff were very helpfull, big thanks
November 2019 by Abbie Rock
It doesnt matter what i have up my sleeve Richard is always there to help and give it a shot. All my fine jewellery is from caldwells :)
November 2019 by Jonny Beers
Fantastic family owned jewellers. Service is second to none and nothing is too much hassle!
November 2019 by David Lennox
Excellent service, friendly and professional. Would definitely recommend!
November 2019 by Susan Gilliland
Richard is very patient and attentive. Highly recommended
November 2018 by David Heaton
Got safety chain added to silver broach. Small order worth only £20. When I collected it 2weeks later the chain had been clipped on to the flimsiest part of the broach using a small clip of the type I would describe as a belt clip. The same item is available on the internet for £4. A cheap job at a high cost. Would not recommend this jeweller to do anything. I will not be back
November 2018 by Dean Nelson
Rudest staff I've ever encountered, accused us of losing watch links that, upon finding them in the shop said we dropped them at front door. Knowing that we never had them I insisted upon reviewing security footage. Links were found on shop counter. Deceitful
November 2018 by Alison McGaughey
Really helpful staff and beautiful jewellery.
November 2017 by Darren Stevenson
Great jewellers. Very helpful and friendly staff.