August 2022 by Terry Moloney
Money gone in but they say been rejected so have to write in with all details - cannot do email!!! So old fashioned - needs updating as having to wait weeks to get reply
November 2020 by Anon ymous
Contatc number does not work and contacting them via letter is antiquated.They really should step up thier game if they want to provide these kind of financial services.It's really is bad.Read the other reviews as they also explain well why the post office is bad at customer service if you want to withdraw your funds early.
August 2020 by Still Phone
Rudest people I?ve ever spoken with. They lost my mothers death certificate and blamed the Post Office for being ?incompetent?. They didn?t care my mother had died. They didn?t care they lost her death certificate. I wonder if they?ll care when I close all my other accounts which I?m doing now... They?re just rude uncaring xxxx...
September 2019 by Phil Stone
Rudest people Iâ??ve ever spoken with. They lost my mothers death certificate and blamed the Post Office for being â??incompetentâ?. They didnâ??t care my mother had died. They didnâ??t care they lost her death certificate. I wonder if theyâ??ll care when I close all my other accounts which Iâ??m doing now... Theyâ??re just rude uncaring xxxx...
February 2019 by Dee Williams
If I could give it Zero I would . Tried to withdraw funds but instead of returning money they actioned a DD for the same amount from a current account. With no mandate or permission I think that's called theft! Customer services are "writing a letter" to the department concerned and there's no impetus for them to do anything it seems . Don't trust them poor service and may leave you penniless
December 2018 by CMW_65
Post Office Money deserves no star or minus stars but the minimum I can give is one star. One star is rated as 'terrible', to call their service terrible is to praise it. Their service is insultingly dire, they are either absolutely incompetent or deliberately obstructive.I have been attempting to close down an elderly relative's bank account to transfer her money elsewhere. I have an order from the Court of Protection that allows me to do this. They have ignored me for 4 months and forced me to take a complaint up with the Ombudsman.If you filled their offices with lobotomised chimpanzees you'd probably get a better service!
April 2018 by Mahmood Yousaf
Post Office Money's bank account is awful.
Their online banking is antiquated. If you want to make a bank transfer payment, for instance, they send you a security code in the post! And, of course, you never receive it. So to make a simple payment it takes you weeks and weeks!
Same with doing everything else: the simplest process that you can do online or on the telephone with any other bank, with Post Office Money you have to write a letter and, if you are lucky once in a blue moon, they may receive it and action your request.
There's no bank branches, so you have to use the Post Office's ailing branches. These are woefully understaffed and only one counter out of four or five is usually manned. So you have to queue up for an eternity each time.
Awful, awful, awful.
