December 2023 by Jonathan Isaac
Just called as have had difficulties for a week finding a pharmacy that stocks the 3 items from my prescription and the lady I spoke to just now was unbelievably helpful and has even offered to hold my items aside until later. Having spoken / visited roughly 10 pharmacies, i?m so relieved! Thank you
November 2023 by Boy Blue
Very helpful
July 2023 by Hayley Holt
No matter how early i put in for my medication i always end up missing days at a time. This is psychotropic medication and the withdrawal is extremely distressing. Do not trust them if you cannot go without. I have tried many times here and this is a consistently reoccurring problem.
January 2023 by JJ
Bad customer service
December 2022 by kristina evans
Poor service no one to pick up the phone they cut you off I have waited 10days for my perscription now they are on Christmas break
December 2022 by Alan Baish
Phone rarely gets answered. Shocking service
December 2022 by Susan Blackthorne
Good, but slow service.
September 2022 by Jane Jaxson
Bad customer service
August 2022 by Deborah Lancaster
This chemist is atrocious, bad customer service, they don?t care how long you wait, they are not polite and my drugs are NEVER ready even though I give at least 4 days notice. I told who served me today about how upset I was and she wasn?t even bothered. No apology just shrugged her shoulders . I feel very sorry for the residents that have to put up with this especially the elderly, I will not be coming back as going back to finedon chemist in which the staff are friendly the service is fantastic and you feel like a human being? this chemist in my opinion needs a total new lot of staff that can cope with their orders and decent service from people that care. If I hadn?t of sat down I would of stood for a good 20 minutes again. Good riddance.
August 2022 by Sandra Strong
IAM absolutely discussed that this pharmacy is closed on a Saturday. If I had known I would have picked up my prescription on Friday. It takes over a week to get your prescription to be ready. Time for a change I think.
July 2021 by Eve Williams
This has been my pharmacy for 7 years and never in my life have I been as frustrated with it as I have been recently.Prescriptions are NEVER on time - ever. You'll be on your last tablet and ask for a weeks notice for when you need a supply, yet they still aren't ready.They will stand in the back for ages after you've told them what you need and will just titivate about. As I write this, I've been stood at the counter waiting for some simple antibiotics for nearly 15 minutes, for another member of staff to ask if I'm being 'see'd too'. I can't see anybody actually getting my medication, just staff messing about.
July 2021 by Niki Holmes
Don't know what's gone so wrong down here, whole attitude of staff has completely changed, prescription can be almost ready & still you wait for 45 mins or more, the text message service doesn't always work, don't know what to say. Not much better than the doctors at times.
July 2021 by Melba Martin
After spending four hours in AandE, in agony, they gave me a prescription for antibiotics. My husband went to Well pharmacy. They refused to dispense it, by saying that there was not sufficient information is it didn't say capsules or tablets. In desperation I rang the surgery and was advised to try another pharmacy and, if no luck I would have to return to a and e. My husband gave another pharmacy a try and it was given immediately.immediately. This pharmacy has.caysed me a great deal of distress as I was in desperate need of treatment and not feeling well enough to return to Northampton general.
July 2021 by Robert Fraser
This pharmacy has recently started to fail it's Customers. This failure is catastrophic and even life threatening on occasion.There failure to get the right medication in on time and total lack of communication is a travesty.Even when you visit and ask for the one prescription the Dr just sent they completely ignore your request and then make you wait nearly an hour for the repeat prescription also on order.As someone whose sheilding this made a mockery of my efforts to protect myself.Now they are struggling to complete repeat prescriptions, 3 days ago my prescription should of been ready. Its Saturday morning and I've called ten time for the first six times for the phone to be cut off and the last four the phone has been disconnected.The pharmacy has very real and serious issues and who ever is managing it is simply failing.Not enough staff and it always appears from one month to the next a new Pharmacist is temping are adding to Irchesters misery.WELL pharmacy Sort yourselves out!
July 2021 by Neil Sabey
If I could give less than 1 star I would.I am asthmatic and booked up for a flu jab at least a month in advance, booked the morning off from work only to arrive for my appointment to be asked if I was under 65 and if so they had no flu-jab available. When I queried this I was told bluntly, unapologetically and repeatedly that I should have recieved a call. Well I didn't! The individual then tried to make out my wife had called and had been advised - which was untrue.It's not that I don't fully appreciate that medicines of this nature are in short supply and supply chain is erratic but to have had no call or communication, waste a mornings valuable annual leave and then recieve a poor attitude is unacceptable.I will look to avoid using Well Chemists for the foseable future and will certainly not recommend!
