January 2024 by Pete Northfield
OK as pet stores go you can get most things needed
December 2023 by Emma Widdowson
Always very friendly and helpful staff
December 2023 by Glen Barnes
Cramped unsuitable cages being sold. Over priced goods.
December 2023 by sam da costa
Really helpful, knowledgeable staff.
November 2023 by BAWBA- Gaming
Friendly, knowledgeable staff
November 2023 by Sarah jane Upton
I got some nice healthy fish after studying for a while so I'm pleased also use this for my dogs food very clean and tidy and friendly
November 2023 by Joe Parish
Very knowledgeable staff, friendly too.
October 2023 by dade20
Didn't have any of the items i required, offered to order it in but was needed same day
August 2023 by Catherine Dade
Called to check if they have two female rats which is what we wanted, asked them to keep them for us and they said no so I said I hope they will be there when we get there and checked what time they close. We jumped in the car and drove through arriving 10 minutes before they closed and they refused to assist us because they were closing soon.
August 2023 by Steven Paul
Very friendly and helpful staff.....sometimes you just need that face to face advice when buying items....
August 2023 by Kay K
Its good in here only thing that annoys me is you see something on their website and go to the store to get it and they dont have it in stock even though it is showing in stock
August 2023 by Rebecca Jayne Hawker
Staff are really knowledgeable and helpful. Good range of products.
August 2023 by NobleGGaming (NobleGGaming)
Always well stocked with friendly and helpful staff.
May 2023 by Patrick Speaight
Had an good discount. The staff was very helpful. Almost insisted on ' carring my purchases to the car. Excellent service. Large discounts are no.longer a matter of course. The staff are good and do provide good service.
April 2023 by Jess
The groom room girls are amazing and the majority of staff downstairs are always lovely. However, I came across one gentleman last week at the till, Saturday afternoon to be precise (tall guy, tattoos up his arms, potentially mid to late 30's) which has made me change my review from 5 to 1. I tried to purchase flee & worming treatment for both my dogs and the way I got treated and spoken to was appalling. He made me feel small and belittled me in front of a queue all because I didn't know the exact weight of my dogs. (Baring in mind the annual check ups / vaccinations are yearly and dogs weighings are on this date too, unless you have to take them to the vets for anything else, then the vets tend to weigh the dogs again at this point) Anyway, he was happy to sell me oral treatment (worming) but not the flee treatment, even though I knew a ball part figure of my dogs weights as I had the monthly prescription but cancelled it because I didn't need it monthly anymore. So i knew exactly which product and which weight range was needed, hence getting the right weight for the worming treatment, plus i keep a picture on my phone so i always remember which ones are needed. Im not annoyed with the fact he refused to sell me the flee treatment because i couldnt remember the PRECISE weight of my dogs, im annoyed with how he belittled me in front of a lot of customers. The way he spoke to me was disgusting and you need to have a word about his customer service skills. I won't be coming back for this treatment and i shall be going elsewhere for this in future.
