August 2025 by Jan Phillips
Love this shop but do not love the self service they now doing. .
July 2025 by lesley tyler
Matalan is huge shop, selling clothes, household, shoes for ladies men and children. Bedding is good quality. Staff not the best but can't get e9.
July 2025 by LittleVixen9
It's good the shop is still here. It had changed over the years as far as the check out is concerned, but not the shop. It had some food items in there which is always good
July 2025 by Sophie Rowell
Been in a handful of times over the past few months. Spent money each time we've went in and encountered rude staff and a rude security guard each time. If encouraging people to use the self service then ensure you have someone around or paying attention to help out. I got spoken to rudely regarding where I placed my items when using the self service, I dont shop here often so not aware of placements when trying to work out how to use the machine. The way the women spoke to me behind the till was not acceptable. The security guard muttered something under his breath after looking at my husband up and down and his broken leg as we entered the shop. Then on a previous occasion muttered to another staff member behind my back who ushered me to the self service that I used the self service and my son went to a till instead of self service as well, he was paying with cash and also wanted to do it with a person instead of a machine. Puts us off from shopping in here unfortunately.
July 2025 by Sab
I?m not someone who likes to write bad reviews but this one had to be done and not worth even 1 star. I came to return an online item to this branch yesterday and the store manager (Sinead) wrongly accused me of wearing the item washing it and trying to return it. The smell of the washing powder was from the clothes I was actually wearing but decided to accuse me and make me feel low and cheap in front of other staff members and customers. I can understand customers come inside the shop and lie for a refund but what upset me I was genuinely telling the truth.i could have easily lied and got a refund. The only time I had tried the item was in the Matalan fitting rooms and was big so I decided to purchase a smaller size, I returned the same item on Saturday 2 sizes bigger and had no issues, if I really wanted to wear and return a used item I would have been asking for a straight refund and not buying smaller sizes. This women literally accused me of removing the care label and sticking it back on the bottoms. This is the worst customer service I have experienced and the management really needs taking care of at this place. Service like this makes you think how much the branch is actually struggling. This was my first time shopping with matalan and definitely my last as she definitely has put me off shopping in other branches aswell. It?s not even about the money, I will happily put the items in a clothes bank. I have taken this up with HO and I wouldn?t recommend this branch to anyone
May 2025 by Md Nazmul Haque
Perhaps the most 'Don't Care' staff that I've ever met today. Specially the Store managers!! The junior staffs were cordials though.
They didn't even said sorry for what they were not able to provide me, only they suggested me to return the exchange product and pay more in the store for the same product price category .
Totally nonsense
March 2025 by Frances
Love this shop
March 2025 by sam Monday
Good affordable mens clothes, a good range .. probably good for everyone , but I didn't look .
March 2025 by Kyjaan
Some good collection
February 2025 by Linzi Binder
It's OK here, girls clothes don't have the best selection anymore.
February 2025 by Bogdanescu B
???????????
December 2024 by Matt
What can you say... its a shop.. going down the route of less staff.. 1 person running all the self automated tills, no manned tills so customer service isn't a priority, got to pay for car park ?
December 2024 by Claire Bland
Store was lovely & clean, a wide range of products & some really good Christmas decorations & gifts.
November 2024 by Gabor Kiss
Friendly and helpful staff, we will be regular customers.
October 2024 by Ellis Samson
Incredibly limited selection for men.
