January 2024 by charles kendall
Friendly helpful service
January 2024 by Donna Martin
Went to the Wellingborough store today, was served by Maurizio. We were welcomed into the store in a very friendly manner. We were looking to purchase an adjustable bed - we had looked at the Sleepmotion 200i online - so had an idea what we wanted.We were shown the 200i and the 100i (this being a more simplified model without lumbar support at a lower price).We decided on the Sleepmotion 100i, with a Tempar pillow, a Hyde & Sleep mattress with bed cover and mattress cover.We then added delivery, fitting and disposal.Store promotion discount and personal discount were added - very happy with the overall price - THANK YOU.We were dealt with in a polite and courteous manner and everything was explained fully to us - we could not have asked for a better service - WELL DONE.
December 2023 by Jon Newbold
Very pleased with Mario of Wellingborough made us feel welcome made us coffee went on the bed that gives you the right bed overall nice service
December 2023 by Dennis Murray
In September 2023 we spent £7,500 at dreams in Wellingborough. This is the 2nd purchase from there and we have spent over £10k in this store. The service at the point of sale was excellent. We paid for a specified day delivery and this coincided with building work. We rang the store to ask if we could move our date for delivery and we're told this wasn't possible as deliveries are planned. Accepting this, today I've received a call to say that one of our beds is delayed and the delivery date will have to change. Seems one rule for dreams one rule for the customer. No offer of a split delivery, no offer of a refund for my specified day charge. Good customer service kicks in when things go wrong. "Computer says no" doesn't foster good customer service. Disappointed and sadly will be the last time I spend money here based on the lack of care for something that wasn't our fault. . 17/11/23 update.... despite below, I've heard nothing. 23/11/23 still no contact. Poor indeed.
December 2023 by Kelechi Ndudi-Okoro
The Gentleman man who attended to me in store is a dream. He was patient, showed me lots of options, explained everything clearly to me and was polite all through. I wish I had remembered his name. When I was unsure, he let me go back and have another look, I love the service. Kelechi Ndudi-okoro
October 2023 by Melanie E
Very happy with the service we received. The store assistant was helpful and friendly without being pushy.
September 2023 by Sue Bishop
Absolutely excellent service from Mark!
August 2023 by R Harris
We enjoyed an excellent purchasing experience assisted by Joanne & the staff at the store, in helping us to choose the right products without any pressure. Highly recommended!
August 2023 by Sallyanne Gilbey
Absoloutly amazed by the help and support we recieved from Joe and Mark at Dreams, Wellingborough. Looking forward to our new bed next weekend. Never bought a nice comfy mattress before and so pleased with the service we recieved. Smooth running, friendly and professional... Thankyou both ?
August 2023 by giedre gagilaite
Very good service! Joanne was really helpful. Highly recommended!
August 2023 by sandra Caley
Ground floor, large spacious shop. Wheelchair accessible. Very friendly and helpful staff members. Highly recommended for bedding. Part of a shopping complex so has a large free parking with disabled and family bays.
May 2023 by Hannah Durowse
Really good customer service felt a little pressure to buy there and then but quality is really good and team very personable
April 2023 by Paul Spuffard
Basically, an enjoyable experience! So, having decided that it was time for a new mattress, I thought I'd pay a visit to Dreams, Wellingborough. This was partly because the Easter sales were still running, and partly because I wasn't sure what I actually wanted/needed. I've seen the adverts on tv for the Dreams 'Sleepmatch', and thought I'd give it a go. I was greeted by the staff on arrival, then attended to by Maurizio. After establishing that I didn't know what I needed, Maurizio began by explaining the process for the 'Sleepmatch' experience, then enquired if I'd like a drink before setting things in motion. Just as my testing was being completed, Maurizio re-appeared with my coffee, then went through the results with me, explaining them in detail. We then went on to look at the various options that the machine had suggested, with valuable insights from Maurizio about the advantages of each choice.There was no pressure, no rushing to get me to make a decision, just straightforward advice, and personal knowledge.Having made my decision, all the options relating to it were explained to me.All I have to do now is wait for delivery next week! Looking forward to it!!
April 2023 by Peter Cummins
Very straightforward, good price ,free delivery, very helpful and pleasant service. DREAMS has certainly changed and for the better
March 2023 by Jacqueline Vaughan
Staff went over and above to help find me the bed base I was looking for within the time frame I needed it (within a week).It arrived with lots of notice before. Base perfect, easy to put super king-size devan together, thank you ??
