September 2025 by Sarah Silsby
Great service. Everyone was very helpful.
August 2025 by T Michelle
Went today with my Daughter
To a new mattress. We were served by Gary, a bearded guy who was fantastic! He was very knowledgeable, friendly and helped us find her perfect mattress. All the staff there were really kind and friendly, we are very happy to recommend this shop. A+++++++ ?
August 2025 by Michelle Clarke
I initially gave a good review because the sales experience was brilliant ish. But things went seriously downhill on delivery. I purchased two pillows at £149.00 each and they weren?t delivered and were never going to be delivered. They claimed we took them with us at time of order,but we didn?t. As two very disabled people,one who is an OAP, we had no way of carrying them to the car. They refused to check their CCTV but our dashcam confirms we left the store empty handed.
When I phoned the store the lady was extremely unhelpful and passed me to an arrogant male colleague that also refused to help. We had already disposed of our old pillows.So we had two new mattresses and no pillows and the staff couldn?t give a toss.
I called head office who had a much better attitude and sorted it out.
Now going back to the store and collect what they owe and see what kind of attitude we get.
On arrival the male salesman said he couldn?t let me have the pillows until tomorrow. So I showed him the email authorisation from head office that was sent to confirm that I could collect them. The salesman obviously doesn?t believe head office communications so he called them to verify.
Initially they said it was okay but then they tried to say I owed them the discount amount that I had been given at the time of the original purchase. They finally accepted that full payment means full payment.
What a total waste of 45 minutes of my time with an arrogant staff member who wanted to prove his superiority. Sorry mate, didn?t work. All that has happened is you?ve ensured your firm has received another negative feedback. Well done,
Oh, they have CCTV cameras all over the store which he said don?t work, even though a notice behind the desk says otherwise. So, to protect yourself in future, make sure you covertly record everything. It?s not illegal so long as it is for your own use
Alternatively, you could buy from the Archers Sleepcentre who deliver nationwide for free, offer a better selection and cheaper prices.
Well done Wellingborough Dreams for being so disrespectful and unprofessional.
Sales. - generally good
Aftersales. - APPALLING
August 2025 by Mr K Banyard
very helpful sales assistant. Able to view a range of products before selecting our final purchases
August 2025 by Snowy
Way overpriced. Can get equally good products for a fraction of the price online.
July 2025 by James Cardy
Maurizio was very helpful with his customer service. We never felt pressurised in any way and were happy to go along with his suggestions. Looking forward to a good night's sleep. Thank you Wellingborough Dreams.
July 2025 by Nimmy Mathew
Gary was so helpful in choosing the beds at affordable price . I was determined not to choose grey for my master bedroom bed . We ordered a double bed and a king size bed . The double bed we choose was grey /slate colour but it was not available for immediate delivery. So Gary said one of the clearance double bed is available for immediate dispatch which was available only in one colour it dary grey . We said okay as this bed goes to guest room .and we already invited friends for house warming on 1 st week of August. The Color we choose for king size was light beige ( oatmeal as in website (Color displayed in showroom . But the Color came on delivery was very dark grey shade . When I checked it is a slate colour . I was so disappointed as we already bought paint and room decor based on the colour we choose . When I contacted the showroom , they couldn?t take it back as the bill showed slate headboard. I am so disappointed with the dark grey headboard. It looked so dark in my bedroom and now we have to change room decor . . I had no choice as our friends are at home for helping to assemble bed . Very disappointed with the purchase
July 2025 by Jackie Phillips
Very good service and very friendly staff.
July 2025 by Joy Porter
Mario was excellent and so helpful. We went in with an idea of what we wanted and after his professional expertise we left with a whole new bed which was completely different to what I thought we needed and we couldn?t be happier. Thank you Mario
June 2025 by Wendy Steele
I bought my previous bed and mattress from Wellingborough Dreams so I knew that I wanted, the same for my spare room. . The sales assistant was very helpful with out being pushy. He allowed me space to look around and try the mattresses while he made me a coffee. He was even able to look up my old online sales record to confirm what I needed.
June 2025 by Anthony Adamski
The customer service was excellent and Mauritsio was very helpful in all the questions we asked and it didn't take me long to decide that I would buy from Dreams
April 2025 by ellie white
Maurizo was a very pleasant and informative member of the team. He showed patience and wasn't pushy in any way. He helped us find the perfect bed! Thank you
March 2025 by Donna Constable
Dreams? It certainly was a dream!
Joseph and Mario were both excellent, very accommodating, friendly and professional.
They really helped us out of a difficult situation and we are so grateful. This is how shopping should be.
Can't recommend highly enough!
Five star service all the way!
Thank you and sweet dreams
February 2025 by Alison Warner
Staff were kind, helpful and courteous
February 2025 by jayne loasby
Very helpful
