August 2025 by Joshua Ferrigno
The star is for the designer? top man and even helped when we started having issues but unfortunately he could only do so much.
After 13 months of trying to get a kitchen finished we still have no resolve, repeated conversations with the support and warranty teams but unfortunately go unanswered or we get washed off with some rubbish that they will contact us. Our installation manager arguing that the installation is of standard and providing measurements that differ to our installation as well as providing 2 installers that couldn?t fit kitchens properly. 2nd guy couldn?t even cut out a hole for the hob the correct size even though there was a template and caused damage to our ceiling and walls.
Countless days without water and amenities with a promise of compensation but right now we?d rather have a completed kitchen.
WARNING NEVER BUY A KITCHEN FROM WIKES, or if you do make sure you use your own trusted installers. I?m sure they can get it right!
If you?re looking to check which I wish we would have done read some of the horror stories on social media.
August 2025 by MaxGaming
Great shop with friendly staff and lots of product choices
August 2025 by Mike Marriott Smith
Great quality own brand goods. Great place for the DIY enthusiast.
July 2025 by Chris Munday
Absolutely DO NOT buy a Wickes bathroom.
Wickes Rushden: Design issues from a supposedly experienced designer (including but not limited to a bath the wrong way around costing me money for extra plumbing, sending me TWO, yes two, waste kits at £125 each for a single bath, which were both incorrect anyway (the actual one I needed cost £35 and was supplied separately by my fitter)), countless damaged items, missing parts from an overly-priced shower screen, countless revisits (at an additional cost to me) for the fitters to keep coming back.
When I turned up at the store for a refund on the wastes, one was refunded but I was palmed off by saying they needed ?a code? to refund the other one and to come back. When I came back the manager couldn?t get the code so two wasted journeys? it?s a refund for an incorrect item!!!!! I have consumer rights!!!!
When I complained, they inappropriately sent my complaint directly to the person I complained about breaching the furniture and home improvement ombudsman FHIO rules on impartiality because apparently ?the complaints team don?t deal with complaints?.
The laugh is, three of four fitters I contacted refused to fit Wickes?s bathrooms. Stupidly, I didn?t see the light and cancel the bathroom. Lesson learned on listening to the professionals ? now all four of the fitters I contacted won?t fit a wickes bathroom, as the ones I used said it?s a complete joke and they?d never do another one again...
I havent listed all the issues by the way. If you?ve got this far and you?re still thinking about going ahead, more fool you!
Annoyingly, their customer services team think it?s appropriate to ignore emails! Two weeks I?ve been chasing for missing parts for my £550 shower screen and they?ve ignored all my emails.
Do yourself a favour, save pulling your hair out and don?t bother with wickes bathrooms. Wish I?d just chosen to bath in a puddle or a nearby river instead.
What an utter disgrace the Company and the whole process has been?!
June 2025 by A Geordie with a Camera and Walking Boots
Good product range and got the timber I required. It was fairly quiet when I visited but it can get very busy.
June 2025 by Darren
Friendly staff, store normally holds good stock levels.
May 2025 by Cliff Mckenzie
Excellent Quality and friendly service.
May 2025 by Mark Franklin
Staff avoid customers
April 2025 by jack dunkley
Turned up on Friday with 12 minutes left till they close and asked for a ton bag and was disinterested in helping me and told me that they are locked up and yet they close at 8 and it?s 7:48 would not recommend
April 2025 by Roxton Newton
Wickes would rather be like Bob the Builder
April 2025 by L C
Terrible customer service & delivery service. Ordered some fence panels a week prior to delivery date. On actual delivery date they phoned right at the end of the day and said they can't deliver. No reason given and can't even delivery the next day. Absolute useless. Because of last minute phone call there was no time to rearrange a delivery from somewhere else. Let my customer down. Lost time and money. I've used Wickes for many years. I'm never going to use them again after this.
February 2024 by sue gardener
Just wanted to say a massive thank you to Dom who was so helpful today,nothing was too much trouble,he helped me work out how many tiles I needed loaded up onto the trolley & then into my car..
January 2024 by ethan armour
they are rude to staff and management is awful definitely need a new one
December 2023 by BREN GROOM
We have been into the store a couple of times in the last few weeks and I have to say how polite and helpful the staff are. People are very quick to criticise but often praise is in short supply.
December 2023 by Mike Thornton
Great place for DIY
