May 2023 by Google user
Came in store today and saw the manager Alex about my holiday booking. She was so patient and helpful with me. Really reassuring. Great team, great atmosphere in store. Will be back in again soon!
April 2023 by Mr & Mrs Headland
We've now booked several holidays at the store instead of online. We always try to see Tina as we've always found her very helpful and knowledgeable. We've got two more holidays this year that she booked for us. Won't be booking online again.
April 2023 by Matt Butler
Great service, after being massively let down by Expedia, Jasmine really helped my partner and I rearrange our holiday to Rome. Patient and reassuring after having lost our confidence in package holidays, we have booked a great deal and can not wait to go later in the year. Thank you Jasmine and thank you TUI.
April 2023 by Roy Brawn
As always excellent service from and especially Ellie who dealt with our holiday booking so professionally and with lovely personality.
April 2023 by Louise Rowen
Came in store today and saw the manager Alex about my holiday booking. She was so patient and helpful with me. Really reassuring. Great team, great atmosphere in store. Will be back in again soon!
March 2023 by Adam G
Wanted to change my holiday dates, however as I booked online they could not change in store but still helped and phoned up for me. Lovely helpful girl will ensure I book with them in store next time instead of online. Thank you
March 2023 by Paul Forman
We always go and book are holidays with Tui, and Rushden lakes is the place we go, we went to book are next holiday and Ellie was fantastic and very welcoming and happy to help. And Aex the store manager is lovely always welcoming and nothing is ever to much trouble for the whole team at Tui Rushden lakes..
March 2023 by Linda Carr
staff are exceptionally knowledgeable and couldn't be more helpful. i was looking to book a big family group holiday and advised various locations. i then returned and booked. Thank you
March 2023 by Jay Jay
Came into the shop not really knowing what I was after but had a great conversation with a girl I think was called Karen and found the perfect holiday! I?m literally buzzing, can?t recommend highly enough!!
January 2023 by lorna mcdonald
Extremely helpful staff, have always booked with TUI as a brand. Most recent holiday booked with Alex at Rushden Lakes and she listened to our requirements and managed to find us the best family holiday at the best price, thank you!
January 2023 by Terry Bugby
First class service from all the staff, absolutely brilliant.
November 2022 by E T
I was looking to join some friends (a couple) on TUI cruise but wanted to upgrade my cabin to a balcony. As a solo traveller the TUI website doesn't allow you to do that, but Taryn (and Hayley) were fantastic help at this store and processed it all for me. (Btw, this was the third store i had to contact to try and get some help with this). Even though i changed a few bits after our initial meeting, Taryn assisted me with it all with a smile. She even went above and beyond the call of duty when she noticed something wrong with my friends' booking and called them directly to resolve it with them. Top notch service!
October 2022 by Mark Mcclennon
Very enjoyable as all ladies were most happy to help me out,sort out web sites that i needed 4 my passage.cannot fault their professionalism any way.
August 2022 by David Tripkovic
Ellie. The young lady who helped today at Rushden lakes .made our experience relaxed and friendly. She went above and to sort our booking .in a very polite manner. Would highly recommend tui .WELL DONE ELLIE.. THANK YOU XX
August 2022 by Gurwinder Sonia Braich
I wouldn't recommend them, on one occasion I went into branch gave them all the details I wanted for a holiday and was told they would call be back. Well they didn't not even an email so I went else where and booked my holiday.On the second occasion I phoned them and again gave them all the information for our holiday and was told that someone will call back but again no one did. So I defo won't be using them again.
