August 2025 by Matilda Lawrence
I had a really disappointing and upsetting experience at the Schuh store in Rushden Lakes. I visited with my 90-year-old grandmother, who has dementia, and although she kept repeating that she was a size 7, we were trying to handle the situation as calmly and respectfully as possible.
While we were being assisted, a staff member who I believe may be a manager named Kayleigh (the name was called out after the bell rang and she responded) walked over to a colleague (tall, brunette, with a beard) and said loudly and dismissively, ?Ugh, how many times is she going to ask, Jesus. This woman is really annoying me.?
Luckily, my grandmother didn?t hear, but I did, and it was incredibly upsetting. For a store that promotes itself as inclusive and customer-focused, this was extremely disappointing and hypocritical. There?s no excuse for mocking or speaking about customers, especially vulnerable ones, like that.
I?ll be shopping elsewhere from now on. That level of rudeness and lack of compassion is not acceptable.
June 2025 by Lino Davis
Awesome Service! Special thanks to Kitty who helped me to choose the right sandals. She was very patient and helpful. Thank you!
March 2025 by Frankie Marques
Great customer service. Qere very patient
August 2024 by Meghan Hardy
I rarely leave reviews but the customer service at Schu, Rushden Lakes is exceptional. From our point at entry (on a super busy Saturday), we were attended to almost immediately by a friendly staff member who measured all three of my children for school shoes. Another lovely staff member went on to supply us with no less than 5 different pairs for selection, and thoroughly checked the fit too. We left the store only to return about an hour later when a third member of staff processed the sale. Every single person was so incredibly friendly , welcoming and attentive. Customer service levels you?ll rarely find elsewhere? absolute breath of fresh air! Thank you!
July 2024 by Mike Garton
My wife and I were difficult today, changed our minds a few times. We had discount cards etc
To the manager of this branch?your staff are ridiculously good, the best retail customer service I have ever come across. Friendly, professional and engaging. Thank you we will be back (I never leave reviews)
July 2024 by Amberly Litchfield
Mollie was exceptional, kind and funny, patience and matched my energy every step of the sale. She gave options, alternatives and explained different brands and their sizing so I could get exactly what I wanted. Would definitely come back and seek her out for more.
May 2024 by Ricky
Exceptional service from Kayleigh - brilliant people skills and very patient.
February 2024 by Olga Kostiuchenko
Nice lad gave us a good additional discount
February 2024 by edward powell-smith
Got my future wife her wedding shoes from here. (For the evening) shall forever be a special place for me
February 2024 by david fozzies
Thanks Sophie for great service
January 2024 by Tatiana Vikol
Very tasty menu
November 2023 by angela ashpole
Really helpful staff...Purchased some Boots, 10 mins later decided i didnt like them, so back to store for refund.Given Refund straightaway
November 2023 by Carleen Reneé Francisco
Good place to shop for shoes. Competitive prices and discounts available.
October 2023 by Carla Fryer (Carlabump)
We went in last week for a browse and hubby bought some converse. Staff were friendly and helpful, store was lovely and clean and tidy.
October 2023 by Sophie B
Friendly helpful staff
