November 2023 by Michael Collins
Thank you staff at Rowlands,There was a mistake with my monthly prescriptions that when I arrived home to sort all out I noticed my pain killers were missing, the ladies were fantastic and sorted it all out for me to collect next day as it was to late to return.Many thanksMichael
October 2023 by Peter Howarth
Beware this pharmacy. I did not read the reviews and rarely write one but I felt I needed to in this case to warn people. This place is a disgrace. I have been here 3 months and had to use a pharmacy a few times. I thought they were just having a bad day, or very busy but today after waiting 30 minutes for a single item prescription I was abruptly told that they pharmacist had been busy with a patient. Like this is an acceptable explanation! If the pharmacist is busy then all they need to do is say there's a delay. Not difficult. These staff must have experienced customer service in manyenvironments, if they cannot be bothered to take make a bit of effort get a different job! I have moved away from this shower to a different pharmacy.would be ready because I had been waiting so long and h this morning
August 2023 by Marion Darnell
Helpful advice from pharmacy. Sometimes a queue but that's because they are busy!
June 2023 by Jon
Unhelpful, rude to my daughter. Always dismissive and after having to chase up the doctors surgery and phone 111 they were unable to fulfil a simple repeat prescription
December 2022 by Laura Lake
Slow, unhelpful and generally poor service unless your happy to wait 45 mins+ for a 5 minute job.
November 2022 by NeilSharon Underwood
Visited Rowlands on Friday afternoon and want to say a big thank you to the staff, as the meds that I had ordered only 3 days before, we?re ready to collect! Also, the staff that served myself and other customers, were welcoming, helpful and friendly.After seeing many negative reviews about the service provided, I just want people to know that they definitively do not reflect the service I received today.
November 2022 by uksglory
I went to this chemist yesterday to pick up my pre ordered (Patient Access) repeat prescription and when I got home realised it was the wrong prescription. When I returned the wrong prescription today I was apologised to and asked if I wanted to make a complaint to which I obviously refused. I would just like to say I have been using Parklands Surgery and collecting my repeat prescriptions monthly from Rowlands Pharmacy in Rushden since it opened on Wymington Road and I can honestly say this is the first time this has ever happened so all these negative reviews about this Chemists service etc I find very hard to believe. Apart from the odd wait now & then (which is surely expected) I personally cannot fault the staff Rowlands. We do not know see what goes on behind the scenes, perhaps the staff have been given extra duties etc etc.Keep up the good work Rowlands Pharmacy!
October 2022 by Nooreen Hassan Baig
First time visit today, I read the reviews yesterday and thought I only need one item, it?ll be fine regardless of the many negative things I read. I moved to the area almost 2 months ago, I needed cream for my sons eczema. My previous gp had given me enough for 2 months as they know it?s hard for me to get out for personal reasons. I went to collect the cream which I requested through nhs direct since my new gp needs to see my son before they issue it and It?s been difficult getting appointments with them. The pharmacist went on to shame me saying I had plenty of time to sort this out, and for some reason I have to pay for the cream. There was no need to embarrass me. He doesn?t know my life or what?s going on, why I?ve found it hard to get this done. Very disappointed. Will not be going again
September 2022 by Chris B
Slowest pharmacy ever always waiting around for them. Online pharmacy was so much quicker and better service and they were based in London.
September 2022 by Ana Rusnac
This is the 2 time this pharmacy given me the wrong amount of my medication(important medication).And what is worse is that they make me feel so anxious like I was the on who is lying.
June 2022 by Steve Sanderson
Slow and understaffed as usual and shuts 30 minutes before the gp not a lot of help if you have prescription after 6PM.
June 2022 by Kevin Holt
Terrible service failure to text when prescription available constantly engaged when phoning and if it does ring they then cut if off. Often long wait to be served at the shop.
May 2022 by Rick Harris
Worst and slowest place ever. So many times order not ready even after over a week of being sent into pharmacy.
May 2022 by Thomas Ince
nothing wrong with the quite friendly staff and helpful.there is no permanent pharmacist, they are all locums.. aren't ever here really and then the staff can't give out perscriptions, can't sell you anything not their fault.Oh avoid 1pm to 2pm as the locum pharmacist goes on lunch after he turns out an hour late..
February 2022 by Martin Bennett
This Pharmacy is nice and clean. they keep checking my information for insurance. The only thing is it?s very small so not a lot of space in the shop.
