January 2024 by Christine Bailey
Very helpful staff
January 2024 by Ryan Wraight
Went in for a quick pick up of dog food just before Christmas. A huge range of dry food for dogs and cats and all other pets. Fairly competitive pricing as well
December 2023 by Olivia Stanley
My daughter had an awful experience yesterday with Sue, the manager of the store. Her customer service skills consisted mainly of arguing with a quiet 16 year old, choosing a diseased fish for her and when my daughter asked if she could have a different one, she told her that it didn?t matter because they all look the same. Then followed us around shouting for us to stop shopping and go home because our fish will die from shock if we don?t go home immediately. I couldn?t say anything directly to her because my daughter was mortified and scared of what she might say, so just wanted to leave.PaH staff are usually friendly and knowledgeable, which is why I was so taken aback after this experience.Will not be buying our fish or dog supplies there again.
December 2023 by Dominika Bies
Great place to get essentials for my pets, always stocked up with everything we need
December 2023 by Richard Chamberlain
Good all round pet shop , have a good array of pet goods , some fish few small pets
November 2023 by Sarah Hoiles
Always able to find what we want. Good layout, plenty of choice. There was a long queue for the checkout, though, which was the only downside as staff seemed distracted, confused and unsettled by lack of back-up.
November 2023 by Kay K
Pretty decent, stock is a bit better than the one in wellingborough but they need to change up the toys for dogs they have been the same ones for at least the last 2 years
November 2023 by Wild Camping and Yomping
I had a terrible experience at The Groom Room (should be called The Doom Room). My dog came back very damp on his chest but I wasn?t too concerned. However, the next day my dog was in a lot of discomfort, so I naturally checked him over. I was horrified to find a huge raw patch on his chest which was now very infected and smelt terribly. I took my dog to the vet the same day. He confirmed he had been brushed way too hard, causing the damage to his skin which then became infected due to the area being left damp.I?ve never taken my dog back since this happened and I now use a groomer who knows what they?re doing and cares about animals.AVOID THE GRROM ROOM!
November 2023 by Mick Watts
The manager done nothing but follow me as i was dirty bit scraggy from work so I left without what I needed . Went gladwells where I was not followed and treated friendly purchased what I needed and extra
October 2023 by x.staceystewart_ (stacey)
Vets there are insensitive and ignorant. Only seem to care about money. Seemed like they had somewhere else to be. Receptionists aren?t any better.
October 2023 by Rosemary Eburne
Very good veterinary for my cats good service.
October 2023 by Karen Michelle Tyson
I had my beloved dog put to sleep and I have never experienced such hurt my poor dog was anxious and was suffering but the vet was just rushing to get the whole thing done more money grabbing than feelings I want to help others not experience the hurt and let down that we feel now
October 2023 by Clare Howe
All depends on who is working weather your experience is a good one or not.
September 2023 by Alison Scott
Sadly we our dog passed away at home and the lady's at pets at home were brilliant considering the situation
September 2023 by Sharon Acres
Duty manager was extremely rude and abusive. She had an attitude with us from the moment she was called to help us. Shouting at us in front of the other customers and refusing to sell us what we wanted because "we were not happy with her service". She carried on like this in front of our little girl who was really upset after. Absoloutely shocking behaviour, didn't expect that abuse when we went in. She should not be allowed near customers with an attitude like that!!
