November 2023 by Daniels Bogatu
The worst experience ever. The tables and chairs sticky and dirty. The hot chocolates and lattes were awful, not flavour. I will not recommend to anyone .The cakes were dry for the price we paid. ????
October 2023 by Dawn
This company has to the next one on the lisit of companies that will close, what a dump . Worn , dirty and staff who really don't care. Toilets were out of order , outside tables full of bird muck . The whole appreance of the place was we don't care ! . Scone afternoon tea arrived on a plastic butlins style tray , clearly frozen then warmed up as rock hard .coffee far too strong . Please people don't book it was awful and nothing French about it . I couldn't add photos but would of loved too
September 2023 by Dana Pocitari
Tasty cakes but the place is very dirty.Apart from this is quite expensive for what you get.
August 2023 by Wendy Dean
Had an afternoon tea voucher, so went in to use it today. The 2 girls serving did amazing as they were so short staffed. The food was nice and although they said there would be a wait, it didn't take too long. The place looks generally tired and needs revamping, but due to the lovely staff today, it was a good experience.
August 2023 by The Pugliest Gamer
Went in for afternoon tea. All outside and many inside tables were dirty. Chairs are old and worn. Tea itself was OK/average. Having been to several local places I found better.
July 2023 by HDX
This place became worse every time come in. Orribile furniture, dubious fridge efficiency, dirty spoons and full of dust expresso cup.
July 2023 by Ivesey003
Thinking a treat for afternoon tea, I have to say with was underwhelming and disappointing. The place was clean, tables cleared and toilets were also clean. The drinks (tea) were lovely, and given the cloudy and rainy day, were lovely and warming. So why the 3/5 rating. There was quite a wait at the front before even being acknowledged. Young staff saw me, but it wasn?t til the manager I assume, came to the front my order was taken. The teas came promptly and we were warned about a delay for the food of about 20mins, but it came within about 10. The sandwiches- the chicken ones were a tad dry, cucumber were just cucumber and the ham and mustard mayo saving the day. The scones were delicious, warm. But had to ask for more cream as unless you are only having a teaspoon of cream on each of the 4 scones one pot wouldn?t be enough. BUT at least asking for another came without additional cost. Cakes, seemed a bit old?. The profiterole was well, I?d say 4/10, the strawberry gateaux slice - probably a 6 and the chocolate one - didn?t taste very nice, rather bitter and just ?old?. The attention and service was lacking, didn?t seem to be much initiative or customer interaction. Almost that customers were an inconvenience. It would be good to have all the paperwork not stored front of house behind the til, just looked messy and you almost felt sorry that if this is where all the paperwork had to be done, poor managers. Overall, nothing to write home about. It was ok, but that?s about all.
July 2023 by Brendan Lebbon
On the 2nd they had a music and scone event and it was amazing good vibes, great time there and manager dale was polite, friendly and joined in on the fun which was great to see
July 2023 by House of Mystery
Thoroughly enjoyed working with Patisserie Valerie and the team at Rushden Lakes on todays fundraising event. Thank you for being such generous hosts, and catering to our needs! Cannot wait to work with Dale, Tasha, Toni, Ellie and Shanelle again! We are currently looking at booking more events in like it.
July 2023 by Jamie
Lovely experience here today Food and scone?s amazing and the service from Shanelle, Emily and Toni was exceptional. Great atmosphere and the toilets were spotless. Nice to see such a positive turn around at the best Pat Val Around.
July 2023 by Scott W
All tables filthy with food, had to clean it myself. Toilets with overflowing bins, dirty tissues all over the floor, no soap in dispenser to wash hands. Wrong sandwiches served, told it would be another 20 minutes. The food was inedible. £5.25 for what should have been a bacon on a brioche bun but they served sausage (see picture) Nearly £30 for 3 sandwiches and 3 coffee's I wouldn't mind paying this if it was clean and okay food. If it wasn't pay up front app table service I wouldn't have paid. I'm shocked how this company is still trading.
June 2023 by Christine Potter
Tables dirty. Unwiped. Floor filthy outside with litter and empty bottles. Inside very poor. Door to outside keeps jamming. Baguettes £5.95 each. Dry and minimal filling. Avoid if possible.
June 2023 by Ash OCP001
Went here for afternoon tea for two. It is in a lovely location and there's plenty of free parking. This is the best branch but we travelled for 1 hour to use a voucher here. It's very sad that the Birmingham Resorts World branch and Leicester High Cross Branch permanently closed a few years month ?. The toilets are clean and nice. We asked for a vegetarian option and this was catered for. They gave us our first drink despite kindly requesting that we would like it once we have the rest of it. The latte was replaced with reticence. This was unacceptable and a disappointment as the patrons of such establishments have high standards. The food was nice and the scones were simply delectable. We were given two drinks each when it used to be, to my best knowledge, unlimited. Obviously coffee beans are far more expensive so less drinks is more profitable. Two ladies were helpful and one was very miserable which detracts from the customer experience. Overall the views and afternoon tea for two was very nice but the service was poor. I've had better service from my local McDonalds. Overall l wouldn't recommend it but it's acceptable to visit if you really have to but there is a Greggs a few doors down. There is a decent selection of food and desserts but could be much better. This chain has gone downhill which is a great shame. Wake up and smell the coffee ??.
June 2023 by Lauren Taylor
Very upsetting experience for an afternoon tea with my sister for her birthday. We phoned beforehand and were told there would be plenty of space to accommodate us. But were told when we had arrived they couldn?t fit us in. The service from staff was very poor. We then were told we could have our afternoon tea if we waited another hour. When we came back after this wait we had to clean our own table which we noticed had sat dirty for a few hours. The toilets both had an out of order sign. The afternoon tea arrived with missing components. Overall the experience was disheartening and the service from staff really let this down.
June 2023 by Klaudia Nowacka
I?ve just been and I don?t think I?ve ever had a worse experience. I was given a dirty spoon - not just water stains but actual crumbs and fluff, I ordered a flat white but was given a watered down drink. After waiting nearly 20 minutes for my drink to get remade I politely asked to just be refunded and they ignored me and handed me a worse drink than before. I?d understand if they were busy but the whole place was nearly empty. The staff doesn?t acknowledge the customers, their machine is filthy and they seem to have absolutely no training, they don?t know how to tell the difference between the coffees.Just go somewhere else.
