January 2024 by Oliver Bambridge
Just tried to return a faulty pair of Adidas trainers that keep having the velcro come undone causing my 3 year old to fall over.Only worn twice and with proof of purchase.So called Assistant Manager by the name of Lee (wouldn?t give me his surname - said his payroll number of 353720 would suffice) acknowledged the fault but refused a refund just stating that they don?t refund for faulty velcro?!How is that correct?! How is that any type of customer service?
January 2024 by Nelle Stanton
Tidy if not sparse than years before ! Xmas lights were on sale 3weeks before Xmas and half price of the discount store ...I didn't go in for that but also discounted were many gift boxes of perfume and aftershave so we're £20 cheaper than superdrug a few shops down at the lakes Rushden. It's very busy even on a weekday now ...it's hard to find a place to park glad I went weeks before Xmas plus still bargains to be had!
January 2024 by Caroline
Came to buy some new makeup today - Went to the NARS counter and Louise was so helpful and attentive when it came to shade matching for foundation, really happy with my purchase, glad I?ve found a good go to foundation and really happy with the service! Will defo be coming again
January 2024 by Kady Buswell
In the sports direct area me and my friend bare in mind 16 she wanted to show me her football boots she got ,, there was 3-4 boy workers near the boots and 1 boy went to his mate ?why they coming here for ? we left but good store all around
December 2023 by Mia Lauren
I don?t usually complain about things but I was shopping for my grandmas Christmas present and I am very disappointed in one lady who works in the Lancôme section she had blonde hair mid 50?s with bright lipstick who approached me and asked me if I needed any help to which I said no I?m fine Thankyou as I was smelling the perfumes to try and get a match of what my grandma wears. She then stood there with her hands behind her back bent forward to make me feel more awkward this made me very anxious then I asked if the gold bottle of lancome is La vie est belle as it was on that shelf and she said no she made me feel very awkward and I feel she was very rude. Poor grandma won?t be getting her Christmas present.
December 2023 by Stuart Mason
everything fine with this store unless you have a return then absolutely appalling customer service........... probably shouldn't be surprised really considering ownership!!!!!
December 2023 by Gillian Bean
Customer service not too good. More interested in taking photos of other staff than talking to customers
December 2023 by Tracey Timson
Excellent customer service received from Iryna yesterday afternoon.Thank you for all your help and ensuring my shopping experience in the perfume area was an enjoyable one.
December 2023 by Tyler Hewstone
seen a lot of reviews complaining about perfume smells, however, I did not notice this in my experience. Items on offer are overpriced despite black Friday sale being in place. Flannels also is hilariously overpriced. Avoid!
December 2023 by Sally Redfern
Has nice stuff but is generally underwhelming.They have a ludicrous and overly officious collection for online orders, they could learn a thing or two from Next and M&S.
December 2023 by michael Johnston
Great store, well laid out, some of the top designers in store very good service a great place to visit in you have some time to spare time would highly recommend a visit.
December 2023 by Michelle Armstrong
Dreadful Delivery Service Customer Service don?t get back to you, twice at Christmas time they have lost a Parcel of myn and make you wait forever won?t be ordering again anymoreThe actual Shop act like it?s a separate Shop and won?t offer to help you when you ask them anything
December 2023 by Khaleesib
Actually no stars!!!!! I went to the House of Fraser in Rushden Lakes with my cousin who was visiting from another country and due to travel in two days (this happened on the 25th of November 2023). She purchased a pair of trainers and changed her mind immediately we got home as the soles looked badly made. We went back to the store not realising the store has a for lack of a better word ?extortionist refund policy where you can only get a store credit?. Why should people be forced to take a store credit and not get their money back when you offer money back online. Anyways this was not brought to our attention at the point of payment and will not have purchased if we knew. We went back the next day literally less than 24hours, we explained that she had changed her mind as the soles of the trainers looked like it was badly glued together and will not last. The sales assistant we spoke to first was rude and dismissive. We then spoke to the manager who was also rude and also said we were welcome to email the head office but they will say the decision is down to the store meaning she had the discretion to make the refund but WOULD NOT. The aim of any store to remain a going concern in 2023 is to try and help customers as best as they can. This instore refund policy of house of Fraser needs to be investigated and is very redundant. My cousin and I may be small but going forward we will never shop at house of Fraser again and will encourage everyone I meet not to shop there. With the overt racism, lack of empathy, power hungry and poor customer service we experienced from your rude staff, House of Fraser will soon be a thing of the past like other badly managed companies with terrible policies.
November 2023 by J
Be aware!! You cannot return items and get your money back!!!! Credit notes only.Think it?s a disgrace this is even allowed. I was never told before purchasing that they only issue credit notes as a ?refund?. I would not have bought a £60 pair of shoes (bought as a back up pair for a wedding, didn?t need them in the end) if I had known.It should be said to every single customer every time they go to a till before they go through with a purchase (something Office used to do). Simply telling me ?oh it?s been our policy for 4 years? is not good enough, I never go to this store and I don?t live local to it. I saw no signs highlighting this anywhere.What a way to keep a hold of your money. Interesting that if you order online you can get a refund back to your bank account?
November 2023 by Roy Webb
Overpriced, Xmas gifts totally overpriced, and the perfume range is also overpriced. Apart from that quite dull inside the shop, not my cuppa but others might like it.
