June 2026 by Denise Muca
Incompetent and the worse bank ,not a good bank guys nothing but stress and anxiety try to keep your money close your account for no reason zero rated
May 2025 by jamie mcshane
Strate up Worste bank it the world
January 2025 by Philip Mason
Having recently moved to the area I had to pop in to the branch to deal with my change in address & the two ladies that I dealt with (one lady was called Kirti but I?m sorry, I didn?t catch the other ladies name) could not have been more helpful. They were polite, professional and were so helpful.
I wish these members of staff could be mirrored in offer banks.
July 2024 by lynda farden
I have never known of a bank which is a real let down just ask for the simplest thing and they can't do it. Wouldn't recommend them to anyone.
June 2024 by E
It troubles me that I know more than the staff at this bank. I find most of the staff incompetent even in the simplest of requests. Please train your staff adequately.
March 2024 by Pradeep Nandan
Worst bank of the england, please don't open bank account and your money will be struck forever. Worst of the worst
March 2024 by Rachel Curnock
If you open an account virtually, they will not deal with issues online like other banks do. They will force you to go into branch and have very old processes.
February 2024 by Mohamed shahin Ahmed
Hi. I live in London but my account is close but I have money in my account they said I need to go to my local branch but I don?t have one they are all close. Is this Northampton branch is it open let me know please. People who work for them they don?t know anything. Thanks
February 2024 by Denise Horn
I have always found the staff in branch really helpful. I call in for change to pay certain groups I attend, never a problem. Last week I took a tumble and made my way to the bank. I was sat down, given a cuppa and settled before I went on my way. This is a busy branch but they have always been really helpful and take time to explain anything I need to know
January 2024 by Gintaras Linkus
Simply time stealers,casino players and spies-they never have five pound notes in cash machine (ATM).So not able to pay requested sum.While on withdrawal receipts in bank statement still writing yorkshire bank.That bank branch in Kettering was closed as soon as I withdrawn sum of 175£,welinghborough branch aswell was closed asap and they hiding under virgin money name.While their "virginity"not checked.
January 2023 by Sean Walters
Always pleasant and helpful.
December 2022 by Lynda Marshall
My mother?s account was moved to VM.Can?t get hold of anyone.Wasted a whole afternoon trying
October 2022 by Tony Thompson
Rubbish. Cannot get through to speak to anyone. Don't believe my call is important to you
September 2022 by V Frostwick
Went to the bank to request an overdraft for the business we have never used them for anything they were hard to get hold off extremely disrespectful and down right ignorant the customer service is disgusting never bank with these people if you are thinking of switching or opening an account do not do it they are pathetic oh and in 18 years of banking with them they have never once approached me for an account review or offer any services truly a pathetic organisation
November 2021 by Lauren
Unprofessional.
