August 2025 by Faye Griffiths
Rude staff, nothing ever ready or lost prescriptions. Close whenever it suits
August 2025 by Amy May
I?ve never felt compelled to write a review like this before, but the treatment my mother received at Wells Pharmacy in Brixworth was genuinely disgraceful and I believe people need to be warned.
My mum is undergoing breast cancer treatment and needed a prescription filled, a basic hormone medication that supports her recovery from cancer. She was initially told the pharmacy didn?t have it in stock, but that it could be ordered in. So she went away, spoke with her GP, and returned. Then they told her the name of the medication wasn?t written on the ?top line? of the prescription, so they wouldn?t fill it.
She went back to the GP and tried again. And again. And again. Also needing to go to her radiotherapy daily appointments and then having this stress to deal with. The receptionist at Saxon Spires Brixworth was also confused as to why they were being so unnecessarily difficult.
Over the course of five separate trips between the GP and the pharmacy, my mum, a woman already going through the emotional and physical toll of cancer, was met with constant dismissals, nitpicking, and refusals for very small reasons, without a clear answer. Eventually, she had no choice but to go to a different pharmacy, who had absolutely no issue filling the exact same prescription and ordered it in the same day.
What?s worse than the administrative runaround was the actual behaviour of the staff. Two women- one younger and seemingly new, the other older disgruntled lady with red hair and glasses, were rude, dismissive, and outright cruel. They laughed at my mother and made inappropriate remarks. The older lady said ?you deal with her? to the younger girl and both laughed and walked away, leaving a queue of people, and my mum, waiting.
On top of this- my mother was denied access to a prescribed gel for her radiotherapy-affected skin, simply because they refused to engage. The experience was very distressing as she was unable to have any gel or medication and had to skip many days due to these pharmacists behaviour. I don't understand why people need to be so cruel and enjoy this.
This is not just poor customer service, this is a total failure of duty of care. Pharmacies are part of the healthcare system, and this kind of treatment towards someone going through cancer is completely unacceptable.
After seeing that others have left similar reviews, the General Pharmaceutical Council (GPhC) should be made aware of these staff members. Patients, especially vulnerable ones, deserve to be treated with dignity, compassion, and basic human decency. What we experienced was the opposite.
I hope this serves as a warning to others- and that serious changes are made at this pharmacy.
August 2025 by Seàn Whelan
Avoid going here? a bunch of condescending and rude women who will gang up and literally laugh at you. Unprofessional and a joke of a place. Avoid avoid avoid?
June 2025 by Ebony
Poor experience.
One of the staff members is rather rude (the attitude of the staff has been mentioned in previous reviews).
Have had much better experiences at other pharmacies.
Can appreciate it is a difficult job but requiring medication is hardly a cheerful experience for patients and it would help to be greeted with a more supportive environment.
April 2025 by Samantha England
absolutely shocking.. just plain rude , liars lied about a prescription they said they didn't recive till Thurs clearly I was in tue and they had it a week , i rang enough pharmacy and they ordering it straight in.. i bet this chemist didn't even order it... I fort living in the village they would be good but absolutely shocking.... it was an eplepsy drug called buccolam for my epileptic child to stop seizures.. they just don't care.. keep away from this pharmacy your best to go somewhere else for prescriptions.. wants shutting down or new staff
April 2025 by Paul Humphreys
Really rude staff and slow service. I've never known a pharmacy take so long to get a prescription ready. One of the members of staff looks down at you every time you go in, clearly loving her job.
January 2025 by Shaz Busa
Very slow service,
When a acute prescription is done, you go to collect it,
They always say, no its not been sent!! Contact the gp.And you know it has,
You then contact the gp, who sent it two hours ago ( causing more work for the gp surgery staff) and the patient.
The patient/ customer then has two visits to the pharmacy and a phone call to make!!!!!!! ,( presription was sent)
Customer care.
Also struggle to get correct doses of medication correct.
I will be avoiding in future.
December 2024 by mark maddison
Too small for the size of our village. No stock supposed to text but don't.
August 2024 by G Denny (Sootysm8)
Always excellent service. Never any issues with my monthly prescription resupply. Well done to all staff....
June 2024 by Phoebe Carter
Rude, never have any medication and always waiting a long time for what they do have, never any sympathy for their patients who are reliant on the chemist
January 2024 by Sarah Evenden
Always a queue and not the fastest service
February 2023 by Jacob Underwood
Never answer phone calls, never have stock of basic items and prescriptions take forever where as I can get them delivered online next day. Try to support local but they must not want the business
January 2023 by Marny B
Well Pharmacy is an invaluable asset to Brixworth and the surrounding area. The pharmacist and all the colleagues are always ready with invaluable advice when consulted, in a warm, friendly and supportive atmosphere. Gratitude to them all. May this Pharmacy go from strength to strength in the heart of the village.
December 2022 by Marny Barton
Well Pharmacy is an invaluable asset to Brixworth and the surrounding area. The pharmacist and all the colleagues are always ready with invaluable advice when consulted, in a warm, friendly and supportive atmosphere. Gratitude to them all. May this Pharmacy go from strength to strength in the heart of the village.
December 2022 by H T
Always busy but helpful
