March 2024 by Cindy Hancock
Managed to get an eye test the next day which was good. However £350 for a pair of glasses is a joke, went to Asda and got the same px with variofocals and reacting lenses (including the latest ones which react in the car too) for £139
March 2024 by Lorraine Abbott
I would advise not to go for contact lenses with them. The delay in getting the lenses for trials takes a very long time compared to other opticians, and this is assuming they have even ordered them!!! I wanted it all sorted before a holiday I have booked. I started the process towards the beginning of Feb and still have not got my second pair to trial. Specsavers could either give you them on the day or, if ordered in, have them delivered to the store in a couple of day. Also getting through to them on the phone is horrendous ?
March 2024 by Airidas Gliaudys
They opening hours 9 am till 5:30 pm but I came after work with my son to pick up glasses it was 5:10 pm and they can't give me them because it's no stuff who can do check up so why then they working hours till 5:30pm they should close at 5 pm.I was very disappointed.apart this evening is not bad.
March 2024 by Lisa Welford
My partner had an eye test today and needed glasses, everything was done efficiently by the optician and Graham was absolutely awesome and helpful with helping her find some frames. Friendly and funny but also professional. Would definitely recommend!
March 2024 by Linda Addy
Efficient friendly service
December 2023 by Chris W
Professional teamFire alarm went off in the centre 14/12/23 when due my appointment 10.20am, came back 20 minutes later all back to normal and was seen promptlyThanks for all your helpHamza was fantastic the optometrist as were the rest of team2nd time I?ve used this vision express no complaints
October 2023 by Tracey West
The staff were very helpful and friendly
October 2023 by Chris Gorton
Had a very pleasant experience with Charlotte, explained everything to me ,would recommend you,
October 2023 by James Harvey
As always,very efficient team,explain everything to the customer.
October 2023 by Roger Warren
Great staff no waiting,thorough with eye examination and gave useful recommendations, just waiting for new reading glasses to arrive, I do a lot of crosswords, so will be invaluable,very happy.
September 2023 by Philip Wain
Refund still not paid. 09/08/2023. REFUND OFFER STILL NOT PAID. DO THEY MEAN ANYTHING THEY SAY. I wrote a previous review a few days ago and was basically happy but almost immediately I have had an eye infection from the new varifocals which has wiped me out for several days. The new glasses were filthy and covered in bacteria. I have had to wash them with anti bacterial soap as advised independently to settle my eye infection down. This is not good enough. The least you expect from new glasses is that they are clean. I have lost my days off due to your filthy ?. New ? glassesIn Vision Express reply to me they claim I am blaming the eye infection on the black spots of pen that are on the lenses and being very dismissive. It was in fact the whole pair of glasses that were dirty. I was able to scrape and wash off dried dirt on the frames which also have a small pin like dent. Really won?t ever go there again. Terrible service and response to me.still not given refund 19/9/23. Quality of glasses poor will never go there again.
August 2023 by Angie Reed
Excellent service as always. Izabella was very knowledgeable and extremely helpful in advising me on my new glasses after my eye test with my usual optician Mr.Tanna. Thank you.
August 2023 by hilary harilaou
Had routine eye test.lzabela was very helpful and explained everything taking her time to help me choose the right frames.Would definitely recommend her to family and friends.
August 2023 by Venetia Whitehead
Zee and Caroline looked after me and they were both amazing helping me choose a frame. So friendly, lovely ladies. Thankyou
July 2023 by Monica
Great customer service, I needed help choosing frames and the assistant was so helpful. I felt relaxed and was able to take my time to make my selection. Everything was explained clearly to me and I left feeling happy, despite needing to buy new glasses!
