The customer service could be nicer, but knowing that doesn’t matter to many of today’s consumers, they’ll never do better. As for me, there’s a competing shop just around the corner so who needs your poor service or apologies!
October 2023
Very good costumer service. Good knowledge of perfumes and smells. Got what I needed in a timely manner. Very good!
May 2023
Very helpful young lady in the shop. Helps that she is beautiful.
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.