March 2024 by Hayley Pacey
I recently visited to purchase some earrings as a Mother?s Day gift but sadly they had none left at the Northampton store but fortunately they had 1 pair left at the other store which Serena so kindly offered to deliver to my home so I had them in time. I was so impressed with their customer service, this gesture went above and beyond my expectations and along side the personalised engraving they offer on the plaques for the boxes it just makes the purchase even more special. The quality and choice of jewellery is beautiful and they made me feel so welcome. Thank you so much
March 2024 by Amy Elizabeth
We bought our wedding rings from Steffan's and my husband got my engagement ring here too, and the staff have always been so friendly and so helpful. They listened to exactly what we needed, made it really easy to book appointments, and keep everything safe and secure until you need to collect. We also got our wedding gifts here for our mothers, as they offered us a £100 gift card for a purchase over a certain amount, which was incredibly helpful! Will definitely shop here again!
March 2024 by Tony Williams
An absolute pleasure to visit Steffans and in particular Emma who have been fantastic in helping us choose our wedding rings. A wonderful experience every time we visit with first class service, value for money and customer experience. Nothing is ever too much trouble and made the whole process enjoyable and relaxed.
February 2024 by Jack Wilkinson
Purchased an engagement ring from Steffans. I had no idea what I was doing and they helped me massively, spent the time to teach me what I was looking for and then went above and beyond to ensure I got the perfect ring in time for the special day.Thank you so much for all your hard work Serena!100% would recommend!
February 2024 by Ben Smith
Fantastic experience as always, very helpful staff that will always go out of there way to help you, Serena served me today and was a great help, highly recommend ?
January 2024 by Louise Shelton
One of the best stores in Northampton. Treated so well no matter what your budget is. Lovely staff. Thank you
January 2024 by Val Griffiths
Had my ears pierced today by Lizzie. Made to feel extremely welcome, looked after and given very clear after care instructions and encouraged to return if I needed anything. Great choice of earrings. Offered refreshments, a really great experience.
January 2024 by Heidi Finch
I have a growing collection of Steff bracelets, they are great quality and the company has a great customer service, they go above and beyond. A special thank you to the team who resized my bracelet and to Tess for her first class service. I definitely recommend. .
January 2024 by Tom Clarke
I have purchased several watches from Steffans in the past, both with a suitable discount and a gift, and never had a problem with the service which was genuinely good.My recent interaction with them this time round has been extremely poor and very disappointing ? they were unresponsive to emails and calls from the start, they failed to make contact or respond when promised while negotiating and once we had agreed terms (I have their quote in writing on an email) they tried to put the price up at the last minute.The gentleman I was dealing with tried to tell me they hadn?t come back to me as they didn?t want to conclude the deal ? then have the decency to inform me of that fact! Equally do not commit and agree to the arrangement via a confirmation email if you will not be keeping your word.A very poor way to treat a repeat customer and to conduct business in general, you should honour the pricing you commit to in writing and communicate much better ? surprisingly most of the bad service experienced came from a director!Unsurprisingly 20% of all reviews on Trust Pilot are 1* and I am certainly not the only one to have this same issue.I would avoid and use C.W Sellors, I got a better deal in the end and a much more professional service.*Update since below reply from Steffans - the deal we eventually agreed upon, that your director slyly tried to up the price on at the last minute, involved paying IN FULL for the watch - as per your quote. It did not involve finance, so your reply makes very little sense nor do the fake sentiment or words of apology. If you want to be polite and nice towards your customers I would suggest trying it at point of sale!
January 2024 by Gary Hunt
Serena was most helpful and extremely professional, great experience.
January 2024 by Perer Jackson
Serena could not have made us more welcome , looking for a Christmas gift and nothing was to much trouble. Very knowledgeable and friendly ,A true credit to the store !! Thank you
December 2023 by Hilary Eales
Was nervous about buying online, rang Northampton store, spoke to Wes.....courteous, helpful, friendly, tell his wife, please ?
December 2023 by DJmiserableCunt
Staff were helpful, friendly (but not in your face, over friendly!) and also patient as I took a while deciding what jewelry I wanted! I was also offered a cup of coffee ? ?
December 2023 by Jane Widdowson
Shopping at Steffans Jewellers still remains a pleasant experience . Mkt Harborough as recently appointed a new manager Tracey who as totally slotted in with what comes over as the store ethics. First and foremost making your purchase a pleasant time ,resulting in recently purchased to further the correct purchase for you.
October 2023 by Ashleigh Rilings
Best experience I have ever had at Steffans best customer service from Serena. Already booked in for my next appointment in 2 weeks. Thank so much to Serena for letting us know about their new permanent jewellery service. Best experience by far 100% recommend to go.
