December 2023 by Darren Wright
Visited smyths toys for a car seat upgrade, spoke to a very knowledgeable lady called Viv who was extremely helpful!!She allowed us to choose a car seat for our son and when he sat in it she was able to strap him in safely and give us the guidance on doing this too!Viv checked the car seat would be suitable for all the cars which we wish to use it in.There wasn't a moment where we felt pushed into a sale but you could feel the safety of the child was paramount!!For any parents out there I highly recommend a visit to smyths to check your car seat standards as I thought my son was safe in a 3 point harness until the age of 4, this is not actually true.Please go and see viv for advice.Thank you for a pleasurable experience!!
December 2023 by Rachel Firman
The female manager has no regards for customer she rammed the step ladder at me shouting excuse me once she had almost knocked me over while I was picking which item off a shelf when there was no one stood behind me, begrundley I moved back. I then stepped forward and was about to grab the item I had chose and there she is again with another step ladder ramming it at me. I then came back to the Isle because why does someone need two ladders...... Well she didn't she was straightening some of the toys trying to act busy. Got a feeling someone doesn't like or want customers won't bother again will use amazon so I won't get the risk of being run down by rude managers.
December 2023 by A A
The manager with red hair was very rude while I tried to get the refund for my item,he was literally laughing at me and he damaged my box,I would avoid this place if I was you,I also filed for charge back with my bank
October 2023 by clive Gifford
Yesterday at 11 a.m. i bought a PlayStation game for my son. I went home and took it off the plastic wrapper placed it in the console to surprise my son who then told me 'I already have that one". I then go to Smyths Toysone hour later to have it changed for another one. The manager says it cannot be done in a very rude and inflexible manner.Take it from me. Buy your stuff from Amazon. Exchanges are not questioned and people are not rude. Make this place collapse like toys r us.
September 2023 by Roger Smith
The staff are extremely helpful and friendly. Alisha was particularly good and helped me find exactly what I was looking for. Great service
August 2023 by Jon Faulkner
Love it here. So much more spacious than other Smyth's stores. Friendly staff and always a bargain to be had
August 2023 by Greg Walters (MisterDerp1975)
Very nice store, lots of items and choice. Good gaming section
July 2023 by geoff bradshaw
Low prices for some items. Every kids dream shop, including adult kids after Lego
June 2023 by Damon Seymour
Had a car seat for less than a year and having problems with its safety. Went to store and spoke to Stacie and I was so happy with her knowledge and the service. There is nothing more scary than having a car seat not fit for purpose so I am now reassured with the replacement. Thank you so much.
June 2023 by Virmantas Rapalis
Kids always happy to visit the store and always finding something to buy. Good prices, nice staff.
April 2023 by Aravind S
Went to buy a birthday gift for my daughter's friend. Can't resist buying few toys for my kid as well. It took me to my childhood days. You will love it.
February 2023 by Waseem Ashraf
I like it but it doesn?t have the toys my nephew likes so much
December 2022 by rebecca gaughran
A great toy store with a large variety of choice and awesome Staff. I would like to say a particular thanks to Eddie, Jay and Anne and members of the team who have helped assist the elves in making my 2 little ones xmas wishes come true. And completing not 1, but 2 full sets of Encanto was worth all the trips and calls and thank you for all the help and assistance. The look of jealousy when one opened a set turned to the look of pure joy when they realised they had one each.You really are superstars and have gone above and beyond so as a parent thank you.And for anyone needing Toys, Bikes, or even anything child related... this is your place..Now what are the chances of turning part of Wren into a soft play Creche?????Hope you all had a Merry Xmas and all the best in 2023 and enjoyed the break... Well Deserved. ????????
December 2022 by Bib Janjua
Very bad customer service at Northampton store Sean was really rude to us please avoid this company the cot we bought was not safe for child due to strong smell of paint.
December 2022 by Sm P-B
Staff are always amazing will go out of way to help and are friendly .. the only issue with Smyths is we still compare to toys are us of old and the diff is tactile ... So Smyths are huge walls of things all neat no touchy touchy .. kids are touchy touchy and TRU used to have a balance between not loosing (well maybe not given they went bust lol) to having most things with display models while keeping a big stock supply .. I rem taking them into tru to get bikes toys dolls computers .. and we had lots of hands on places to try before you buy .. the outdoor toys were built to see not just a catalog and we spent 1000s on impulse purchases over the years because we could touchy touchy and kids nagged !!! We had so many swing sets !! But obv we have no alternative big toy stores now so we use Smyths and it's fine we go in get what we want and leave .. we save money as no impulse as no one demonstrating toys or things to try so from a parents point of view great but from a kids it's a tad naff
