January 2024 by Chris Stevens
The only post office I will use, the staff are always friendly and helpful and they have a good range of greeting cards, stationery and a small fridge where you can find essentials. There is also selection of sweets etc and miscellaneous items behind the counter. It's also handy that you can have parcels delivered here. Highly recommend.
October 2023 by Zsolt Szabó
If you come in time don't expect any service if they are in the middle of something...
August 2023 by John Knowles
Very good
August 2023 by jane hau
I would give nil star if there was an option.This is the first time I have dealt with this branch. Travelling home to West Sussex from visiting family and friends in Glasgow.I wanted to deposit some money into my bank account. A mixture of notes with a few Scottish notes ( which I have never had a problem at Post offices and Banks down south ) I was scrutinise, accused and left embarrassed of money laundering for depositing large amount of ? foreign notes ? £250 worth into my own personal account that I had to explained why and how I came about with ? Scottish notes ?. I explained I was in Glasgow visiting, had to withdraw cash in Glasgow from account, would like to deposit the surplus. Absolutely appalling service from the lady, she was very unprofessional, abrupt and extremely rude. Never have had this kind of treatment before having lived down south for over 25yrs. I shall be putting in a formal complaint to the post office.
June 2023 by Nick Spasov
Customer service 0. This post office refused to take prepaid 1st class post and advised me to go to royal mail. Just called royal mail and they have confirmed that they's no reason for the post office worker to refuse this mail. This is not the first time of having bad experience with this post office. Next step is making a complaint officially.
April 2023 by L M
Appauling service. Decide to close early whenever they want, despite other post offices being able to stay open longer. Yes, even on Bank Holiday weekend. Fake technical problems when they cant be bothered to take any more parcels. Sweet voiced lady is actually very abrupt and rude. I would avoid and go to Brixworth (who are lovely and deal with all the customers Whitehills have pee'd off). You have a bad reputation in Northampton, it wont surprise me if you go down hill and end up having to close. Avoid
February 2023 by Marcin Szewczyk
Rude and not helpful people. Very long waiting time. I drop my parcel at 3oclock ant they said can't accept because is to big and they don't have enough space.
January 2023 by mark white
Cannot believe these people ..... extremely rude and unhelpful..got there at 1735 hrs ( closes at 1800) to post a parcel.. was told to come back tomorrow... total lack of politeness...unwillingness to help. Is this any way to run a business to serve the community??? Will never use this place again.# useless !!!!
December 2022 by Asia Sawicka
Terrible service the woman at the counter is rude and unhelpful? has an attitude like she is doing you a favour by serving you .. and it happened every time we went there..decide not to use this post office ever again.. after yesterday..went to a different one today and they were very helpful? POST OFFICE you really should give this person customer training.. if I could I would give it now stars..
December 2022 by Gabor Szucs
Very "helpful" and " customer focused" staff.I went pick up a percel with my 3 years old daughter, arived 14:01, one of the staff told to us come back at 3pm we are closed now. I ask please just 10 second and i can pick.up my parcel. Answer: NO. Thank you for your help. Please awoid this place , rude staff.
December 2022 by Helmut Kirchmeier
Clearly no intention to help customers.
December 2022 by H W
Friendly counter service, long queue but managed efficiently. NO PASSPORT APPLICATION FORMS AVAILABLE HERE. Why not?? Totally bonkers you can get a setting up a new business form but not a passport application form. Only available from the main post office on St Giles, which also has a photo machine inside.
October 2022 by arbi aloui
This is the first time I have dealt with this branch. I was totally annoyed with the staff who work there. They are not helpful, they try to shirk their responsibilities and are unprofessional. If you like rude, unhelpful service? Then this is the place for you.It really is a terrible place and I think Royal Mail should really go bankrupt with this branch behavior.
October 2022 by Sal Andy
Very rude , unhelpful , unprofessional , the employees there are very rude and unpleasant , they are totally unprofessional even they do not know how to deal in good manner with customer , a post office to avoid , by mistake I got there for an emergency post service and will be the last time , a place to avoid completely
August 2022 by Sara K
Woman working on the post office counter is exceptionally rude and unpleasant.
