August 2025 by Lars
great selection of shoes, very good for formal
April 2025 by Lena Lepai
With no luck in another Office shop ( with no intention to help), I traveled to Northampton hoping for better luck. There wasn't what I needed in this shop either but fortunately there was Mathias, who without any fuss sorted everything out in no time and my daughter' s shoes are coming tomorrow. Definitely will be coming back even if it means to travel extra miles
Thank you Mathias
June 2024 by Stanislawa Dominska
Extremally disappointed with the service received yesterday afternoon from the OFFICE store in Grosvenor Centre.
Very poor management. Bad customer service.
I would advise all staff from this store to visit Puntland or Primark to learn from them how to treat your customer so they can feel valuable and happy!
Your shop which sell expensive brands footwear you should be an expert in great service to make your customer happy to return and buy more.
You sell best footwear brands but the customer service is extremally low. I would not go back to this store ever again!
I picked 3 pair of shoes in the store and wanted to pay for all of them. I had one pair which costed me £75 to return which was purchased just over 14 days ago. Nothing wrong with the return one just change mind and decided to go for something else.
The lady refused to accept the return since was over 14 days. I thought that there is 28 days return policy this is why I did not show earlier. I wanted to buy 3 pairs of new shoes and return one pair. The store will s make a profit but they decided that they cannot accept return so in this case I had to leave the store and I did not purchase the new ones.
January 2024 by Chloe Gamble
Holly served me when I was trying to find shoes for my boyfriend. She gave such good advice and ended up buying a pair, she was great highly recommend
November 2023 by Louise Murray
I went to this store been many times before purchasing boots the staff are rubbish they don?t want you to buy anything won?t be returning
July 2023 by Leon
Not very friendly adequate service
June 2023 by Polly Ploy
Very disappointed! I went to the store many times and wanted to buy 3 different shoes. The staff always said that they were out of stock, and only available online WITHOUT checking in their stockroom. Bad customer service!
May 2023 by Nidhin Antony
Good footwear collection. The price is ok.
January 2023 by O Oarecare
Good prices
April 2022 by Lexie
Staff always around to help, good sale prices too!
March 2022 by Stefania Arustei
It s not one of my favourites. I think the prices are a bit too high and there aren t too many options to choose from.
July 2021 by Matt Drutel
Terrible customer service. Staff extremely rude (even the main manager.) I wanted to get some shoes swapped out because they have been damaged (bare in mind that they are less than a year old and had warranty from the shoe company) and the main manager just told me that they are worn and she refuses to swap them out then I explained further and she just gave me the biggest attitude you could ever think of. So rude, never going back there again. Please don?t ever buy shoes from here because if you have a problem with the shoes they won?t service you as expected.
July 2021 by Elaine Cooper
Picked up click and collect staff very pleasant and helped with my questions re Birkenstocks
July 2021 by Donna Kenworthy
Really helpful and friendly staff who will go that extra mile ?
August 2018 by Linda Burridge
Little bit expensive for just a pair of ordinary shoes.
