August 2025 by Elaine Tomkins
This is generally a good place to shop. It is well stocked and the staff are polite. There has been a great improvement in the time waiting to pick up my prescription. Hardly ever have to queue now. My only complaint is that they have started playing loud music WHY! I asked a member of staff if it could be turned down and she said they tried, but they couldn?t find the volume control. My partner wears a hearing aid and it is impossible to hold a conversation in the shop. Indeed, I can hardly hear myself think so I certainly don?t want to stay around and browse.
July 2025 by Agnes Kobryn
Staff is not trained properly, one member says one thing other otherwise etc. First was told I could get the replacement new card in store but later I was told no I couldn?t. Staff was not sure. I lost my boots cards, logged in to the account but to link it you need to have full card number , store staff was not able to help on how to link it or retrieve the number even by directing. I was told to call the helpline at the till. I did and still on the phone not much done. I was transferred and finally at the end someone who was actually with knowledge and some sense of brain was able to sort it out and help. The shop member told me I was not the only customer there and were busy to help. including to take off the security tags. Plus I was told I never asked for it, well I did.
April 2025 by Mark Lawton
Ridiculously show prescription counter, not sure why they don't get more staff helping when it gets busy
April 2025 by Carol Rowntree
Called in this morning to collect a prescription and was served by a lovely lady called Amelia who was so helpful and checked i was OK and if I needed anything else...super start to my day. Thank you Amelia.
February 2025 by Steven Compton
The customer service has gone downhill since several staff have left. Wait times at the pharmacy have increased and you are either ignored or forgotten about unless they can see you at the counter. You are very lucky if they answer the phone.
February 2025 by Me Art
Horrible customer service. All these girls have been very rude, not even trying to help us. They talked to us like we were from another planet. ? I bought an expensive perfume for over £120, which was advertised online as coming with free samples, but when I asked about it, she said no and left .
We also had a free coupon, and when I asked one of them for help, she didn?t even look at the coupon or try to assist. She just said, 'You need to redeem it online,' and walked away.I went to Boots in the town centre, and they helped me straight away.
February 2025 by Krisztina Nagy
I like this Boots, often come here and buy many things from vitamins to hairbrushes.
They didn?t have tick tweezers the other day, never mind, I won?t reduce their score for it, as at least the pharmacist was helpful and suggested I go to a pet store.
December 2024 by Diana K
Horrible customer service during our recent visit. We were served by Chloe S. while purchasing an expensive perfume but did not feel welcomed at all. The store had run out of paper testers, making it difficult to try the perfumes. Staff were unaware of current promotions, and we weren?t offered the free cosmetic bag advertised prominently in-store. This was misleading, especially since no bags were available. Overall, a disappointing and frustrating experience.
December 2024 by Katy Tong
The last two visits to this pharmacy the staff have been very rude, ignoring you at the counter, I understand people can be busy but they don?t even acknowledge you are there. People blame online shopping for the fall of the high street, the truth is it?s poor customer service! O won?t be returning to this pharmacy.
December 2024 by clo mori
I went to the pharmacy earlier this week and was served by a lovely young blonde girl who I could tell was still training. A great addition to the pharmacy! She was very understanding of my needs and questions and explained everything so well, thankyou!
October 2024 by Raj Patel
This place is wasting time , I was on the phone for more than 45 minutes as I wanted to know if they had the injection I wanted and no body answer my call as I am disabled I can?t go to the store, this is very frustrating if they can?t give good customer care they should close the store
September 2024 by Jason Scott
Came to boots pharmacy last week to ask some advice at the counter. I was greeted by sophie who went above and beyond to help me she was fast and efficient but had some great medical advice which led to me purchasing a product that has really helped whilst providing service with a smile, a real asset to your team
August 2024 by Margaret Bonner
Was in the store and as there was no bus services nearby I decided to cal a taxi to get into the city. As I was only on holidays in the area I did not know of any taxi numbers. I asked a lovely lady at the counter who gave me two contact numbers. Staff like this are rare and hard to find but she made my visit pleasant.
August 2024 by Kalsuma Khatun
The staff are very helpful. Thank you for that. The boots aqueous cream B.P is amazing. It does exactly what it claims.
August 2024 by Ross Gibson
V poor customer service
