September 2025 by Mike Dutton
Simon was brilliant. Not pushy at all but his knowledge and help allowed me to pick up exactly what I wanted in the end which I wouldn't have done without his help
September 2025 by Rosa Zangaro
The staff is very friendly and helpful ready to explain the different types of beds available and mattresses. Very knowledgeable and kind. Shop is as always welcoming, tidy and clean.
Will go there again.
September 2025 by lindsay cox
Very good service.
Salesperson was extremely helpful and knowledgeable. All went very smoothly
September 2025 by Karim Govani
Excellent customer service from start to the delivery team!
August 2025 by Sharon Chater
BED ORDER IS AN ABSOLUTE ONGOING FARCE....
My bed order has been an absolute ONGOING
FARCE from start to finish!! I ordered my bed from the Northampton store on 21st June 2025, I ordered a Sealy Divan with two drawers and matching headboard. This order took until 14th July to be delivered, some three weeks. When it arrived upon removing the packaging one of the sides of the divan with the drawers was badly damaged with wood protruding through the liner. I telephoned Bensons straightaway and was told it would be replaced and told to use the bed until then. I did point out that I could not use the bed with the protruding wood as it would damage my mattress and so I would be without a bed until a replacement came. I was given another date of 5th August, another 3 weeks later, however the day before, I received an email telling me the date had been moved to 13th August. I then rang Bensons, pointing out that I had waited 6 weeks to date for my bed, Bensons then tried to tell me they had left answer-machine messages telling me the delivery was postponed - which they certainly DID NOT. This was due to them not including the correct telephone number on my order, a fact I tried to put right three times with their Customer Service and Branch Manager, Lewis.
I again received an email saying my faulty bed was being collected/replaced on 19th August, i telephoned Bensons straightaway and was told it would not be delivered as promised on 13th August and that 19th August was my new date!!! I then asked them why they had again postponed the day before my delivery and was given more deluded statements of how they had been leaving messages on my answer-machine, which again, they most certainly HAD NOT!!!
I then told them to collect the whole divan and headboard and to refund my money, to which it was stated I would lose my delivery charge, which I will most certainly not. I have told them I want a FULL refund on my money as they have failed to DELIVER goods in a satisfactory condition and therefore I will not allow them to keep the delivery charge!! I have spoken to my bank whom will chase for me should the refund not be paid in full.....
I am a disabled lady in a powerchair, currently sleeping on my settee, where I had been for the last 8 weeks and counting due to the damaged bed!!
BENSONS have further told me that the whole divan/headboard, although hopefully collected on 19th August, will not be refunded until their customer service call me on 21st AUGUST!!!
I cannot even think of buying a new bed as I have no money until BENSONS refund me.
This company is a disgrace!!! AVOID, AVOID, AVOID!!
August 2025 by Arthur Warren
Very satisfied with the gentleman at the store and the workers who put it together thanks ?
August 2025 by Adam Brooks
Paul offered to find our perfect bed firmness using the mattress tester, and based upon this advised on the best mattress for us to try. He was very helpful and informative and was not overly pushy, making us feel confident in our purchase. He also thoroughly explained the additional items and packages available for bed care once the mattress arrives.
August 2025 by Beverley Darbyshire
We are pleased we went to Bensons for Beds for our new mattress as the service was great from start to finish and the product met expectations
June 2025 by Janet Okrah
Very professional and polite
June 2025 by Donna Underwood
John was absolutely spot on at Benson for beds in Northampton helped me out so much and making sure everything was ok with my purchases.
April 2025 by David Sadowski
Great service from purchase to delivery ?
April 2025 by Stuart Spencer
A superb service from time of ordering to the delivery & fitting.
Kept informed throughout
April 2025 by Michael Harper
Flawless from taking order to delivery at the promised time. Pleased with their service
March 2025 by Daz Wiltsher
Very good service from start to finish, thanks
February 2025 by gina linford
Brilliant service both in store and with the delivery guys.
