August 2023 by Andrew Revell
He may be a decent retailer of jewellery, but whatever you do don't let this man repair a watch for you. Totally wrecked mine. Lost the second hand which he couldn't replace. Lost a screw that held the back on the watch. Took him a lot longer than his estimate. Botched the repair of the mechanism. Lasted about 6 months and packed up again. Contrary to his assertions he is an amateur and doesn't know what he is doing. Took it to a proper watchmaker who said there were screws missing from the mechanism inside the case. Now working fine again with a new second hand. No thanks to Totan.
February 2023 by Jaffa Emma
My family and I have used Totan Jewellers for over 20 years and Dad always used them to purchase quality, special occasion gifts for my Mum. After the very sudden and unexpected passing away of my Dad, my Sisters and I wanted a "special" memory piece creating and making from some pieces of my Dads existing jewellery. Totan and his staff were amazing, obviously we were all very emotional but the level of care and understanding was heart warming. Totan helped us to design a matching piece for all 3 of us, contacted us via facetime at every stage to ensure we were happy with what was being created for us- nothing was ever too much trouble for him. The end result is stunning and we are all so pleased to have our beautiful rings - we cannot thank Totan enough. Totan and his staff have never let us down or disappointed us - a quality shop with quality staff and jewellery.
February 2023 by Calen
Left my engagement ring with Totan to get it resized. He gave it back early in wonderful condition. Would absolutely use again!!
February 2023 by Paul Impey
Excellent service very friendly and very helpful regarding my Tag, would strongly recommend Totan jewellers to anyone who is looking for a jewellers, job well done Brilliant thank you.Kind regardsPaul Impey
December 2022 by David Shaw
We were searching for an emerald ring for my wife and couldn't find one we liked within our budget. I contacted Totan via WhatsApp and told him our requirements. Totan offered several items from stock but we didn't fancy any of them. Totan sent us several computer generated renderings of bespoke rings he could make for us. We chose a design then Totan offered us a range of emeralds in our price range. The ring arrived by post three weeks after we ordered it. Now that's a very good service for bespoke jewellery. We'll done Totan and family. David and Jeanne Shaw.
October 2022 by RK VD
Just picked up my vintage watch from Totan Jewellers. They?re my first call for any watch repairs - even when the manufacturer has been unable to carry out the required work, this gentleman, with years of experience, has on every occasion been able to successfully complete a repair. Great expertise and always friendly and helpful. Comes highly recommended.
October 2022 by Maxine Smith Wilson
Amazing jewellers!! Ive recently had a new bespoke engagement ring designed for me. Its absolutely stunning-i couldnt have asked for anything more beautiful.Totan was extremely professional and friendly ,as was his staff.I would thoroughly recommend Totans. Thankyou again for my beautiful ring,i shall treasure it.
August 2022 by Kerry Hardiman
Very helpful, I popped in today to have a look and to ask if they might be able to make my engagement ring round again. explained I was getting married in 2 weeks and the lovely gentleman fixed it there and then at no cost! My mum also took a broch to be repaired there a few weeks ago and he did a brilliant job on that as well. Really great service. Would highly recommend!
August 2022 by Kerry Lock
Very helpful, I popped in today to have a look and to ask if they might be able to make my engagement ring round again. explained I was getting married in 2 weeks and the lovely gentleman fixed it there and then at no cost! My mum also took a broch to be repaired there a few weeks ago and he did a brilliant job on that as well. Really great service. Would highly recommend!
May 2022 by Fitz Carraldo
Great service. Family owned business with 3 generations of clock repairers. Totan is really knowledgeable, friendly and helpful, going out of his way to restore and repair my great grandmother's mantlepiece clock with superb care and diligence. Greatly appreciated
May 2022 by Mandy Mclean
My fiance has just bought me the most beautiful engagement ring from totan jewellers which he designed and made from scratch, so its the only one like it in the world. It's very special and i will treasure it forever. I received first class service and nothing was too much trouble. Very professional throughout. I'm very happy and would highly reccommend totan jewellers, especially if you are looking for something special. Thank you totan for my gorgeous ring, i really appreciate all the time, effort and hard work you put in to creating it.
May 2022 by Christopher Lumsden
Terrible service, do not use Totan Jewelers in Kettering.1. I asked them to repair a gold bracelet I purchased from Thailand. They didn't do the job as promised and used less than 18 carat gold, despite the bracelet being 23 carat gold. They original agreed to use 22 carat. Furthermore, I have now returned to Thailand to upgrade the bracelet and have been told that it has lost 1 gram of weight, since the original purchase.2. Before I was aware of the above, I stupidly went back to ask about buying another gold bracelet, to get an estimation on price and the female owner was very rude. I have since used another jewellery to buy the additional bracelet.To summarise, they are rude and untrustworthy. To anybody reading this use AA Thorton (just down the road) NOT Totan for purchases and repairs. Shame google won't let you give zero or negative stars in a review.
January 2022 by Ryan Holmes
I visited in mid December to have my signet ring hand engraved with my coat of arms. I collected the ring on the 8th of January. To say I am impressed is an understatement. The service, response speed and politeness every member of staff treated me with was nothing short of excellent and professional. The engraving itself made me very emotional as I could not have imagined the attention, detail and care that went into my ring would be so astonishing. The price was so good and undercut the competition by some distance. I only with I could post an image of my ring for you all to see. I will forever be grateful and this jewellers will now be my number one choice. Thank you and I look forward to dealing with you again. I can not put into words how grateful I am for all of your help.
January 2022 by Stuart Radcliff
Had two handmade rings designed.Friendly professional service.Very happy with the results.
September 2021 by Ian Jelley
Best Jewellers in the area. Always helpful and give a personal touch.
