December 2023 by Explorer09301001109
For the attention of Angela, the presumably absent manager. Really terrible experience at this Costa (Saturday 2.12.23). Walked in at 16:00 or so, and ordered a hot choc which was given to me in a to-go cup (not what I ordered but wasn't going to make a fuss over the cup type). They had already barricaded off a section for cleaning which surprised me since there was still 1.5hours of service. I sat down on a comfy chair outside of the barricaded area, and it was clear that the employee was pissed I sat there. She then barricaded me into this section so no one else could sit in my vicinity. She continued to clean loudly and inappropriately at my elbow, putting chairs on the table even though it was not even 16:30 (they close at 17:30). I stubbornly ignored her and kept reading my book even though she was pressuring me, making me feel openly unwelcome and putting me on edge. At 17:15 they turned the music off, started talking to each other loudly and counting the money. At 17:22 she lied to me telling me they close in two minutes. I told her I would leave at half past. On my way out I asked the name of the manager. I have worked as a waitress in a restaurant and it is unheard of to start closing the place down an hour and a half early. Even having to clean up after 17:30 when the place officially closes, is very reasonable. I had many a night when customers were still at the restaurant at midnight even though the kitchen closed at 10pm. I had to stay behind after those guests left and clean eith our team until 00:45. You cannot tell me that this coffee-shop job is a hard gig and as a customer I refute that I overstayed my welcome. Costa Coffee needs to seriously reconsider their employees and customer service at this branch as they have the brand image to consider and be held accountable to. You have lost me as a customer.
September 2023 by Ken Wilcox
Great shop with very friendly staff.
August 2023 by Titu N
I came to Costa Coffee in Kettering today 22/08/2023 at 10.30am with my business client to have a coffee, I have been badly served by a staff, she wasn't helpful but very moody and when I order for second coffee and asked for her Wi-Fi, she didn't want to give to me. I Hope the manage of Costa give the staff a training before present the Brand.
March 2023 by Brian Meddle
A big thankyou to the Kettering Store Manager and staff. They are very friendly, helpful and nothing is too much trouble!!?
December 2021 by Geoffrey Jonathan Wilson
I love the store.Great selection of arts, crafts and stationary items.Great service too.
May 2021 by BoomFrog
The staff seemed harried and were not particularly pleasant to deal with. The first order we requested was out of stock (despite the click and collect app saying otherwise) and when we eventually received the order, it was pretty dreadful. There was no balance between the flavours, and the coffee itself was subpar. If you?re looking for good coffee and nicer staff, there are many better places in Kettering worth your money.
September 2020 by Bev Mcdonald
Brilliant shop! Lots of artist equipment, a good selection of cook books ect, lovely pleasant staff.
November 2018 by Nanette Hedley
An excellent discount shop for books, crafts, art supplies and more. The Works makes craft a cheaper hobby to follow along with all sorts of wonderful items. Worth a visit to check it out, especially as it us approaching Christmas.
October 2018 by Marian Johnson
Good selection, bargain prices.
October 2018 by Julie Harrison
Friendly staff and great bargains
October 2018 by Michelle Chappell
Very good place to go in to from chapsie
October 2018 by Garyb Burchill
good place for books for everyone as well as plenty of toys and small gadgets. good prices
July 2018 by Andy Hill
Good service with lots of arts and crafts and low prices, although very cluttered which makes it very stressful with buggies and I imagine wheelchairs too. I tend to avoid this shop unless I need to go there.
June 2018 by Diana Rempel
Staff here are always exceptionally friendly for retail workers. The store is busy visually but there are lots of crafty supplies and toys available.
May 2018 by Matthew Finney
Cheap shop, always feels quite packed with bits. Staff are quite friendly. You do know what you get with it though.
