January 2024 by A A
Very slow service waiting a to long in queue and no body here to straight away to help people not like lancaster branch
May 2023 by Isislolunicorn Lol
Unwelcoming, rude and unprofessional staff. Terrible service
April 2023 by tam thebam
For me personally it is a Great bank because of the ease of access using my card abroad as I travel a lot every yearBUT MY NEAREST BRANCH IS 10 MILES AWAY
December 2022 by Oliver Laws
Appalling customer service; some staff are blatantly rude and disrespectful, in addition to being incompetent. The manager leads by example and a very poor one it is; her behaviour has been worse than anyone else's, so it seems there is a toxic culture here that is going unchallenged based on the comments other people have made.
October 2022 by Paul Moll
Worst than poor customer service, staff are rude and unhelpful furthermore in doing the bank's bidding putting customer's funds at risk. Refused to pay cheques in at the counter instead wrote the account and sort code on the cheque and put them under the keyboard, refused to give a receipt. Don't expect to talk to anyone it takes 30 minutes to get through. Unsurprisingly complaints were not available as 'they were too busy', the call back never happened. The highlight of the day was the joke playing on the recorded message about being courteous to staff........... albeit its perfectly okay for them to be rude to customers.
October 2022 by alan143becky
Absolutely do not want general customers. Opening hours are a joke. I will be changing my bank b
May 2022 by D mac
More like a public toilet than a bank! Who designed the interior??Cold unwelcoming with no customers and no staff visible. After a long wait someone appeared from interview room... Awful awful awful...It is the first time I have seen this branch actually open. Times on door are rubbish and sometimes the branch does not open at all with no notice! Photos taken 3pm Friday afternoon!!! Empty!!!!
April 2022 by Paul Marlow
Previously reviewed as a 5 star.Sadly, there's now only one good member of your staff left now.Branch is regularly closed without notice owing to "exceptional circumstances." Despite being assured this is an 'unusual occurrence', this was my experience on the last 4 visits.Regard the displayed opening hours as a work of fiction.All business from the family being transferred elsewhere, where reliable service is found.
February 2022 by Anna Ward
Que very long only one person serving
July 2021 by Frances Thomas
Always excellent service.
September 2020 by Corrie Watson
My partner passed away I went in to close her account and apparently her death certificate wasn't enuf to prove that she was dead and my personal licence issued by kettering bough council that you have to go through lots of checks to get including a police check and it has my picture on it wasn't good enough eaither let alone a utility bill in my name, absurlootly waste of my time no help what so ever I just wanted to close the account that was all it's difficult enuf when your partner passes away without having to deal with idiots <joke bank glad I don't bank there
September 2020 by Joe Aucott
One of the most snooty, ill informed, disorganised and unhelpful collection of humans I've ever had the misfortune to deal with. Avoid.
July 2019 by Jeff Morrison
Unfriendly and don't apologise when it turns out they have made the mistake. Not the first they have been like this at this branch. They have either the wrong people with a poor attitude or they need to invest in customer service training.
July 2019 by Matthew Peleszok
Cant do anything in branch. Was told to go home and ring up to cancel a card
July 2019 by Sarah Thomas
I had a bad experience with a worker ther in this branch aaround 4 yrs ago. She was middle aged with shrt drk hair, was abrupt nd not interested in helpin me. After moving my account I went back to the branch this month and hd a really gd experience. The girls on the money desk hd fun nd it felt a hppy place nd they helpd me open my account on the tablet. Seems like a much better place than it was befor.
