February 2024 by Shilpa Lukose
I have used this pharmacy for the last 2 years and have seen how hard they work. Even under pressure they are the friendliest people you could meet, always willing to help. They always go out of their way to help you and make you feel at ease with whatever queries you got. I recommend this pharmacy wholeheartedly.
February 2024 by Brij Barot
People make the places - the staff are friendly, helpful and conversable
February 2024 by Rebecca Lloyd
I have used this pharmacy for many years, and in the last 12 months it has really gone downhill to the point that I can no longer use them.In the last 12 months, I have had three occasions of them not dispensing all of my medication, on one of these they insisted the computer said it had dispensed the medication so I needed to get another prescription, so basically calling me a liar. I have had 3 occasions of them not having the medications in stock, and rather than contacting me to discuss this, they just put an iou in the bag, so I don?t find out until I collect the medication from the machine, on the 3rd occasion they didn?t even bother to put an iou in the bag, I had to go in to find out what had happened. I have also had one occasion of them dispensing the wrong strength inhaler, it was half the strength it should be, this could have had very serious consequences if I hadn?t noticed, I just about got a muttered apology, that showed just how unbothered they were by this despite the medication being signed off my both an assistant and pharmacist neither of whom could have checked the medication. Last week I received a message to say my medication was ready for collection from the machine, however I hadn?t ordered any medication, so I called the pharmacy and explained this, and was told it was probably for someone else, and that she would check the machine, I assumed wrongly as it turned out, that if it was for me they would call me back, they didn?t so I didn?t think about it any further. I went to collect my medication today, and found that again I was missing an item, I went in and spoke to the manager who told me it was out of stock, as mentioned about they hadn?t bothered to put an iou in the bag. I went through the above and stated I wouldn?t be using the pharmacy any more as there were just too many mistakes happening, the manager then said that they had an item on the shelf for me, this turned out to be the item that I had received the message for the previous week. I said you told me that was probably for someone else, and the manager said no you said that, so lied to my face telling me I had said something I hadn?t, i couldn?t be bothered to pursue this part any further and instead I asked why she hadn?t called me back and was told because the pharmacy had closed when she worked out what had happened !! I explained that was last week and again asked why they hadn?t contacted me, and again was told the pharmacy had closed, so I tried for a third time for a sensible answer and said are you telling me that if a customer contacts you about something that doesn?t get resolved until after the pharmacy closes that day you don?t bother calling them back, again I got told the pharmacy had closed, and then got a half hearted apology. I finished by saying that really summed up their attitude to customers and left.So in summary, I have been given the wrong strength medication, not given medication ordered, accused of lying in a roundabout way. I have been lied to by the manager, and they couldn?t be bothered to call me back about medication that they discovered was in fact mine. I won?t be going back again.
December 2023 by Scissor salon
We have used this pharmacy for many years now. They are always polite, kind and helpful to us!. Our family unit needs a number of medications and nothing is too much for them!. Grateful to them all!.
December 2023 by Jennifer Bletsoe
Have used this pharmacy for many years, staff have always been friendly, efficient and accommodating when needed. My mum used to get her medication delivered ~ great service!
December 2023 by Edina Kiss-Konczol
They are pretty good to get the medications on time, and the collection facility provides a convenient option beyond regular opening hours.
December 2023 by Rachel Weed
Left me with no painkillers for my arthritis didn?t care and lied to me over the phone. Will never use again
December 2023 by Dianne brown
Knowledgeable staff, very friendly & great customer service. Quick dispensing medication. ?
December 2023 by Heidi Williams
Friendly and efficient service here at this pharmacy, staff are always happy to help
August 2023 by Victoria Hilton
Such great staff in there..always as helpful as is possible.. and quite often can get hold of meds other pharmacy's can't.. they also o ly close for 1hr for lunches between 1pm and 2pm.. never been disappointed by them x
August 2023 by Tracie Whitley
The pharmacy in 2020 was incredible, lovely staff and always super helpful! But new people in the pharmacy and wow what a difference! I opted to use the machine, but rarely got a text and my order was usually missing something! So a member of their staff suggested delivery, that threw up new problems. I waited for tablets and after a week rang only to be told that they were out of stock. I was also told ?it?s the patient?s responsibility to chase prescriptions as we don?t have time to let you know?.This time when I had a query about my prescription, rang up the pharmacy where their machine told me I was caller number one for 1.5 HOURS!!! The staff are impatient and very disorganised! WOULD NOT RECOMMEND
April 2023 by lawoodcraft
Awfull service and very rude stuff, very unhelpful..all like school kids and all having attitudes
April 2023 by Sarah Fisher
Due to my own mistake I forgot to order my repeat prescription. I called in to the pharmacy on 11 April, just after the easter break, and the staff couldn't have been more helpful. Despite being really busy they found my prescription and made it up for me while I waited. And all with a smile. First class service.
February 2023 by Terry Goodman
Sorry to say that after 7 years I am moving to Asda. After surgery I've been staying at home. I've had various medical issues of pain control etc and they don't answer the phone. This is a big deterioration in my opinion, (from answering the phone, offering to deliver and having enough staff) I rang Asda and got an answer in 4 rings so moving there.
December 2022 by Andy green
Have yet to find the pharmacy open.. .. you have my prescriptions for my asthma and I can't get them..... Utterly useless
