January 2025 by Tony B
Very helpful and all round great service
September 2024 by Jan Wright
My husband came away without some of his medication. We contacted our drs who emailed a prescription to this pharmacy
The young lady was so friendly and helpful. Great customer service. When we went back to pick up the tablets, she?d also attached a Premiere Inn pass card to the bag realising I?d dropped it. Fully recommend this pharmacy
August 2024 by Fiona Sims
I transferred to this pharmacy as I had problems with my previous one, but since I have been with Prospect pharmacy I have never had any problems with being able to get my prescription from them.
The service is first rate and the staff are friendly, helpful and polite. I would highly recommend.
July 2024 by Emma Painter
Extremely helpful team at Prospect Pharmacy!! They interacted well with the supported individual I was supporting.
The delivery driver is a breath of fresh air extremely positive too x well done Prospect Pharmacy
July 2024 by Louisa Shipton
I have been using Prospect Pharmacy for quite a long time now and I can never fault it.
The customer service is second to none, they are very friendly and supportive. I would never use another pharmacy now. 5***** from me
July 2024 by Sab
Been trying get through on phone since 1 hour with being number 1 in queue they are not answering. It?s showing it?s opened on google. Turned up yesterday for the pharmacy to be closed again showing as open on google.seriously sort yourself out, advice do not use this pharmacy!!!!
April 2024 by Alex Coulson
Came to ask about my daughter?s acne. The male pharmacist I spoke to was very informative and understanding to my daughter?s needs. He gave some very good practical advice to my daughter on how best to manage it. I can?t thank him enough.
February 2024 by Shilpa Lukose
I have used this pharmacy for the last 2 years and have seen how hard they work. Even under pressure they are the friendliest people you could meet, always willing to help. They always go out of their way to help you and make you feel at ease with whatever queries you got. I recommend this pharmacy wholeheartedly.
February 2024 by Brij Barot
People make the places - the staff are friendly, helpful and conversable
February 2024 by Rebecca Lloyd
I have used this pharmacy for many years, and in the last 12 months it has really gone downhill to the point that I can no longer use them.In the last 12 months, I have had three occasions of them not dispensing all of my medication, on one of these they insisted the computer said it had dispensed the medication so I needed to get another prescription, so basically calling me a liar. I have had 3 occasions of them not having the medications in stock, and rather than contacting me to discuss this, they just put an iou in the bag, so I don?t find out until I collect the medication from the machine, on the 3rd occasion they didn?t even bother to put an iou in the bag, I had to go in to find out what had happened. I have also had one occasion of them dispensing the wrong strength inhaler, it was half the strength it should be, this could have had very serious consequences if I hadn?t noticed, I just about got a muttered apology, that showed just how unbothered they were by this despite the medication being signed off my both an assistant and pharmacist neither of whom could have checked the medication. Last week I received a message to say my medication was ready for collection from the machine, however I hadn?t ordered any medication, so I called the pharmacy and explained this, and was told it was probably for someone else, and that she would check the machine, I assumed wrongly as it turned out, that if it was for me they would call me back, they didn?t so I didn?t think about it any further. I went to collect my medication today, and found that again I was missing an item, I went in and spoke to the manager who told me it was out of stock, as mentioned about they hadn?t bothered to put an iou in the bag. I went through the above and stated I wouldn?t be using the pharmacy any more as there were just too many mistakes happening, the manager then said that they had an item on the shelf for me, this turned out to be the item that I had received the message for the previous week. I said you told me that was probably for someone else, and the manager said no you said that, so lied to my face telling me I had said something I hadn?t, i couldn?t be bothered to pursue this part any further and instead I asked why she hadn?t called me back and was told because the pharmacy had closed when she worked out what had happened !! I explained that was last week and again asked why they hadn?t contacted me, and again was told the pharmacy had closed, so I tried for a third time for a sensible answer and said are you telling me that if a customer contacts you about something that doesn?t get resolved until after the pharmacy closes that day you don?t bother calling them back, again I got told the pharmacy had closed, and then got a half hearted apology. I finished by saying that really summed up their attitude to customers and left.So in summary, I have been given the wrong strength medication, not given medication ordered, accused of lying in a roundabout way. I have been lied to by the manager, and they couldn?t be bothered to call me back about medication that they discovered was in fact mine. I won?t be going back again.
December 2023 by Scissor salon
We have used this pharmacy for many years now. They are always polite, kind and helpful to us!. Our family unit needs a number of medications and nothing is too much for them!. Grateful to them all!.
December 2023 by Jennifer Bletsoe
Have used this pharmacy for many years, staff have always been friendly, efficient and accommodating when needed. My mum used to get her medication delivered ~ great service!
December 2023 by Edina Kiss-Konczol
They are pretty good to get the medications on time, and the collection facility provides a convenient option beyond regular opening hours.
December 2023 by Rachel Weed
Left me with no painkillers for my arthritis didn?t care and lied to me over the phone. Will never use again
December 2023 by Dianne brown
Knowledgeable staff, very friendly & great customer service. Quick dispensing medication. ?
